Installation Manual

ManualsBrandsAvaya ManualsBasic Call Management SystemAvaya BCMR (formerly BCMS Vu)

Last Revision December 12, 2009

BCMR (formerly BCMS Vu) Installation Checklist

To help ensure a smooth installation, please review this checklist with the customer. The places marked

“NOTE:” and in bold are especially important, as these have proven to be consistent stumbling blocks.

*According to the Avaya BCMR offer definition, BCMR is to be installed and certified by the Avaya

CMS Provisioning group. BCMR will not have maintenance support until it has been certified and

registered.

Project Manager Responsibilities

• Schedule an installation date/time with CMS Provisioning to install the BCMR software.

• Schedule a field technician to assist the CMS Provisioning engineer onsite. The technician will

also install the data module (if used) to the PBX and connect it to the customer’s PC.

• Have the field technician or a Software Specialist input the PBX translations required for the

BCMR application.

• Go over the installation checklist with the customer and make sure that all requirements are

met prior to the scheduled provisioning appointment.

CMS Provisioning Responsibilities

• Install and configure the BCMR Server software on the customer’s PC, designated the BCMR

Server PC.

• Install and configure the BCMR Client software on the customer’s BCMR Server PC. NOTE:

Remote client installations are the responsibility of the customer.

• Establish a connection between the BCMR Server PC and PBX to verify software is working

properly.

Customer Responsibilities

Due to the high number of cancellations attributed to incorrect or improperly configured

hardware and software, we strongly recommend that you call the assigned engineer at least

two business days prior to the installation date to have an engineer verify PC requirements

and remote access.

If CMS Provisioning has not verified PC readiness and the job is

cancelled at installation time due to non-compliance, you may be charged a cancellation fee.

To install BCMR, you must, at a minimum, have the following hardware and software:

BCMR Software Package

Contents 1

To be sure you have everything you need, verify that the following items are included in the

software package:

• Program disk – your BCMR Software package should contain a CD-ROM with the software

program.

• Hardware Key – The blue hardware key must be labeled “R2.” There are three versions, which

allow one, five, or ten Clients to be connected to the Server. Hardware key may be for USB or

parallel port.

Summary of content (4 pages)

PAGE 1
Last Revision December 12, 2009 BCMR (formerly BCMS Vu) Installation Checklist To help ensure a smooth installation, please review this checklist with the customer. The places marked “NOTE:” and in bold are especially important, as these have proven to be consistent stumbling blocks. *According to the Avaya BCMR offer definition, BCMR is to be installed and certified by the Avaya CMS Provisioning group. BCMR will not have maintenance support until it has been certified and registered.
PAGE 2
If any of the items is missing or damaged, contact your Avaya Account team, representative, or distributor. BCMR Server PC The primary concern of the customer is having a properly configured PC with compatible hardware. Note that “BCMR Server PC” refers to the PC running the BCMR Server software and should not be confused with a physical server in the hardware sense.
PAGE 3
NOTE: pcAnywhere is no longer bundled with the BCMR software package. If the customer chooses pcAnywhere as their means of remote access, then they are responsible for acquiring and installing it. • Hardware key: A parallel port is required if the hardware key is of this design. A printer may also be connected to this port. NOTE: a parallel port added as a PCI card (i.e. not part of motherboard) is not supported. If the hardware is of the USB design a USB port is required.
PAGE 4
• Assist CMS Provisioning engineer with installation and configuration of BCMR software • Data Module Connectivity: Connect PC and PBX system with either an 8400B Plus or 7400B/7400B Plus data module. NOTE: The supplied PC to data module cable is a 9pin/male to 25-pin/female. As many PC’s have 9-pin serial ports you will need either a M25/F9 adapter or replace cable with one 9-pin/male to 9-pin/female EIA-232-D or RS232-C cable (recommended).