Installation Guide

Introduction
Chapter 1
Administering the DEFINITY System 2-9
BCMS Agent Login IDs (Non-EAS) 2
In a traditional ACD (non-EAS) environment, BCMS/VuStats LoginIDs are
USED MOSTLY when the customer has more than one agent using the same
telephone set and wants to track each agent’s BCMS information separately.
If the customer does not have this need, we recommend that this optional
feature be set to no. The VuStats feature (turned to yes on customer options)
can still be used, even though this field is set to no; only the recommended
BCMS/VuStats LoginIDs will not be used.
Note
If EAS is used and you want to use BCMS Agent LoginID,
the screen on page 2-9 will be different (ACD LoginID will
not appear) and cannot call up the screen on page 2-12.
change system parameters customer-options
OPTIONAL FEATURES
G3 Version: V5Maximum Ports: 2800
Logged-in ACD Agents:500
Abbreviated Dialing Enhanced List?yCall Work Codes? n
A/D Grp/Sys List Dialing Start at 01? nCAS Branch? n
ACD? yCAS Main? y
AT&T Adjunct Links?nDCS (Basic)? y
Answer Supervision by Call ClassifierDCS Call Coverage
ARS? yDTMF Feedback Signals for VRU?n
ARS/AAR Partitioning?yEmergency Access to Attendant? y
ASAI Interface?nExpert Agent Selection (EAS)? n
ATMS? nExternal Device Alarm Admin? y
Audible Message Waiting?yFlexible Billing? n