Installation Guide

Introduction
2-10 Administering the DEFINITY System
Set the following two options as shown when you do not use BCMS logins.
Note
The customer decides the ACD Login Identification Length.
FEATURE-RELATED SYSTEM PARAMETERS
SYSTEM PRINTER PARAMETERS
System Printer Extension: 4580Lines Per Page: 60
EIA Device Bit Rate: 9600
SYSTEM-WIDE PARAMETERS
Switch Name: DEFINITY G3siV4
CALL CENTER SYSTEM PARAMETERS
Expert Agent Selection (EAS) Enabled?n Direct Agent Announcement
Delay:
Minimum Agent-LoginID Password Length:Converse Delay Data 1: 0
Data2: 2
Direct Agent Announcement Extension:Converse Pulse ON: 100 OFF: 70
Msg Waiting Lamp Indicates Status For: stationPrompting Timeout (secs):10
CALL MANAGEMENT SYSTEM PARAMETERS
BCMS/VuStats Measurement Interval: hour
BCMS/VuStats Abandon Call Timer (seconds):Validate Login IDs?n
ACD Login Identification Length:(see note)Adjunct CMS Release:
MALICIOUS CALL TRACE PARAMETERS
Apply MCT Warning Tone? nMCT Voice Recorder Trunk Group: