User Guide

Working with Reports
7-8 Creating a Real-Time Pie Chart Report
illustration shows the window that appears if you select “Agent Work State for
Split/Skill” in the first window.
5. For an Agent Work States for Split/Skill Report or a VDN Calls Summary
Report, select a split/skill or VDN from the pull-down menu.
For an Agent Call Summary report, select a split/skill and an agent from the two
pull-down menus.
6. To close the wizard and display the Pie Chart Report, select Finish.
The Graph Properties Wizard closes and the Real-Time Pie Chart you have just
defined appears on the BCMS Vu main window.