User Guide

Resolving Problems 10-9
Troubleshooting
Chapter 10
Historical Report Problems
Problem Probable Cause Action
Error message appears on
PC monitor: “list bcms
xxx day: Column data in
BCMS has overflowed
DEFINITY system display
capacity.” Historical
Report indicates that an
agent was logged on 1092
min, 15 sec, but agent was
actually logged on for a
longer period of time.
1092 min, 15 sec (18 hr, 12
min, 15 sec) is the longest
period of time that
DEFINITY system can
record.*
Make sure each agent has a
unique ID and logs out at the
end of each shift.
* This error is reported if the value of any data item overflows, that is, becomes larger
than the maximum value of the item that can be reported. However, the chance of a
field in a Historical Report overflowing (other than a time field) is exceedingly
small.
Each line of data in
historical data report is
duplicated on the next line.
The database may be
fragmented.
Compact the database. Refer
to” Compacting the Database”
in Chapter 4.
Scheduled Historical
Report to print to file, and
it did not happen.
If you specify “Print to file”
when you schedule the
printing of Historical
Reports, when the time to
print arrives, the program
requests that you enter a file
name and waits until one is
supplied.
Do not schedule a Historical
Report to print to a file
or
Be ready to supply a file name
at the scheduled time.