User Guide

10-26 Resolving Problems
Troubleshooting
If you have more than one
Client and DO NOT KNOW
WHICH CLIENT LAST
ACCESSED THE
WALLBOARD, do the
following steps, in order, until
the wallboard begins to
update:
1. Have all Clients close any
wallboard report that is
accessing the problem
wallboard, then reopen a
report from one Client and
send it to the problem
wallboard. If more than
one wallboard report is
open, you can use Report
Properties to find the report
that is accessing the
problem wallboard.
Alternately, you can simply
close all reports, then
reopen a report from one
Client and send it to the
problem wallboard.
2. Close all Clients or
disconnect all Clients from
the Server, then open all
Clients or reconnect all
clients to the Server and
send a report to the problem
wallboard.
Close the Server, restart the
Server, and send a report to the
problem wallboard.
Wallboard Problems
Problem Probable Cause Action