BCMS Vu Wallboard Models WB1, WB2, WB3, IW1, IW2, and IW3 Installation, Programming, and Troubleshooting 555-233-108 Comcode 108395153 Issue 1 November 1998
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Contents ■ BCMS Vu™ Wallboard.................................................. 1 ■ Installation..................................................................... 5 Installing the Wallboard.......................................... 5 Considerations ....................................... 5 Wall-Mounted Installation ....................... 6 Counter-Mounted Installation ............... 10 Ceiling-Suspended Installation ............ 11 Installing the Converter Box .................................
Figures 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) Mounting on a Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Mounting on a Counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Suspending from a Ceiling . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Converter Box—Front View . . . . . . . . . . . . . . . . . . . . . . . . . 15 Converter Box—Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . 17 RS-232 Pinouts . . . . . . . . . . . . . . . . . . . . . .
Tables 1) 2) 3) Characteristics Specific to a Wallboard Model . . . . . . . . . . .3 Common Characteristics of All Six Wallboard Models . . . . . . 4 Wallboard Components . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Important Safety Instructions When installing electrical equipment, always follow basic safety precautions to reduce the risk of fire, electrical shock, and injury to persons, including: ■ Read and understand all instructions. ■ Follow all warnings and instructions marked on or packed with the product. ■ Never install this unit during a lightning storm. ■ Use only Lucent Technologies-recommended/approved accessories. ■ Do not install this product near water, for example, in a wet basement location.
BCMS Vu™ Wallboard Models WB1, WB2, WB3, IW1, IW2, and IW3 Installation, Programming, and Troubleshooting Instructions BCMS Vu™ Wallboard The BCMS Vu Wallboards are indoor light-emitting diode (LED) message centers designed for use with the BCMS Vu software package. BCMS Vu is a PC software package that collects and stores Basic Call Call Management System (BCMS) data from a communications system. The wallboards can display two lines of 2.1-inch characters in any combination of red, green, and amber.
BCMS Vu™ Wallboard ■ WB3 (PEC 5340-WB3) with a capacity of 64 typical characters in a two-line format ■ IW1 (PEC 5340-IW1) with a capacity of 40 typical characters in a two-line format ■ IW2 (PEC 5340-IW2) with a capacity of 52 typical characters in a two-line format ■ IW3 (PEC 5340-IW3) with a capacity of 64 typical characters in a two-line format The WB models are for use in the US, Canada, and Mexico; IW models are for use in countries other than the US, Canada, and Mexico.
BCMS Vu™ Wallboard Tables 1 and 2 show the characteristics specific (Table 1) and common (Table 2) to the WB1, WB2, WB3, IW1, IW2, and IW3 wallboards. Table 1. Characteristics Specific to a Wallboard Model Characteristic WB1 and IW1 Wallboard WB2 and IW2 Wallboard WB3 and IW3 Wallboard Case Dimensions (Depth dimension includes rearmounted power supply.) 40.2” L x 5.1” D x 7.7” H (102.1 cm L x 12.9 cm D x 19.6 cm H) 52.2” L x 5.1” D x 7.7” H (132.5 cm L x 12.9 cm D x 19.6 cm H) 64.2” L x 5.
BCMS Vu™ Wallboard Table 2. Common Characteristics of All Six Wallboard Models Characteristic Description Pixel Size (diameter) 0.2" (0.5 cm) Pixel (LED) Color Each dot can be red, green, or amber; three rainbow effects are also available. Center-to-Center Spacing (pitch) 0.3" (0.8 cm) Character Size Two-Line Format 2.1" (5.3 cm) Memory Retention Typically one month Real-Time Clock Day and time, 12- or 24-hour format; maintains accurate time without power for up to 30 days.
Installation Table 2. Common Characteristics of All Six Wallboard Models — Characteristic Description Humidity Range 0% to 95% non-condensing Mounting Ceiling, wall, or counter Case Material Extruded aluminum Safety Meets ETL, UL, and CSA standards; international model meets CE standards Installation The complete installation of the wallboard involves installing the wallboard and the converter box that is part of the Master Kit.
Installation ■ Select a mounting location that has adequate ventilation on all sides of the wallboard to avoid overheating. The maximum operating temperature is 120°F (49°C). ■ Make sure an electrical outlet is near the wallboard. ■ Any mounting hardware you supply (chains, wall anchors, “S” hooks, etc.) must be able to support at least four times the weight of the wallboard. ! CAUTION: Do not paint the wallboard to match your office decor. Painting the wallboard voids the warranty.
Installation ■ Two (2) 5/16" split lockwashers ■ Two (2) cotter pins ■ Eight (8) rubber bumpers Procedure Follow these steps to mount a wallboard on a wall (see Figure 1): 1. As necessary, remove power from the wallboard. 2. Place two rubber bumpers on each pivot bracket.
Installation Rubber Bumper Install one each on each end: 5/16” x 0.50” screw 5/16” split lockwasher 5/16” hex nut To adjust the viewing angle, insert a cotter pin into different holes on each end #8-32 x .375” screws #8-32 lockwashers .187” diameter .280” diameter WB1/IW1 34” WB2/IW2 46” WB3/IW3 58” Figure 1.
Installation 3. Attach the large end of one pivot bracket to the desired mounting surface by using two #8 screws. ! CAUTION: Do not install the wallboard directly to drywall or plasterboard. Fasten it to wall studs or other structures that can support at least 250 pounds. 4. Attach the second pivot bracket to the mounting surface at the proper distance from the first bracket (varies depending on wallboard model) by using two #8 screws.
Installation Counter-Mounted Installation The list of parts needed and the steps for mounting the wallboard on a counter are explained below. Unless otherwise stated, the wallboard includes the parts mentioned. Required Parts ■ Wallboard ■ Four (4) pivot brackets ■ Eight (8) #8-32 X .375 screws ■ Eight (8) #8-32 lockwashers ■ Two (2) 5/16" 18 X .
Installation .187” diameter holes for counter mounting (2 places) (2) #8-32 x .375” screws (2) #8-32 x lockwashers Rubber Bumper Pivot Bracket Figure 2. Mounting on a Counter Ceiling-Suspended Installation The list of parts needed and the steps for suspending the wallboard from a ceiling are explained below. Unless otherwise stated, the wallboard includes the parts mentioned.
Installation Required Parts ■ Wallboard ■ Two (2) hanging brackets ■ Two (2) #6-32 X .50" panhead screws ■ Two (2) #6-32 lockwashers ■ Two (2) “S” hooks ■ Chain for suspending the wallboard (not supplied with the wallboard) Procedure Follow these steps to suspend a wallboard from the ceiling (see Figure 3): 1. As necessary, remove power from the wallboard. 2. Remove an end cap from the wallboard. 3.
Installation Chain must support at least 250 pounds #6-32 x 50” screw #6-32 lockwasher “S” hook Hanging bracket Figure 3.
Installation Installing the Converter Box The RS-232 to RS-485 converter box enables communication between the personal computer containing the BCMS Vu software and your wallboards. The converter box converts standard RS-232 signals from the PC’s serial port into RS-485 signals for use in the wallboard network.
Installation RS-232/RS-485 CONVERTER RS-232 RS-232 TXD RXD FOR INDOOR USE ONLY Figure 4. POWER Converter Box—Front View Two end-of-line (EOL) terminators come with the converter box. The EOL terminators are attached directly to the wallboards to help maintain stable communication across a network. See “The EOL Terminators” on page 19. Required Parts ■ DB9-to-DB9 RS-232 cable—This 9-pin connector connects the PC to the converter box. The converter box has a 9-pin female port.
Installation You may need additional parts that are not included: ■ DB9-to-DB25 cable—This is a cable to connect the 9-pin RS-232 port on the converter box to a 25-pin serial port on the PC. ■ Gender changer—Occasionally the serial port on a device is the same as the port on the device to which it is connecting. In this case you need a connector that changes the gender of the connector to allow the cable to connect to the port on the device.
Installation RS-485 (+) BLACK SHIELD 9 VOLTSNOMINAL RS-485 (-) NOT A RED TELEPHONE CONNECTION RS-485 RS-232 UNTERMINATED Figure 5.
Installation Type A RS-232 Cable Pin Shield GND Pin Shield 3 TXD 3 2 RXD 2 7 RTS 7 8 CTS 8 6 DSR 6 1 DCD 1 4 DTR 4 5 Signal Ground 5 9 RJ 9 Female End Figure 6.
Installation To RS-485 out/ RS-485 in port on wallboard 4-wire, 8 ft. RS-485 cable 8 ft. max Plug into surface jack/junction box Connect positive 485 wire (sometimes black) to black Connect shield wire to red Figure 7. BL WH OR BR BK YL RD GN Surface jack/ junction box Connect negative 485 wire (sometimes red) to yellow RS-485 Network Connection Using Modular Jacks The EOL Terminators Plug EOL terminators into the wallboards that are on the ends of an RS-485 transmission line.
Installation and plug one EOL terminator into the wallboard on the other end of the RS-485 transmission line (see Figure 8). An EOL Terminator is plugged into the last display on the network Wallboards Modular Network Adapters with 4-wire data cables Converter Box RS-485 Cable RS-232 Cable Serial port of device containing application software A DB25-to-DB9 Adapter may be required Set the terminal switch on the converter box to terminated. Attach on EOL terminator to the last wallboard on the network.
Installation Wallboards EOL Terminator Modular Network Adapters with 4-wire data cables RS-232 Cable Converter Box Serial port of device containing application software A DB25-to-DB9 Adapter may be required Wallboard EOL Terminator RS-485 Cable Modular Network Adapters with 4-wire data cables Set the terminal switch on the converter box to unterminated. Attach EOL terminators to the wallboards on each end of the RS-485 transmission line.
Programming the Wallboard Programming the Wallboard You can program the following for the wallboard: ■ Running the Self-Test program ■ Clearing the memory Use the wireless keyboard to program the wallboard. NOTE: These are the ONLY functions you can perform with the wireless keyboard in a BCMS Vu environment. Disregard the other programming procedures described in the manual that is shipped with the wireless keyboard. Running the Self-Test Program You can run a self-test program via the wallboard.
EPROM Replacement ! CAUTION: The wallboard’s memory is cleared of any previously stored messages when you run the Self-Test program. However, if you press R immediately after entering TEST, the memory is not cleared. 5. Press to cancel the test program. PROGRAM Clearing the Memory To clear the entire memory of the wallboard, follow these steps: 1. Press PROGRAM . PROG TEXT FILE A appears. 2. Press BACK 3. Press ADV until CLEAR MEMORY appears. .
EPROM Replacement 3. Touch a grounded surface to dissipate potentially damaging static electricity. 4. Remove the EPROM from its socket (see Figure 10). a. Find the EPROM located near the front of the exposed circuit board. b. Place your thumb under the EPROM’s top tab and your index finger under the EPROM’s bottom tab. c. Lift the EPROM out of the socket by pulling up with your thumb. 5. Install the new EPROM into the socket. a.
Setting the Jumper 485 232 EPROM Carrier EPROM Snap-Off Cover Plate Figure 10. Replacing the EPROM Setting the Jumper The jumper that designates RS-232 or RS-485 operation is located inside the end cover of the wallboard. Set the jumper to “485.” Follow these steps to set the jumper (see Figure 11): 1. Turn the power off. 2. Remove the snap-off end cover. 3. Locate the RS-232/RS-485 jumper below the EPROM. 4.
Troubleshooting 485 232 EPROM Carrier Jumper Set for RS-485 IR Receiver Snap-Off Cover Plate Figure 11. Setting the Jumper Troubleshooting The following are common troubleshooting problems and typical questions. In each case the problem or question is given in bold type, and the procedure or answer is given in plain type. First Start-Up The following problems may occur during the first start-up of the wallboard, before you have communicated with the wallboard.
Troubleshooting The wallboard does not light up and does not make any power-up sound when plugged in. Follow these steps: 1. Check that you have one of the following wallboards: ■ WB1 (PEC 5340-WB1) ■ WB2 (PEC 5340-WB2) ■ WB3 (PEC 5340-WB3) ■ IW1 (PEC 5340-IW1) ■ IW2 (PEC 5340-IW2) ■ IW3 (PEC 5340-IW3) NOTE: The visual message signs 215C (PEC 5332-100) and 4120C (PEC 5332-150) do NOT work with the BCMS Vu software. 2. Check power at the outlet.
Troubleshooting 4. Has a master kit been purchased? If so, the wallboard must be on an RS-485 network. See the wiring diagram in the master kit instructions. 5. Check the EPROM in the wallboard. The EPROM is located in the right endcap. Remove the right endcap and verify that the EPROM label part number is one of the following.
Troubleshooting There is no light on the converter box. Follow these steps: 1. Check the outlet for power. 2. Return the converter box and the power supply for repair. Trouble After Installation Trouble sometimes occurs after communication has been established between the wallboard and the BCMS Vu PC. In other words, the wallboard has worked in the past and now has stopped working. The wallboard no longer lights up and does not make a power-up sound. Follow these steps: 1. Check the outlet for power. 2.
Troubleshooting 3. Is the converter box power light on? If not, check the power supply for the converter box. 4. Is the TXD or the RXD light on the converter box flashing? If not, check the cables and the connection from the BCMS Vu PC to the converter box. 5. Was the wallboard plugged in and operating before the BCMS Vu PC was turned on?. 6. Has the EPROM in the wallboard been changed? 7. Has the wallboard software on the BCMS Vu PC been removed? 8.
Troubleshooting 4. Replace any unapproved cables and connectors; they may be faulty. 5. Has the EPROM been changed? 6. Make sure the jumper underneath the EPROM is set at RS-485. If not, change the jumper to RS-485 (see “Setting the Jumper” on page 25). 7. Has the wallboard software on the BCMS Vu PC been changed or removed? 8. Are the other wallboards on the same network working? If so, check the connectors at the first wallboard. 9.
Troubleshooting Common Customer Questions The following are questions commonly asked by wallboard customers. Can I hook up a slave unit directly to the DEFINITY G3V4 or DEFINITY ECS R5 (or later) communications system? No, the wallboard must be connected to a customer-supplied PC by using the Master Kit and the BCMS Vu software package. Do I have to have the wallboard driver software? Yes. The software sends out the information from the BCMS Vu PC in the proper format for the wallboard.
Parts List Parts List Table 3 lists the components and their numbers for the wallboards and the converter kits. Table 3.
Parts List Table 3.
Parts List Table 3.
