User's Manual

100 Nortel IP Phone 2004

Central Answering Position

The Central Answering Position (CAP) operates as an Automatic

Call Distribution (ACD) agent on the IP Phone 2004. A CAP provides

call-handling features, such as transferring a call, parking a call, and

answering a call. You can add an IP Phone Key Expansion Module (KEM)

to provide additional lines and features, Direct Station Select, and Busy

Lamp Field functionality.

For further information about Central Answering Position, see Central

Answering Position Implementation Guide (NN43011-501).

Display characteristics

An IP Phone 2004 has three major display areas:

•

“Programmable line (DN)/feature key label display” (page 101)

• “Information line display” (page 101)

•

“Soft key label display” (page 101)

Figure 9 "IP Phone 2004 display areas" (page 100) shows the three

display areas.

Figure 9

IP Phone 2004 display areas

Cleaning the IP Phone display screen

Gently wipe the IP Phone display screen with a soft, dry cloth.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 02.07

5 February 2009