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Components and functions 337

Table 74

IP Phone 1150E keys and functions for default Agent key configuration

Key Function

Activity key Press the Activity key and enter the appropriate activity code to

record the activity the agent is performing. This key is reserved for

future implementation.

Feature key The Feature key supports the assignment of any telephony feature.

This key is reserved for future implementation.

Not Ready Press the Not Ready key to exit the Automatic Call Distribution

(ACD) queue without logging out.

Make Set Busy Press the Make Set Busy key to log out of the ACD queue and

agent position.

Supervisor Press the Supervisor key to open a direct line between the agent IP

Phone and the supervisor IP Phone.

Emergency Press the Emergency key to place an emergency call to the

Supervisor.

Supervisor key configuration

Table 75 "IP Phone 1150E keys and functions for Supervisor key

configuration" (page 337) shows IP Phone 1150E components and

functions for Supervisor key configuration. You can configure these keys

for different functions.

Table 75

IP Phone 1150E keys and functions for Supervisor key configuration

Key Function

Display Agents Press the Dsply Agents key to obtain a summary of the current

status of all agent positions.

Interflow Press the Interflow key to forward calls to a predefined target queue

when the call backlog, or the waiting time in the queue exceeds a

set threshold.

Answer Emergency Press the Ans Emerg key to join the agent in an emergency situation

call.

Answer Agent

The Ans Agent key corresponds to the agent Supervisor key.

Press the Ans Agent key to open the direct line between the

Supervisor and the agent.

Call Agent Press the Call Agent key to connect to an agent position.

Observe Agent Press the Obv Agent key to monitor activity on the agent phone.

Services menu

Table 76 "Services menu" (page 338) shows the Services menu.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010