User's Manual

Telephony features 413

Table 98

ACD default Agent fixed feature keys

Key number Response Description

Key 12 NRD Not Ready

Key 13 MSB Make Set Busy

Key 14 ASP Call Supervisor

Key 15 EMR Emergency

The In-Calls key mirrors the programming of key 0; it is not separately

programmable.

Table 99

Supervisor fixed feature keys

Key number Response Description

Key 12 OBV Observe Agent

Key 13 RAG Call Agent

Key 14 AAG Answer Agent

Key 15 AMG Answer Emergency

Soft keys You can assign a maximum of nine functions to the four

soft-labeled, predefined soft keys. Because the soft keys are predefined,

the user cannot change the key number assignment. Functions are

assigned to the soft keys in layers in LD 11.

The Message Waiting key is numbered 16.

Functions mapped to key numbers 17 to 26 are assigned to the four soft

keys. Labels for the soft keys appear in the display area. For further

information, see “Context-sensitive soft key label” (page 343). Figure 60

"IP Phone 1150E display area" (page 342) shows the IP Phone 1150E

display area.

Key number mappings at the Call Server align with the IP Phone 2004.

For a description of the IP Phone function assignment for each soft key,

see “IP Phone context-sensitive soft keys” (page 679).

Record on Demand

Use the Record on Demand (ROD) feature to record and save a telephone

conversation.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010