User's Manual

64 Nortel IP Phone 2004

— Copy

—

Expand to PC

•

five call-processing fixed keys

— Mute

— Handsfree

— Goodbye

— Headset

— Hold

For more information about IP Phone features, see “Features” (page 389).

Central Answering Position

The Central Answering Position (CAP) operates as an Automatic

Call Distribution (ACD) agent on the IP Phone 2004. A CAP provides

call-handling features, such as transferring a call, parking a call, and

answering a call. You can add an IP Phone Key Expansion Module (KEM)

to provide additional lines and features, Direct Station Select, and Busy

Lamp Field functionality.

For further information about Central Answering Position, see Central

Answering Position Implementation Guide (NN43011-501).

Display characteristics

An IP Phone 2004 has three major display areas:

•

“Programmable line (DN)/feature key label display” (page 65)

•

“Information line display” (page 65)

•

“Soft key label display” (page 66)

Figure 8 "IP Phone 2004 display areas" (page 65) shows display areas.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010