Offsite Agent Telephone System User Guide

Chapter 4 Features and Enhancements
Page 4-8 Version 4.0 CPSEE_TSP500 User Guide
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Caller ID Name - Feature
You can specify Caller ID name on a dial-by-dial or global basis on the TSP.
Under control of the ISDN configuration tool in the TSP, Caller ID Name can
be sent in a variety of ways. For instance; it could be sent by Facility IE, or
Display IE, and in variety code sets. Check with your carrier to determine
what method they are using, and modify parameter 14 appropriately.
Example
*****************************************************************
* Edit ISDN Configuration *
* Span 1-24 *
*****************************************************************
1. Transfer_Capability Speech
2. Transfer_Mode Circuit
3. Transfer_Rate 64Kbits/sec
4. User_Info_Layer_1 G.711_U-Law
5. Network_Signaling_Behaviour Default
6. Destination_Number_Plan ISDN (L)
7. Destination_Number_Type National (L)
8. Origination_Number_Plan ISDN (L)
9. Origination_Number_Type National (L)
10. Origination_Number_Screen User_Provided_Not_Screened (L)
11. Origination_Number_Presentation Presentation_Allowed (L)
12. Facility_Feature_Service None (L)
13. Facility_Coding_Value None (L)
14. Calling_Name Facility_IE (L)
Sending Caller ID Name without the Telco carrier configured to collect it
could cause dials to fail.
Therefore, there is another parameter that must be set in the TSP to allow it to
actually be transmitted. In the “options flags” accessible using the Admin
Terminal, the parameter Allow Caller ID Name must be set to one.
Example
Enter Command-> opt
Options = 20f3
1 Allow Dial Tone To Stations
1 Allow Manual Dialng
0 Perform Zapper Detection
0 Monitor Key - Use Pound Sign - #123#
1 Allow Caller ID Name
1 Ignore Cadence Break
1 Support New Legislation Events
1 Process SITS Via D Channel
0