User's Manual

22 Module - eSMTP

Figure 12

Relaying and Routing error on-screen

The error is usually recorded in the log files with a message similar to the

one shown in Figure 13 "Relaying error log (relay failed)" (page 22).

Figure 13

Relaying error log (relay failed)

Other messages can be shown instead, for example, 550 - prohibited, 550

- Unable to relay, and so on.

To correct this issue, consult with the system administrator regarding the

rights granted for routing and relaying in the module. Nortel recommends

that the IP address of eSMTP be defined in the SMTP server of the mail

platform, so that eSMTP is allowed to send mail to destinations that are

not in the local domain.

The related configuration issues are beyond the scope of this document. In

the following pages, configuration information is shown for illustration only.

Look for a more detailed discussion of relaying and routing issues in the

official documentation for your SMTP server (Windows 2000, Exchange,

Domino, iSeries 400, and so on).

Nortel Communication Server 1000

DECT Messenger Installation and Commissioning — Book 2

NN43120-301 02.01 4 June 2010