Quick Reference Guide

Issue 2 April 1997

Feature Operation

This section contains user operation for features used from an attendant

console or from a backup voice terminal.

Attendant Backup

The Attendant Backup feature allows you to access most attendant console

features from one or more specially-administered multiappearance voice

terminals. The recommended voice terminals are the Lucent Technologies

Model 8410 and Model 8434. When calls terminate at the attendant console

during normal operation, users at the backup voice terminals can answer

overflow calls by pressing a button or dialing a feature access code. You can

then process the calls as if you are at the attendant console. Procedures for

basic feature operation are documented in the quick reference guides for each

voice terminal.

NOTE:

The Attendant Backup features cannot be used from guest rooms

administered as “client” rooms even if they have a multiappearance voice

terminal.

When the attendant console is in day mode (the lamp is off), you cannot

answer overflow calls at the backup voice terminals until the number of calls

waiting in the attendant queue has reached an administered threshold. Until the

threshold is reached, the only indication the backup voice terminals receive

about calls waiting in queue is when the and the lamps

go on. You can press the button to see how long the call has been

waiting, but you cannot answer the call. The lamp starts flashing

when the time in queue warning level has been reached (this is usually set for

15 seconds). When the calls waiting in queue threshold has been reached, the

backup voice terminals will beep every 10 seconds as long as the number of

calls waiting stays above the threshold. You can then answer calls using the

Trunk Answer Any Station (TAAS) feature access code _____ or an automatic

dialing button administered with that feature access code.

Night

Queue Calls Queue Time

Queue Time