Quick Reference Guide

28
Issue 2 April 1997
Attendant Backup
When the attendant console is in night mode (the lamp is on), all calls to
the attendant console immediately beep at the backup voice terminals and the
and the lamps go on. You can then answer calls using
the TAAS feature access code _____ or an automatic dialing button
administered with that feature access code.
The following is a typical scenario for answering overflow attendant console
calls from a backup voice terminal:
1. The Calls Waiting In Queue threshold is reached.
■ The backup voice terminals beep and will beep every 10 seconds
until the calls in queue go below the threshold or you shut the
ringer off by pressing the Ringer Cutoff button.
■ The lamp starts flashing.
■ If calls remain in the queue for 15 seconds, the lamp
starts flashing.
2. Press either the or button.
■ The display shows how long the calls have been waiting in queue
and how may calls are in queue:
3. To answer the first call in queue, dial the Trunk Answer Any Station
feature access code _____ or press the automatic dialing button
administered with that feature access code.
4. When finished with the call, hang up.
In addition to answering overflow calls, you can use the backup voice terminals
to handle guest requests such as wakeup calls. To do this, the following feature
buttons must be administered on the backup voice terminal(s):
■ Automatic Wakeup
■ Check-In
■ Check-Out
Night
Queue Calls Queue Time
Queue Calls
Queue Time
Queue Calls Queue Time
OPERATOR Qtime 00:24 calls:5