Quick Reference Guide

Issue 2 April 1997

Crisis Alert

The Crisis Alert feature provides a visual, audible, and printed record when

guests or hotel staff place a call to the local emergency service agency. This

gives hotel personnel the ability to assist emergency personnel when they arrive

at the hotel by identifying where the call came from and when the call was

made.

Other than the emergency call, which can be placed from any telephone on the

server, all user operation occurs at the attendant console.

1. Someone dials the emergency services access code (for example, 911)

from a telephone on the server.

■ The call is routed to the local emergency service agency. The call

does not route to the attendant console.

■ The

Position Available

lamp goes off and the lamp

goes on. This prevents new incoming calls from interrupting this

emergency notification. All new incoming calls are queued and

can be answered after the emergency notification is processed.

■ The lamp flashes.

■ The special emergency alerting tone starts.

■ The following is displayed at the attendant console:

■ The call information is logged in the server and is printed on the

journal/schedule printer (if administered).

2. If you are currently on an active call, you may want to place that call on

hold so you can process the emergency notification.

3. Press the button once.

■ The alerting tone stops.

Pos Busy

Crisis Alert

E= <Name> <Ext No.> EMERGENCY

Crisis Alert