Quick Reference Guide

Issue 2 April 1997
1
Console Operations
About This Document
This document contains basic telephony procedures for using the DEFINITY
®
Business Communications System and GuestWorks
™ server attendant
console. These procedures are done by the attendants or front desk personnel.
All office staff personnel that operate the attendant console or do console
operations at a backup voice terminal should be familiar with these procedures.
If you need extra copies of this document, contact your dealer or order more
copies as described on the inside cover of this document.
Reasons for Reissue
This document replaces the GuestWorks™ server Console Operations ,
(555-231-735, Issue 1), that was used on Issue 2.0 and earlier systems. This
document is backward compatible with Issue 2.0 and earlier systems, and is
reissued for the following reasons:
■ The hospitality operations have been moved to GuestWorks™ server
Hospitality Operations
, (555-231-741).
■ Additional standard features are now documented here, such as Call
Park, Display Class of Restriction, Busy Verification, and Trunk
Identification.
■ New features have been added, such as Attendant Crisis Alert and Split
Swap.