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30890_3.bk Page ii Tuesday, April 20, 1999 12:57 PM Copyright 1999, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
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230890_3.bk Page 1 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations About This Document 1 Console Operations About This Document This document contains basic telephony procedures for using the DEFINITY® Enterprise Communications Server (ECS) attendant console. These procedures are done by the attendants or front desk personnel.
230890_3.bk Page 2 Tuesday, April 20, 1999 12:57 PM Issue 3 June 1999 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations About This Document 2 Some button labels on the console, such as Serial Call, span two lines. Because of line spacing in this document, they are shown across one line of text, such as SERIAL CALL.
230890_3.bk Page 3 Tuesday, April 20, 1999 12:57 PM Issue 3 June 1999 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations About This Document ■ 3 The following table lists the features described in this document. Ask your administrator for these codes and write them down in this table.
230890_3.bk Page 4 Tuesday, April 20, 1999 12:57 PM Issue 3 June 1999 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Basic Operation 4 Basic Operation Console Layout The Attendant Consoles and DXS Selector Console are shown in Figure 1, Figure 2, and Figure 3.
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230890_3.bk Page 7 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Basic Operation 7 ■ Call Processing Area, Warning Lamps, and Call Waiting Lamps — This area consists of the dial keypad, some fixed status lamps, and the START, CANCEL, and RELEASE buttons.
230890_3.bk Page 8 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Basic Operation 8 Status Lamps The buttons on the console have status lamps associated with their use. These status lamps come on, go off, or flash as you use the console features. When the lamps come on, the feature is active. When the lamps go off, the feature is inactive.
230890_3.bk Page 9 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Basic Operation 9 ■ co — Controlled Outward Restriction Call. Indicates that a user attempted to make an outgoing call, but the extension has Outward Restriction applied. ■ cs — Controlled Station-to-Station Restriction Call.
230890_3.bk Page 10 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Basic Operation 10 ■ Attendant Tone — If Attendant Tone is off, you will not hear busy tones, dial tones, or ringback tones for internal calls. ■ Auto Answer — If Auto Answer is on, incoming calls are answered automatically, which means that you do not have to press a call appearance button.
230890_3.bk Page 11 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Basic Operation 11 ■ The call appearance lamp stops flashing, but remains on. ■ You are connected to the calling person. 3. To end the call, press the RELEASE button. ■ You are disconnected from the call. ■ The call appearance lamp goes off. ■ The display goes blank. ■ The Position Available lamp goes on.
230890_3.bk Page 12 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Basic Operation 12 To make calls not using the selector console, perform the following: 1. Press the START button or an idle call appearance button. ■ You hear a dial tone. ■ The call appearance lamp goes on. ■ The Position Available lamp goes off. 2. Dial the extension. ■ You hear a ringback tone.
230890_3.bk Page 13 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Basic Operation 13 To make a call to an outside number, perform the following: 1. Do one of the following: a. Press the START button or an idle call appearance button. ■ You hear a dial tone. ■ The call appearance lamp goes on. ■ The Position Available lamp goes off. b. Press a trunk group select button.
230890_3.bk Page 14 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Basic Operation 14 Forced Release While making calls and answering calls, you can get in a situation where you cannot cancel or release a call. If this happens, use the FORCED RELEASE button. This disconnects you from the current call and returns the console to the normal operating mode.
230890_3.bk Page 15 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Basic Operation 15 Split Swap Split Swap allows the attendant to alternate between active and split calls. This operation may be useful when the attendant may need to transfer a call, but first must talk with each party before completing the transfer. This operation is done using the SPLIT SWAP button.
230890_3.bk Page 16 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Basic Operation 16 ■ The console returns to the normal operating mode. b. To transfer the call, press the SPLIT button (this joins all three parties together), then the RELEASE button. ■ You are disconnected from the call. ■ The Split lamp goes off. ■ The call appearance lamp goes off.
230890_3.bk Page 17 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Basic Operation 17 ■ The Position Available lamp goes on. ■ The console returns to the normal operating mode. Auto Start and Don’t Split Auto Start is an administrable feature that allows you to initiate a phone call by pressing any button on the dial keypad.
230890_3.bk Page 18 Tuesday, April 20, 1999 12:57 PM Issue 3 June 1999 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Basic Operation 18 To check on a user’s COR, do the following: 1. While on an active call, press the CLASS (COR) button. ■ The Class (COR) lamp goes on.
0890_3.bk Page 19 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Feature Operation 19 Feature Operation This section contains user operation for features used from an attendant console or from a backup telephone. Attendant Backup The Attendant Backup feature allows you to access most attendant console features from one or more specially-administered multiappearance telephones.
230890_3.bk Page 20 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Feature Operation 20 The following is a typical scenario for answering overflow attendant console calls from a backup telephone: 1. The Calls Waiting In Queue threshold is reached.
230890_3.bk Page 21 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Feature Operation 21 2. Dial the trunk access code followed by a specific trunk number (such as, 01, 02, and so on). One of the following occurs: ■ If the trunk is busy with an active call, you are bridged onto the active call.
230890_3.bk Page 22 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Feature Operation 22 2. Dial the Call Forwarding - All Calls activation feature access code _____ or the Call Forwarding - Busy/Don’t Answer activation feature access code _____. ■ You hear a dial tone. 3. Dial the extension of the user who wants his or her calls forwarded. ■ You hear a dial tone. 4.
230890_3.bk Page 23 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Feature Operation 23 Call Park The Call Park feature allows you to put a call on hold and then retrieve the call from any other telephone within the system. Calls can be parked using the attendant console or any telephone that does not have a “client room” COS.
230890_3.bk Page 24 Tuesday, April 20, 1999 12:57 PM Issue 3 June 1999 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation 24 3. After contacting the new person, press the SPLIT button. ■ All parties, including the console, are connected together. ■ The Split lamp goes off. 4. To add more parties to the conference, repeat Steps 1, 2, and 3.
230890_3.bk Page 25 Tuesday, April 20, 1999 12:57 PM Issue 3 June 1999 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation 25 4. Write down the emergency information displayed on the console. Follow your local procedures for handling emergencies. Even though the console is set to “position busy,” you can place calls to assist with the emergency. 5. Press the CRISIS ALERT button a second time.
230890_3.bk Page 26 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Feature Operation 26 To place a call on hold, perform the following: 1. While on an active call, press the HOLD button. ■ The On Hold lamp at the call appearance button goes on. ■ The call appearance lamp goes off. ■ The display goes blank. ■ The Position Available lamp goes on.
230890_3.bk Page 27 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Feature Operation 27 To search for an extension number, perform the following: 1. Press INTEG DIRCTRY. ■ The Integ Dirctry lamp goes on. 2. Dial the keypad digits that correspond to the letters used to spell the name of the person you want to locate.
230890_3.bk Page 28 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Feature Operation 28 Intrusion The Intrusion feature enables you to interrupt a user’s call to deliver an urgent message or telephone call. To interrupt a user to deliver an urgent message, perform the following: 1. Press the START button or an idle call appearance button. ■ You hear a dial tone.
230890_3.bk Page 29 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Feature Operation 29 4. Press the RELEASE button. ■ If the called station is analog, the calling person is put on Call Waiting until the called person picks up the call. ■ If the called station is multiappearance, the calling person is connected to an idle appearance where the called person may pick up the call.
230890_3.bk Page 30 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Feature Operation 30 To use Loudspeaker Paging with paging buttons, perform the following: 1. Press an idle paging zone button. If the desired paging zone is already in use (the associated lamp is on), select another zone or wait for that zone to become idle (the associated lamp is off).
230890_3.bk Page 31 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Feature Operation ■ 31 Call Coverage When the attendant calls a user that has an assigned Call Coverage path, the call rings at the user’s telephone and does not follow the Call Coverage path.
230890_3.bk Page 32 Tuesday, April 20, 1999 12:57 PM Issue 3 June 1999 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation 32 analog telephones must press the RECALL button or flash the switchhook to recall the attendant. Users at multiappearance telephones must press the CONF or TRANSFER button to recall the attendant. To use the Attendant Recall feature, perform the following: 1.
230890_3.bk Page 33 Tuesday, April 20, 1999 12:57 PM Issue 3 June 1999 DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Console Operations Feature Operation 33 3. Press the START button. ■ You hear a dial tone. ■ The Serial Call lamp goes off. ■ The Split lamp goes on. 4. Dial the number for the person to whom you want to transfer the call. ■ You hear a ringback tone. ■ The display shows the extension you are calling. 5.
230890_3.bk Page 34 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Feature Operation 34 Transfer ! SECURITY ALERT: Social Engineering — “Social Engineering” is a con game that hackers frequently use. It is sometimes referred to as “Operator Deceit.
230890_3.bk Page 35 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Feature Operation 35 4. Use one of the following steps, a, b, c, or d, to complete the call. a. To transfer the call, press the RELEASE button as soon as the call starts ringing. ■ The calling person is connected to the ringing phone line. ■ You are disconnected from the call. ■ The Split lamp goes off.
230890_3.bk Page 36 Tuesday, April 20, 1999 12:57 PM DEFINITY® Enterprise Communications Server Release 7 Console Operations Quick Reference 555-230-890 Issue 3 June 1999 Console Operations Feature Operation 36 ■ The Position Available lamp goes on. ■ The console returns to the normal operating mode. d. To set up a 3-way connection, press the SPLIT button before or after the called person answers. ■ The console, calling person, and called person are connected together. ■ The Split lamp goes off.
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