DEFINITY Communications ® System Generic 1 and System 75 Console Operation Addendum 1, Dated November 1990 for 555-200-700 Issue 5, June 1990 555-200-700, Issue 5 ADDENDUM 1, November 1990
TO ORDER COPIES OF THIS ADDENDUM Call: AT&T Customer Information Center on 1-800-432-6600 In Canada Call 1-800-255-1242 Write: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, IN 46219-1385 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for errors. Changes or corrections to the information in this document may be incorporated into future reissues.
Contents CHAPTER 1. INTRODUCTION 1-1 CHAPTER 2. DESCRIPTION 2-1 Attendant Console 2-1 Selector Console 2-1 Functional Areas 2-2 Attendant Console Tones 2-33 CHAPTER 3. OPERATING THE CONSOLE 3-1 Activating and Deactivating the Console 3-1 Answering Calls 3-1 Placing Calls 3-2 Releasing Calls 3-6 Holding Calls 3-6 Splitting Calls 3-7 Extending Calls 3-8 CHAPTER 4.
Code Calling Access 4-13 Controlled Restrictions 4-15 Emergency Access to the Attendant (V3 and Generic 1 Systems) 4-17 Facility Busy Indication 4-18 Facility Test Call 4-19 Individual Attendant Access (V2, V3, and Generic 1 Systems) 4-19 Integrated Director 4-20 Integrated Services Digital Network (lSDN)—Primary Rate Interface (PRI) (Generic) 4-23 Inter-PBX Attendant Calls (V2, V3, and Generic 1 Systems) 4-26 Leave Word Calling 4-28 Loudspeaker Paging Access (V1, V2, V3, and Generic 1 S
DCS Busy Verification of Terminals and Trunks 5-2 DCS Call Forwarding All Calls 5-2 DCS Direct Trunk Group Selection 5-3 DCS Trunk Group Busy/Warning Indicators 5-3 CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) 6-1 Description 6-1 Tones Associated With CAS Calls 6-2 Display 6-3 Operating Procedures 6-4 CAS Backup Service 6-7 CAS Night Service Operations 6-8 CHAPTER 7.
Figures Figure 2-1. Basic Attendant Console (301Al-A-003) 2-2 Figure 2-2. Enhanced Attendant Console (302A1-A-003) 2-3 Figure 2-3. Basic Selector Console (26A1-A-03) 2-3 Figure 2-4. Enhanced Selector Console (27AI-A-03) 2-4 Figure 2-5. Trunk Group Select Buttons and Lamps, Basic Console 2-5 Figure 2-6. Trunk Group Select Buttons and Lamps, Enhanced Console 26 Figure 2-7. Call Appearance Buttons and Lamps 2-8 Figure 2-6. Call Processing Area, Basic Console 2-9 Figure 2-9.
CHAPTER 1. INTRODUCTION CHAPTER 1. INTRODUCTION This guide to the operations of the system attendant console is for use by console attendants after training is completed. It provides detailed step-by-step instructions for each operation accompanied by descriptions of the possible system responses. Note: This guide does not cover operations associated with Hospitality Services and Automatic Call Distribution (ACD).
CHAPTER 1. INTRODUCTION The following should be noted: • The abbreviation Generic 1, or G1, shown in the remainder of the document refers to DEFINITY Communications System Generic 1 multi-carrier and single-carrier cabinets. • The abbreviation V1 shown in the remainder of the document refers to System 75 Version 1. • The abbreviations V2 and V3 shown in the remainder of the document refer to System 75 and System 75 XE Version 2 and Version 3.
CHAPTER 1. INTRODUCTION • Chapter 10. References —Lists other switch documents. • Chapter 11. Glossary—Provides an alphabetical listing and brief definitions of words and terms used with the attendant console and communications systems. • Chapter 12. lndex—Provides an alphabetical listing of the information within this guide. For ease of use, all key words within a title or term are listed.
CHAPTER 2. DESCRIPTION CHAPTER 2. DESCRIPTION This chapter describes the two attendant console models: the Basic Attendant Console (Figure 2-1 ) and the Enhanced Attendant Console (Figure 2-2), and the two models of the optional selector console (Figures 2-3 and 2-4). The call information displays and tones associated with console functions are also defined.
CHAPTER 2. DESCRIPTION Functional Areas This part contains descriptions of the following attendant console functional areas: • Trunk Group Select Area • Call Appearance Area • Call Processing Area • Feature Area • Alphanumeric Display Area • Ringer Volume Control Area (Enhanced Console Only) • Selector Console Area. CALL ROUP AREA PROC AREA ANCE Figure 2-1.
CHAPTER 2. DESCRIPTION ALPHANUMERIC DISPLAY FEATURE BUTTON AREA RINGER VOLUME CONTROL AREA CALL PROCESSING AREA SELECT AREA FEATURE AREA E LAMP TEST SWITCH Figure 2-2. Enhanced Attendant Console (302A1-A-003) DXS/BLF TONS HUNDREDS GROUP SELECTION BUTTONS Figure 2-3.
CHAPTER 2. DESCRIPTION ___________________________ 100 DXS/BLF BUTTONS HUNDREDS GROUP SELECTION BUTTONS Figure 2-4.
CHAPTER 2. DESCRIPTION Trunk Group Select Area The Trunk Group Select buttons and associated lamps (see Figure 2-5, Basic Console, and Figure 2-6, Enhanced Console) function as follows: • Trunk Group Select Button Provides direct selection of an outgoing trunk group. Each button can be labeled to show the assigned trunk group. A Trunk Group Select button can also be used for direct selection of a code calling or loudspeaker paging zone.
CHAPTER 2. DESCRIPTION NOTE: BUTTONS ARE LABELED AS AN EXAMPLE ONLY. Figure 2-6.
CHAPTER 2. DESCRIPTION Call Appearance Area The call appearance buttons and associated Iamps (see Figure 2-7) function as follows: • Call Appearance Button Press to answer and originate calls. Calls always come in on the leftmost idle call appearance button. The call appearance is idle when both status lamps are dark. • Atnd (Attendant) Lamp Lights when the attendant is using the associated call appearance.
CHAPTER 2. DESCRIPTION Figure 2-7.
CHAPTER 2. DESCRIPTION Call Processing Area This area (see Figure 2-8, Basic Console, or Figure 2-9, Enhanced Console) has buttons, lamps, and a touch-tone dial. The Cancel, Start, and Release buttons are used to process calls and activate features. The lamps show console status and system alarm status. Figure 2-8.
CHAPTER 2. DESCRIPTION Figure 2-9. CalI Processing Area, Enhanced Console The buttons and lamps function as follows: Buttons • Cancel Cancels an attempt to extend a call to a busy or misdialed extension number or trunk, silences the tone, and automatically reconnects any parties that have been split (separated) from the connection. If only the attendant is active on the call, dial tone is returned after Cancel is pressed.
CHAPTER 2. DESCRIPTION Lamps • Alarm and Alarm Reported (Enhanced) or Alm-Ack (Alarm-Acknowledge) (Basic). The Alarm or Alm lamp (left lamp) lights when a system alarm is detected. Both lamps light when the Customer Support Service Organization (CSSO) is notified. The Alarm Reported lamp or the Ack lamp flashes if the system was unable to notify the remote maintenance center. Both lamps go dark when the alarm condition is cleared or when there is no alarm.
CHAPTER 2. DESCRIPTION Feature Area Feature buttons provide access to many of the system’s features and make call handling e a s i e r . Five buttons, one each for Split, Hold, Forced Release, Night, and Position Busy appear on every attendant console. The location of these feature buttons is the same on the attendant consoles used in V1, V2, and V3 systems. For Generic 1 systems only, the location of Split and Forced Release is the same.
CHAPTER 2. DESCRIPTION • Night Places switch in night service. Then only the console administered as the “night” console will receive calls to the attendant group. Also, trunk group calls (other than calls on trunk groups with individual Trunk Group Night Service) will go to their assigned night destination. The primary and daytime consoles are placed in the Night Service mode when the attendants go off duty. This makes the night console available for calls.
CHAPTER 2. DESCRIPTION * RESERVED LAMPS ARE ON BASIC CONSOLE ONLY. † LOCATION SHOWN APPLIES TO VI, V2, AND V3 SYSTEMS ONLY. NOTE: UNLABELED BUTTONS ARE AVAILABLE FOR ASSIGNMENT. Figure 2-10.
CHAPTER 2. DESCRIPTION Assigned Hundreds Group Select (HGS) Buttons (Generic 1 Only) Should your console handle calls for an 800 line or greater system or a system with more than 8 hundreds groups and you do not have the Enhanced Selector Console, the System Manager may assign as many as 12 HGS buttons on the Feature Area of the Basic Attendant Console used with the Generic 1 system (Figure 2-1 O). The HGS buttons work the same way on the attendant console as they do on the selector console.
CHAPTER 2. DESCRIPTION Table 2-A. Attendant C o n s o l e F e a t u r e B u t t o n s TYPICAL BUTTON LABEL WHAT THE BUTTON DOES Activates Automatic Circuit Assurance referral. Provides Abbreviated Dialing of a number or an access code. Removes an agent from ACD call distribution in order for the agent to complete ACD-related activities such as forms completion.
CHAPTER 2. DESCRIPTION Table 2-Attendant Console Feature Buttons (Contd) TYPICAL WHAT THE BUTTON LABEL BUTTON DOES Activates outward calling restriction for the voice terminal of a guest room when the room is vacated (Hospitality Services feature) (V3 and G1). Displays an internal caller’s Class of Restriction. . Changes the active routing plan to another routing plan on a specified day and time (Time-of-Day Routing feature, Generic 1 systems only).
CHAPTER 2. DESCRIPTION Table 2-A. Attendant Console Feature Buttons (Contd) WHAT THE TYPICAL BUTTON LABEL BUTTON DOES Associated status lamp lights if an off-board major, minor, or warning alarm is active on a DS1 circuit pack. Associated lamp identifies an incoming Emergency Access to the Attendant call. For V3 and G1 only. Associated status lights when a successful Facility Test Call (FTC) has occurred. Sends a call directly to coverage. Identifies a specific trunk being used on a call.
CHAPTER 2. DESCRIPTION Table 2-A. Attendant Console Feature Buttons (Contd) TYPICAL WHAT THE BUTTON LABEL BUTTON DOES Places a call to an extension number associated with a displayed message or Integrated Directory listing. Prevents the user from becoming available for new ACD calls upon completion of an ACD call by automatically placing the agent in the after call work mode. Associated lamp indicates that a message is left for another user and also turns on Msg Waiting lamp at another voice terminal.
CHAPTER 2. DESCRIPTION Table 2-A. Attendant Console Feature Buttons (Contd) TYPICAL WHAT THE BUTTON LABEL BUTTON DOES Activates AP Demand Print. - Associated lamp indicates a priority call. Silences the Timed Reminder tone. Releases an agent from an ACD call. Allows the attendant to access trunk groups on remote system (G1 only). Displays the number assigned to a button administered through the Facility Busy Indication feature.
CHAPTER 2. DESCRIPTION Alphanumeric Display Area The alphanumeric display area (Figure 2-11, Basic Console and Figure 2-12, Enhanced Console) contains a 40-character display. The Basic Console also has eight control buttons with their associated lamps located just below the display. The enhanced console has the equivalent buttons located at the top of the main faceplate. 40 CHARACTER DISPLAY AREA NOTE : BUTTONS ARE LABELED AS AN EXAMPLE ONLY. Figure 2-11.
CHAPTER 2. DESCRIPTION Display Area The 40-character display shows call-related information. Other information, such as messages left for voice terminal users, can also be displayed. The displayed information is described below. Note: If your system has Integrated Services Digital Network (lSDN)—Primary Rate Interface (PRI) capability, refer to Chapter 4 for a description of the display information associated with the ISDN-PRI feature.
CHAPTER 2. DESCRIPTION — Generic 1, V2, and V3 Systems On calls to a system user, the display shows the digits as they are dialed. After the dialing is complete, the display shows the called party’s name and extension number. If no name is assigned, only the called party’s extension number is displayed. On outgoing trunk calls, the display shows the digits as they are dialed, followed by the name and trunk access code assigned to the trunk group being used.
CHAPTER 2. DESCRIPTION ct—Controlled Termination Restriction Call (V3 and Generic 1 systems)— Indicates that a call has been redirected to the attendant because a user has Controlled Termination Restriction and the calling party has tried to call that user. f—Call Forwarding —Shows that a system user has forwarded his or her incoming calls to the attendant. hc—Held Call—Indicates that the preset time limit has expired for a call on hold at the console (applies only to V1).
CHAPTER 2. DESCRIPTION Some typical displays are as follows: • internal call originated by the attendant (VI systems): I . a=3602 then a= TOM BROWN 04-NONE I or a= EXT 3602 04-OTWD • Internal call originated by the attendant (V2, V3, and Generic 1 systems): a=3602 then a= TOM BROWN 3602 or I a= 3602 EXT 3602 • Outgoing trunk call originated by the attendant (V1 systems): b=87843541 Where 8 is the trunk access code and 784-3541 is the number dialed.
CHAPTER 2. DESCRIPTION • Outgoing trunk call originated by the attendant (V2, V3, and Generic 1 systems): b=87843541 Where 8 is the trunk access code and 784-3541 is the number dialed. then b= 8 OUTSIDE CALL or b= WATS 101 Where 101 is the trunk access code of the outgoing trunk group.
CHAPTER 2. DESCRIPTION • Call from an inside user to the attendant (V2, V3, and Generic 1 systems) a= PEARSON 5402 • Incoming trunk call extended to an inside voice terminal, now returning to the console: I e= OUTSIDE CALL to EXT 4328 rt • Conference call originated by the attendant: b= CONFERENCE 4 Where 4 is the number of conferees, not including the attendant.
CHAPTER 2. DESCRIPTION • Coverage Message Retrieval I IN PROGRESS then MESSAGES FOR BETTY R. SIMS then JOE JONES 10/16 11:40a 2 CALL 3124 This display means that Joe Jones called Betty R. Sims the morning of October 16. The second message was stored at 11:40 a.m. Joe wants Betty to call his extension number, 3124. • Integrated Directory mode: CARTER, ANN 3408 3 I This display shows the name and extension number as administered in the system.
CHAPTER 2. DESCRIPTION • Inspect Mode Displays call-related information on held calls when the attendant is active on a call. The attendant can press this button at any time. For example, the attendant is active on call appearance button b, and a call is held on call appearance button a. T h e attendant can press the Inspect Mode button and call appearance button a to display the information associated with the call on button a. • Date Time Displays the current time of day and date.
CHAPTER 2. DESCRIPTION • lntgrtd Directory (integrated Directory) Displays names and extension numbers from system directory. Ž Stored Number . Displays the trunk access code or the extension number of the facility being monitored by a Busy (Facility Busy Indication) button. This is accomplished by pressing the Stored Number button followed by the Busy button. Ringer Volume Control Area (Enhanced Console Only) The ringer volume control area on the Enhanced Attendant Console is shown in Figure 2-12a.
CHAPTER 2. DESCRIPTION one of the eight display buttons. When one of the Up or Down buttons is pressed, the volume level information is displayed for 5 seconds. It is during this time that the Select button can be used. The volume adjust mode can be deactivated before the 5-second time limit expires, by pressing any other button on the console. * “TIMER” IS THE DEFAULT VALUE FOR THIS BUTTON. HOWEVER, THIS VALUE MAY BE CHANGED VIA SYSTEM ADMINISTRATION , RESULTING IN A DIFFERENT BUTTON NAME.
CHAPTER 2.
CHAPTER 2. DESCRIPTION DIRECT EXTENSION SELECTION ( DXS) BUTTONS FIELD (BLF) LAMPS Figure 2-13.
CHAPTER 2. DESCRIPTION Direct Extension SELECTION (Dxs) BUTTONS BUSY LAMP FIELD (BLF) LAMPS NOTE: GROUP SELECT BUTTONS ARE LABELED AS AN EXAMPLE ONLY. Figure 2-14. Enhanced Selector Console Area Using the DXS Buttons The attendant presses the appropriate HGS and DXS buttons to extend and originate calls to system users. An extension number has two, three, four, or five digits: • A 2-digit extension number has a 2-digit DXS number but does not have a group select number.
CHAPTER 2. DESCRIPTION • A 3-digit extension number has a 1-digit group select number and a 2-digit DXS number. For example, the extension number 321 has a 3 group select number and a 21 DXS number. • A 4-digit extension number has a 2-digit group select number and a 2-digit DXS number. For example, the extension number 4321 has a 43 group select number and a 21 DXS number. • A 5-digit extension number has a 3-digit group select number and a 2-digit DXS number.
CHAPTER 2. DESCRIPTION Confirmation Tone Three short bursts of tone; indicates that the feature operation requested (activated or deactivated) has been accepted. Coverage Tone One short burst of tone; indicates that a call to an extension number will be answered at another extension number by a covering user. Dial Tone A continuous steady tone; indicates that the system will accept dialing or that a feature can be activated.
CHAPTER 2. DESCRIPTION Timed Reminder Tone A high-pitched tone, on for about 1/3 second and off for about 1 second; indicates that a single-party call has been on hold at the console for longer than the preset time. This tone is also heard when the Attendant Recall feature is activated and when an unanswered attendant-extended call returns to the console. Emergency Access Tone (V3 and Generic 1) A special tone that indicates there is an Emergency Access call to the attendant.
CHAPTER 3. OPERATING THE CONSOLE CHAPTER 3. OPERATING THE CONSOLE This chapter contains the procedures that you must use to answer, place, release, split, extend, and hold calls. You will also apply these procedures, in whole or in part, to other call-handling tasks such as activating some of the attendant and system features. Activating and Deactivating the Console Activate (turn on) the console by plugging in the handset or the headset.
CHAPTER 3. OPERATING THE CONSOLE To answer an incoming call: 1. Press the call appearance button where the Atnd lamp is flashing. Ž Ringing stops. • Atnd lamp lights steadily. • Pos Avail lamp remains dark. Ž Console is connected to the caller. 2. Answer the call and assist the caller as necessary. • The incoming call can now be extended (see Extending Calls), held (see Holding Calls), or ended (Step 3). 3. To end the call, press (Release). • Console is disconnected from the caller.
CHAPTER 3. OPERATING THE CONSOLE • If the DXS lamp is dark, the extension is idle; go to Step 3. • If the DXS lamp is lighted, the extension is active; you can still place the call, but it may wait or go to a covering party. 3. Press the DXS button for the desired extension number; observe the lamps, and listen for call progress tone. • The Atnd lamp at the idle call appearance button lights. • Pos Avail lamp goes dark. • Ringback; if call is answered, go to Step 6.
CHAPTER 3. OPERATING THE CONSOLE 8. To abandon the call attempt, press (Release). • Call progress tones stop. • Atnd lamp and the display go dark. • Pos Avail lamp lights. • Procedure complete. Calls to Outside Numbers An outside call requires an outgoing trunk as well as dialing of the distant number. You can access a trunk in two ways: 1. Dial an access code for a Private Network, Automatic Alternate Routing (V2, V3, and Generic 1 systems), Automatic Route Selection, or a specific trunk group. 2.
CHAPTER 3. OPERATING THE CONSOLE 5. Press Trunk Group Select button. • Atnd lamp at idle call appearance button lights. • Pos Avail lamp goes dark. • Dial tone; go to Step 6. 6. Dial the outside number, and listen for call progress tone. • Ringback; if call is answered, go to Step 7. If call is not answered, go to Step 8 or 9. • Busytone; go to Step 8 or 9. • Intercept tone—call cannot be completed as dialed; go to Step 8 or 9. 7.
CHAPTER 3. OPERATING THE CONSOLE Releasing Calls As the previous procedures have shown, you press (Release) to end a call. The following results always occur: • Console is disconnected from the called or calling party (or both if they are connected together). • Atnd lamp and the display go dark. • Pos Avail lamp lights (unless another call is coming to the console). • Call progress tones stop. • • No dial tone heard. Console is ready for answering or placing another call.
CHAPTER 3. OPERATING THE CONSOLE To reenter a single-party call held on the console: 1. Press the call appearance button where the call is on hold. • Hold lamp goes dark. • Atnd lamp . lights. • Pos Avail lamp goes dark. • Held party is reconnected to the console. 2. Talk to the other party. You can manually reenter a single-party held call at any time using the last procedure. However, a single-party call on hold returns to the console automatically when the preset timed reminder interval expires.
CHAPTER 3. OPERATING THE CONSOLE This feature is activated automatically when you perform any one of the following actions after answering an incoming call: 1. Press the Start button. 2. Call an extension number using the Selector Console. 3. Call an extension number using Start and dialing. 4. Press a Trunk Group Select button. While the caller is split from the console, the Split lamp is lighted.
CHAPTER 3. OPERATING THE CONSOLE • A party on an incoming trunk call requests to be connected to an outside number on another trunk. To extend an incoming call to an inside extension number: 1. After answering the incoming call, tell the caller that you are going to break the connection temporarily (split) while you call the other party. 2. Call the desired party using the normal procedures for placing a call to an inside extension number. • Split lamp lights. 3.
CHAPTER 3. OPERATING THE CONSOLE 6. If the called party is busy or does not answer, press (Cancel). • Outgoing call is canceled. • Call progress tone stops. • Console is connected to the caller again. • Split lamp goes dark. Explain to the caller that the called party cannot be reached. Take a message, or ask the caller to try again later; then press (Release). • Procedure complete. 7. To set up a 3-way connection, press (Split) before or after the called party answers.
CHAPTER 3. OPERATING THE CONSOLE 4. If the caller wants to dial the outside number, press (Release). • Caller hears dial tone and can now dial the outside number. • Split lamp goes dark. • Procedure complete. 5. If the caller wants you to complete the entire call, dial the outside number. 6. Use one of the following steps, 7 through 10, to complete the call. 7. If you are not going to announce the call, press (Release) as soon as the call starts ringing. • Calling party is connected to the ringing line.
CHAPTER 3. OPERATING THE CONSOLE 9. If the called party is busy or does not answer, press (Cancel). • Outgoing call is canceled. • Call progress tone stops. . • Console is connected to the caller again. • Split lamp goes dark. Explain to the caller that the called party cannot be reached. Take a message, or ask the caller to try again later; then press (Release). • Procedure complete. 10. To set up a 3-way connection, press (Split) before or after the called party answers.
CHAPTER 3. OPERATING THE CONSOLE 5. If you are going the announce the call, wait for the called party to answer. If the called party accepts the call, press (Release). • Caller is connected to the called party. • Split lamp goes dark. • Procedure complete. If the called party declines to talk to the caller, press (Split) after the called party hangs up. • Console is connected to the caller again. • Split lamp goes dark. Explain to the caller that the called party is not available.
CHAPTER 4. USING THE FEATURES CHAPTER 4. USING THE FEATURES This chapter provides brief descriptions and step-by-step operating procedures for the Switch features (except those associated with Hospitality Services and Automatic Call Distribution) that you can use at the attendant console. The features are presented alphabetically. For detailed discussions of all the attendant features, refer to DEFINITY® Communications System Generic 1 and System 75— Feature Description, 555-200-201.
CHAPTER 4. USING THE FEATURES To activate a feature or place a call using the AD feature: 1. Press (Start). • Dial tone. • Atnd lamp at idle call appearance button lights. • Pos Avail lamp goes dark. 2. If the feature access code or telephone number is stored on an AD button, press the button. If the feature access code or telephone number is on a list assigned to the console but not stored on an AD button, access the list; then dial the list entry number. 3. Continue the call in the normal way.
CHAPTER 4. USING THE FEATURES To tell a caller that the extended call is waiting: 1. Press (Split). • Console is reconnected to the caller. • Split lamp goes dark. • Call waiting ringback tone is now heard by caller. 2. Tell the caller that the call is waiting. 3. Press (Release). • Procedure complete (unless waiting call returns to the console). Attendant Conference This feature allows the attendant to arrange a conference call with as many as five other conferees.
CHAPTER 4. USING THE FEATURES 6. After the conference is established, release it from the console (Step 7); or hold it at the console (Step 8). 7. Press ( R e l e a s e ) . • Console is no longer associated with the conference. • Atnd lamp at call appearance where conference was set up goes dark. • Display goes dark. • Pos Avail lamp lights. • Procedure complete. 8. P r e s s ( H o l d ) • Hold lamp at call appearance where conference was set up lights. • Atnd lamp and the display go dark.
CHAPTER 4. USING THE FEATURES To activate attendant control of trunk group access: 1. Press (Cont Act). • Cont Act lamp lights steadily. 2. Press the Trunk Group Select button of the trunk group to be controlled while observing the Cont Act lamp and the Cont lamp for the specified Trunk Group Select button. • Cont Act lamp goes dark; Cont lamp for the specified Trunk Group Select button lights—operation allowed.
CHAPTER 4. USING THE FEATURES Attendant Lockout This feature prevents the attendant from reentering a multi-party call held on the console unless recalled by a system user on the call. If an attempt to reenter a held call is denied, the Hold lamp at the call appearance button flutters for about 2 seconds and then returns to steadily lighted. This means that the Attendant Lockout feature is active for all attendant consoles.
CHAPTER 4. USING THE FEATURES You will place or extend AAR/ARS calls the same way that you place or extend other calls, except that you dial the AAR/ARS access code and the outside number instead of dialing a trunk access code or pressing a Trunk Group Select button and dialing the number. If intercept tone is heard after dialing, the call is not authorized. If reorder tone (fast busy) is heard or if the called party is busy, try the call later.
CHAPTER 4. USING THE FEATURES When a redirected call arrives at the console, the left portion of the display identifies the source of the call by showing a name, number, or some other identification; and identifies the destination of the call by showing a name or number. The right portion of the display shows the call purpose code. For example: TOM SMITH to BILL JONES s The above display identifies an inside call from Tom Smith to Bill Jones. Mr.
CHAPTER 4. USING THE FEATURES Handle a redirected call according to the type of call it is. The following options, Coverage Callback and Consult, are available with the Call Coverage feature. Coverage Callback Internal Call After you answer the call and before you release it, press the (Cover Cback) (Coverage Callback) button. This operation automatically leaves a message for the called party to call the internal calling party.
CHAPTER 4. USING THE FEATURES 4. If the called party does not want to talk with the caller, press (Split) after the called party hangs up. • Split lamp goes dark. • You are reconnected with calling party. 5. Report to caller. • Procedure complete. 6. If the called party wants to talk with you and calling party, press (Split). • Split lamp goes dark. • Three-way connection established between you, called party, and calling party. 7. When called party wants to talk with calling party only, press (Release).
CHAPTER 4. USING THE FEATURES 4. Dial the forwarded-to number, and listen for call progress tones. • Confirmation tone—Call Forwarding All Calls activated. • Intercept tone— Call Forwarding arrangement cannot be activated due to restrictions assigned to forwarding or forwarded-to numbers; go to Step 6 or 7. 5. Press ( R e l e a s e ) . • Atnd lamp and the display go dark. • Pos Avail lamp lights. • Procedure complete. 6. To try again or place another call immediately, press (Cancel).
CHAPTER 4. USING THE FEATURES 4. Press (Release). • Atnd lamp and the display go dark. • Pos Avail lamp lights. • Procedure complete. Call Park This feature allows an incoming call to be put on hold at an extension number and then be retrieved from any voice terminal in the system. It is particularly useful to an attendant who is asked by a caller to page another party. You can park a call on any extension number in the system.
CHAPTER 4. USING THE FEATURES 3. Use the touch-tone dial or the selector console to access the extension number where the call is to be parked. Listen for call progress tone. • Confirmation tone—the call is parked; go to Step 4. • Busy tone-a call is already parked at the dialed extension number; go to Step 5. 4. Press (Release). • Atnd and Split lamps and the display go dark. • Pos Avail lamp lights. • Call is now parked at the dialed extension number, and you can page the other party. 5.
CHAPTER 4. USING, THE FEATURES To extend a call using Code Calling Access: 1. After answering an incoming call, tell the caller that you are going to break the connection temporarily (split); then press [Start]. ● Dial tone heard. ● Split lamp lights. ● 2. Dial the desired Code Calling Access code. ● 3.
CHAPTER 4. USING THE FEATURES 8. Report to caller, and then press [Release]. • Procedure complete. Controlled Restrictions This feature allows attendants to activate or deactivate the following restrictions for individual voice terminals or groups of voice terminals (on a Class of Restriction basis): Ž Outward-The voice terminal(s) cannot be used for placing calls to the public network. Such call attempts receive intercept treatment.
CHAPTER 4. USING THE FEATURES 2. Dial the restriction activation code followed by the restriction code number (1 for outward, 2 for total, 3 for termination, or 4 for station-to-station). Ž Dial tone heard. . 3. Dial the extension number or the 2-digit COR number to be restricted; listen for tone. • Confirmation tone—restriction activated. • Intercept tone —extension number or group already restricted or an invalid code was dialed; go to Step 5. 4. Press [Release]. . Procedure complete. 5. Press [Cancel].
CHAPTER 4. USING THE FEATURES Emergency Access to the Attendant (V3 and Generic 1 Systems) This feature provides for emergency calls to be placed to the attendants automatically by the system or dialed by system users, and allows such calls to receive priority handling by the attendants. When an emergency call is placed, the call will terminate at an available attendant console. The attendant will receive visual and audible notification of the emergency call.
CHAPTER 4. USING THE FEATURES Facility Busy Indication When the Facility Busy Indication feature is assigned to a button, the lamp associated with that Busy button provides a visible indication of the active/busy status of a particular trunk group or extension number. (The button is also labeled with the trunk group or extension being monitored.
CHAPTER 4. USING THE FEATURES Facility Test Call This feature allows authorized personnel to place test calls to specific trunks, touch-tone receivers, time slots, and system tones. Your System Manager will tell you if you are authorized to use this feature. Detailed information on using this feature can be found in the “Trouble-Clearing Aids” section in AT&T System 75—Maintenance, 555-200-105, and in DEFINITY® Communications System Generic 1—Maintenance, 555-204-105.
CHAPTER 4. USING THE FEATURES Calls to an attendant console are answered in the following priority; individual attendant extension number calls, followed by “0” dialed calls, and then hunt group calls. When calls are waiting in the “0” dialed calls queue, the call waiting tone is heard. To activate Auxiliary Work or Make Busy function: 1. Press [AuxWork] or [Make Busy] again.
CHAPTER 4. USING THE FEATURES To find a specific person’s extension number, press the touch-tone buttons to spell the name. The formats listed below are acceptable; however, it is faster to enter the last name first: • last name, first name (for example, Carter,Ann) . • first name last name (for example, Danny Carr) Ž single name (such as an organization or group; for example, Purchasing). Initials can be entered if desired.
CHAPTER 4. USING THE FEATURES To search for an extension number corresponding to a known name: 1. Press [Intgrtd Direct]. • Intgrtd Direct lamp lights steadily. Ž Console enters Integrated Directory mode. • DIRECTORY—PLEASE ENTER NAME displayed. 2. Using the touch-tone buttons, start entering letters of desired name. • Names (with extension numbers) that match entered letters are displayed. • Display may change as more letters are entered. Ž Number of characters entered is displayed on right side. 3.
CHAPTER 4. USING THE FEATURES Integrated Services Digital Network (lSDN)—Primary Rate Interface (PRI) (Generic 1) This feature provides display information in addition to the normal display information described in Chapter 2 under “Display Area.” The following terms are associated with ISDN-PRI display information: • Station Identification (SID) Number: This is the 10-digit number associated with each voice terminal.
CHAPTER 4. USING THE FEATURES • Miscellaneous identification (MISCID) When a call is placed over ISDN-PRI facilities, additional information about the call (such as to indicate the call going to coverage) can be displayed on the voice terminal. The following are examples of ISDN-PRI displays. Basic ISDN-PRI Call A basic ISDN-PRI call has both a calling and a called party, and the called party answers the call. When the calling party places the call, the digits are displayed as they are dialed.
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CHAPTER 4. USING THE FEATURES Ž Called Party Display The following information is displayed if the called party bridges on to the redirected call after it has been answered. a= CONFERENCE 2 • Connected Party Display The connected party is the person who answered the redirected call. The “CP” in the following example indicates the call purpose. (Call Purpose is explained in Chapter 2 under “Display Area.
CHAPTER 4. USING THE FEATURES Attendant Recall Call When a call is held by a local attendant at a branch system and one party of the call uses the Attendant Recall Call feature, the call always alerts the local attendant console where the call is held regardless of whether IAS is in effect. If an IAS attendant holds an IAS call, the calling parties on the branch system cannot recall the attendant.
CHAPTER 4. USING THE FEATURES Leave Word Calling This feature allows the attendant to leave messages for system users. Messages cannot be left for the attendant group or individual attendants. The attendant cannot activate Leave Word Calling via Distributed Communications System connections. In addition, the attendant may be a systemwide message retriever and can retrieve messages for other system users. (Refer to “Message Retrieval” for the procedures on retrieving messages.
CHAPTER 4. USING THE FEATURES To cancel a message you left for a system user: 1. Press [Start]. • Dial tone heard. . • Atnd lamp at idle call appearance button lights. • Pos Avail lamp goes dark. 2. Press [LWC Cancel]. • Second dial tone heard. 3. Dial extension number where message was left, and listen for tone. Ž Confirmation tone—message canceled; go to Step 4. • Reorder tone—message not canceled; go to Step 5. 4. Press [Release]. Ž Procedure complete. 5. Press [Cancel]. Ž Tone stops.
CHAPTER 4. USING THE FEATURES To page using a Page button: 1. Check status of lamp associated with desired paging zone button. • Lamp dark—paging zone idle; go to Step 2. • Lamp lighted—paging zone in use; wait for lamp to go dark; then go to Step 2. 2. Press the desired paging zone button. • Lamp associated with button pressed and lamp associated with Page All button (if provided) light. • If Page All button is pressed, all lamps associated with a page button light. 3.
CHAPTER 4. USING THE FEATURES 4. If paging zone is in use, press [Cancel] . Ž Busy tone stops. • Return to Step 1 to try again, or go to Step 5. 5. Press [Release]. • Procedure complete. Loudspeaker Paging Access—Deluxe (Generic 1 Only) Note: Loudspeaker Paging Access—Deluxe is a system option. Ask your System Manager if Loudspeaker Paging Access— Deluxe is available on your system. This feature combines the traditional Call Park and Loudspeaker Paging Access features into one feature.
CHAPTER 4. USING THE FEATURES In addition to, or instead of, the system Ioudspeaker paging equipment, a variety of PagePac* paging systems can be used. The largest of these supports 39 paging zones. Your System Manager will inform you if your system includes this equipment and its associated 1- or 2-digit selection code. The allowable paging time is preset for the system. (The System Manager will provide this information.
CHAPTER 4. USING THE FEATURES Ž Atnd and Split lamps and the display go dark. Ž Pos Avail lamp lights. • Call is now parked at the dialed extension number waiting for the paged party to respond. 6. To try another extension number, press [Cancel]. Return to Step 1. • Busy tone stops. Ž You are reconnected to the caller. 7. May wait for the paged party to respond, then press [Split] To page for self: 1. Press [Call Appearance]. • Dial tone heard. • Atnd lamp lights. 2.
CHAPTER 4. USING THE FEATURES • Call is now parked at the dialed extension number waiting for the paged party to respond. 6. To try another extension number, press [Cancel]. Return to Step 1. Message Retrieval The console can be used to retrieve Leave Word Calling and Call Coverage messages for other system users. Other system users may or may not be able to retrieve their own messages. The users who cannot retrieve their own messages will ask you to retrieve them.
CHAPTER 4. USING THE FEATURES To retrieve a message for a system user: 1. Press [Cover Msg Rt]. • Display shows WHOSE MESSAGES? 2. Dial extension number assigned to requesting user. Ž Display shows MESSAGES FOR and the name of the person whose messages are being retrieved. 3. Press [Next] or [Next Messages]. • Display shows the message. 4. Read the message to the caller. 5. To retrieve additional messages, continue to press [Next] or [Next Msg] observe display.
CHAPTER 4. USING THE FEATURES 2. To delete additional messages, continue to press [Next] or [Next Msg], then [Delete Msg]. Ž When all messages are deleted, display shows NO MESSAGES. 3. Press [Normal Mode]. Ž Procedure complete. Multiple Listed Directory Numbers This feature provides access to the system over a maximum of 50 listed directory numbers. Calls incoming to these numbers are routed to the attendant console(s) to be extended to the requested person or department.
CHAPTER 4. USING THE FEATURES If a night console is not provided, incoming calls either direct to designated extension numbers (Night Station Service feature), when provided, or activate a gong, a bell, or chimes; these calls can be answered by any voice terminal user (Trunk Answer From Any Station feature). To activate Night Service: 1. Press [Night]. Ž Lamp at the Night button lights at ail attendant consoles. • Pos Avail lamp goes dark at all attendant consoles except the night console.
CHAPTER 4. USING THE FEATURES Straightforward Outward Completion This feature allows the attendant to complete an outgoing trunk call for a voice terminal user by selecting a trunk and dialing the outside number. The attendant first determines if the call should be allowed. Straightforward Outward Completion is incorporated into the steps of the procedure for extending calls from system voice terminal users to outgoing trunks. For details, refer to “Extending Calls” in Chapter 3.
CHAPTER 4. USING THE FEATURES 1 through 8) of the new routing plan. Ž Lamp at [Immediate Override] remains steadily lighted. Ž Display updates to: OLD ROUTE PLAN: x ENTER NEW PLAN: y (Where y is the number you just entered). Note: If you pressed any button other than 1 through 8 on the dialpad, the Immediate Manual Override attempt is denied; the display will return to the Normal mode. You must repeat Step 1 to try again. 3. Press [Immediate Override] or [Normal Mode].
CHAPTER 4. USING THE FEATURES To activate Clocked Manual Override: Note: 1. The green lamp at the Clocked Override button will be lighted if the option is already active. However, you can press the Clocked Override button to deactivate the option. Press [Clocked Override]. • Lamp at [Clocked Override] lights. • First line of display shows: ENTER ACTIVATION ROUTE PLAN, DAY & TIME 2.
CHAPTER 4. USING THE FEATURES 5. Enter the following in the order shown: 1 through 7 (to specify the day) 0000 through 2359 (to specify the hour) • Display shows: ROUTE PLAN: x FOR: yyy DEACT-TIME: zz:zz (Where x is the routing plan number, yyy is the 3-letter abbreviation for the day of the week, and ZZ:ZZ is the deactivation time). 6. Press [Clocked Override] or [Normal Mode]. Ž Lamp at [Clocked Override] remains steadily lighted. Ž Clocked Manual Override is active.
CHAPTER 4. USING THE FEATURES To answer the timed-reminder call: 1. Press the call appearance button where the Hold or Atnd lamp is flashing: Ž Atnd lamp lights. Ž Hold lamp goes dark. Ž Pos Avail lamp goes dark. • Display identifies the call and the call purpose (rt for a returned extended call). 2. Report to the caller, and determine what type of service the caller wants. • Caller wants to continue waiting; extend or place call on hold again. Ž Caller does not want to continue waiting; go to Step 3. 3.
CHAPTER 4. USING THE FEATURES Trunk-to-Trunk Transfer This feature allows the attendant to originate two outgoing trunk calls and connect them together. For example, two company employees may be on business trips in different cities and need to talk to each other; the attendant may be asked to make this connection. The Attendant Lockout feature, if available, will not be active when a trunk-to-trunk call is placed.
CHAPTER 4. USING THE FEATURES 6. Press [Cancel] to end the attempt and return to the first party. • Call to the second party is canceled. • Console is reconnected to the first party. 7. Tell the first party that the call cannot be set up at this time; then press [Forced Release]. Ž First party and the console are released from the call. Ž Atnd lamp and the display go dark. Ž Pos Avail lamp lights. • Procedure complete.
CHAPTER 5. USING THE DCS FEATURES CHAPTER 5. USING THE DCS FEATURES (V2, V3, AND GENERIC 1 SYSTEMS) This chapter provides an alphabetical list of attendant features that operate transparently in a Distributed Communications System (DCS) environment. A feature is transparent if it works the same (from the user’s standpoint) whether the consoles and terminals involved are located at the same switch or on different switches.
CHAPTER 5. USING THE DCS FEATURES (V2, V3, AND GENERIC 1 SYSTEMS) On outgoing calls, the display of called party information may be delayed a few seconds until the required information arrives from the remote switch. DCS Automatic Circuit Assurance Transparency of the Automatic Circuit Assurance (ACA) feature in a DCS environment allows an attendant at a V2, V3, or Generic 1 end-point node to activate or deactivate ACA referral calls for the entire DCS network.
CHAPTER 5. USING THE DCS FEATURES (V2, V3, AND GENERIC 1 SYSTEMS) DCS Direct Trunk Group Selection The operating procedures for this feature are the same as those required at the local switch. DCS Trunk Group Busy/Warning Indicators The Busy/Warning indicators provide the same indications for trunk groups at a remote switch as they do for those at the local switch.
CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) Description The CAS feature allows system users served by separate switches at two or more locations to concentrate the attendant positions at one location. This location is called the CAS main. The other locations, typically without attendants, are called CAS branches. All locations within the CAS environment have separate Listed Directory Numbers (LDNs).
CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) — The following features do not function on CAS calls: • Attendant Auto-Manual Splitting Ž Attendant Conference. Tones Associated With CAS Calls In addition to the normal attendant console tones, the following call identification tones are associated with CAS calls: • LDN (incoming trunk) call—three short bursts of low-pitched tone Note: Branch locations served by 770A or 812A PBX switches do not send LDN call identification tone.
CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS) Display When an incoming attendant-seeking call for ‘a branch location arrives at the CAS console, the display will identify the call. For example, the display might show PARKWAY. “PARKWAY” tells you that the call is intended for the Parkway location of your company. You can answer the call with the name of that location.
CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS)— Operating Procedures To answer an incoming CAS call: 1. Press the call appearance button where the Atnd lamp is flashing. Ž Ringing stops. Ž Atnd lamp lights steadily. • Pos Avail lamp remains dark. Ž Listen for call identification tone (if provided by the branch). Ž Display identifies the originating branch location. • Console is connected to the caller. 2. Answer the call, and assist the caller as necessary.
CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) 5. If you are going to announce the call, wait for the called party to answer. If the called party accepts the call, press [Release]. • Caller is connected to the called party. If the called party declines to talk to the caller, press [Cancel]. • Console is connected to the caller again. Explain to the caller that the called art is not available; take a message or ask the caller to try again later; then press [Release]. 6.
CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS) To put a CAS call on Remote Hold at the originating branch location: Note: When a CAS caller wishes to wait, the call should be put on Remote Hold (not Hold) to free the console and the RLT for other calls. 1. Press [Start]. 2. Dial the Remote Hold feature access code as administered at the originating branch location. • Listen for Remote Hold confirmation tone. 3. Press [Release]. Ž Call is on Remote Hold.
CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) 4. Press [Cancel]. Ž Ringing line is dropped from the connection, only if previously extended. Ž You may now extend the call to another extension. CAS Backup Service The CAS Backup Service provides for CAS attendant-seeking calls to terminate at an extension number at the CAS branch location. This extension number may be assigned to an attendant or a voice terminal user.
CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS) CAS Night Service Operations When the CAS attendant activates Night Service for the CAS main location, CAS calls will terminate at the CAS main night service destination. If the night destination is not a console, CAS calls will be answered at a voice terminal. When a CAS call is extended by a Night Service voice terminal user, that call will return to the Night Service terminal if it is not answered.
CHAPTER 6. CENTRALIZED ATTENDANT SERVICE (CAS) (V3 AND GENERIC 1 SYSTEMS) To extend a CAS call to the originating branch using the Flash button: 1. Press [Flash]. Ž Flash lamp lights for 2 seconds. 2. Dial the requested extension number. 3. End the call by going on-hook or by pressing another call appearance button, the Disconnect button, or the Drop button. • Calling party is connected to the ringing line. • RLT is dropped.
CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS)_ Single-Line Voice Terminal Operations If a single-line voice terminal is the Night Service answering position, the user will flash the switchhook to extend a CAS call to the originating branch location. The CAS calls can be put on Remote Hold any time a caller wishes to wait. However,. CAS calls cannot be put on hold at a single-line voice terminal. To answer an incoming CAS call: 1.
CHAPTER 7. ROUTINE MAINTENANCE CHAPTER 7. ROUTINE MAINTENANCE Testing The only routine maintenance required for the attendant console is a test of the alphanumeric display and the console lamps. Perform this procedure often (at least weekly) and notify the System Manager if the console does not operate properly. To test the alphanumeric display and the lamps: 1. Open the panel on the front of the console (see Figure 2-1 or 2-2). 2.
CHAPTER 7. ROUTINE MAINTENANCE Power Failure If commercial power fails, the system’s battery backup will keep the attendant console operating for a short time. When this time expires, the Power Failure Transfer feature will automatically activate, and the console will not operate. When power is restored, ” all consoles are restored to normal operation. When power fails, all active calls and all calls on hold will be lost.
CHAPTER 8. USING THE CONSOLE CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM The attendant console provides access to several features and facilities that can be used to troubleshoot system problems. This chapter presents some procedures and suggestions for isolating and analyzing troubles before calling for higher-level maintenance. Trouble Reporting Each system site should have a well-defined policy for collecting and responding to system alarms and user-generated trouble reports.
CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM If the system does not have the remote maintenance option, the Alarm Reported or A c k lamp remains dark when the Alarm or Alm lamp lights for an alarm. In this case, you must notify the System Manager when an alarm condition exists. . Optional Alarm Lamps The Alarm or Alm lamp on the console does not distinguish between major and minor alarms.
CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM • Trunk Group Busy/Warning indicators to Attendant —used to provide an indication of trunk usage. • Trunk Identification (V2, V3, and Generic 1 systems)—used to specifically identify a trunk where trouble is encountered. Automatic Circuit Assurance (ACA) This feature helps the attendants to identify possible faulty trunks. The system maintains a record of individual trunk activity relative to short- and long-holding time calls.
CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM Busy Verification of Terminals and Trunks This feature allows attendants to place test calls to trunks, voice terminals, and hunt groups (Direct Department Calling and Uniform Call Distribution groups). Busy Verification provides an easy method of checking the condition of these facilities.
CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM • TERMINATED displayed, and ringback heard—called extension is idle and ringing —verification is successful. Talk to the called party, or release from the call. • ALL MADE BUSY displayed, and reorder tone heard—all hunt group members have activated make busy. Release from the call, and try again later. • DENIED displayed, and reorder tone heard—all hunt group members active on a call. Release from the call, and try again later.
CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM DCS Busy Verification of Terminals and Remote Trunks This feature allows attendants to place test calls to trunks and voice terminals at a remote location within the same DCS network. Busy Verification provides an easy method of checking the condition of these facilities. When the feature is activated, you can distinguish between a voice terminal or trunk that is truly busy and one that only appears busy because of some trouble condition.
CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM • Intercept tone heard—invalid trunk access code or Personal Central Office Line trunk group. Press (Cancel), and try again. 3. Dial desired trunk group member number. • DENIED displayed, and reorder tone heard—a trouble condition exists on the DCS link. Press (Cancel), and report the out-of-service condition to the appropriate personnel. • Confirmation tone heard—trunk is idle and 1-way incoming—verification is successful. Release from the call.
CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM 5. Dial a trunk access code member number pair. • Confirmation tone heard—trunk is idle and 1-way incoming —verification is successful. Release from the call. • Ringback heard—trunk is idle automatic tie trunk or release link trunk— verification is successful. Release from the call. • Dial tone heard—trunk is idle and can be used to place a test call— verification successful. Place a test call, or release from t h e c a l l .
CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM Note: DCS is required for remote trunk group select buttons busy and warning indicators, but the buttons themselves will work without DCS. Trunk Identification When a voice terminal user in the system experiences noise or poor transmission on a trunk, the user can conference the attendant into the call. The attendant can then use the Trunk Identification feature to identify the specific trunk that is faulty and report it for maintenance.
CHAPTER 9. SYSTEM SUMMARY CHAPTER 9. SYSTEM SUMMARY List of Dial C o d e s The Basic and Enhanced Consoles have 19 programmable feature buttons. However, some features may not be assigned to a button, but can be accessed by dial code. The following is a list of the feature activate and deactivate codes. The System Manager will fill in the codes.
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CHAPTER 9. SYSTEM SUMMARY System and Console Parameters Some preset system parameters—that is, limits, intervals, and Class of Restriction (COR) numbers—pertain to the operation of the attendant console. For convenience, these parameters are listed here. (Up to 64 COR numbers are available. However, space is left here for only 12 numbers.) The System Manager will supply the information needed to fill in the blanks.
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CHAPTER 9. SYSTEM SUMMARY Trunk Group Warning Limits: 9-6 Trunks in Group (Type/No.) Warning Limit Trunks in Group (Type/No.) Warning Limit Trunks in Group (Type/No.) Warning Limit Trunks Warning Limit in Group (Type/No.) Trunks in Group (Type/No.) Warning Limit Trunks Warning Limit in Group (Type/No.
CHAPTER 10. REFERENCES CHAPTER 10. REFERENCES The following is unabbreviated listing of Generic 1 and System 75 documents. Included is a brief description of each document in the list. For a complete listing of documents, refer to the DEFINITY® Communications System Generic 1 and System 75—Documentation Guide, 555-200-010. To order copies of any of these documents, refer to the address on the back of the title page.
CHAPTER 10. REFERENCES AT&T System 75— Installation and Test 555-200-104 Provides the information necessary to perform the tasks of installing and testing the system’s common equipment. Includes a description of the necessary tools and equipment. Information in this document applies to both System 75 and System 75 XE. AT&T System 75—System Maintenance 555-200-105 Provides the information necessary for monitoring, testing, and maintaining the System 75 and System 75 XE.
CHAPTER 10. REFERENCES DEFINITY® Communications System Generic 1 and System 75— Administration and Measurement Reports 555-200-500 Describes the management of the system administration and operation. Includes the backup procedures, monitoring system guidelines for initialization, reconfiguration, performance, and maintaining system security. Includes a description of the tasks that can be performed and the prerequisites for completion.
CHAPTER 10. REFERENCES DEFINITY® Communications System Generic 1 and System 75— Hospitality Operations 555-200-723 Contains the procedures for using the system’s hospitality services. These services include a group of system-based features that support the lodging industry. Hotels and motels use the features to improve their property management and to provide assistance to their employees and clients.
CHAPTER 10. REFERENCES DEFINITY® Communications System Generic 1—Implementation 555-204-654 Provides the procedures and associated forms for collecting system and terminal software information. This information is used to initialize the system using the System Access Terminal. User instruction booklets are also available for all terminals used with the systems.
CHAPTER 11. GLOSSARY CHAPTER 11. GLOSSARY Access Code A 1-, 2-, or 3-digit dial code used to activate or cancel a feature or access an outgoing trunk. The star (*) and pound (#) can be used as the first digit of an access code. Administer To access and change the parameters associated with the services or features of the system. . Answer-Back Code A code dialed to retrieve a parked call. Appearance See Call Appearance. Attendant The operator of the console.
CHAPTER 11. GLOSSARY Call Appearance, Voice Terminal On all multi-appearance voice terminals except the 7401 D, button labeled with an extension number used to place outgoing calls, receive incoming calls, or hold calls. Two lamps next to the button show the status of the call appearance or status of the call. (The 7401 D has two call appearances but does not have call appearance buttons with status lamps.
CHAPTER 11. GLOSSARY Console See Attendant Console. Coverage Answer Group A group of up to eight voice terminals that ring simultaneously when a call is redirected to it by Call Coverage. Any one of the group can answer the call. Coverage Call A call that is automatically redirected from the called party’s extension number to an alternate answering position when certain coverage criteria are met. Coverage Path The order in which calls are redirected to alternate answering positions.
CHAPTER 11. GLOSSARY Enhanced Attendant Console This model has warning and control lamps on 12 of its trunk group select buttons (versus 6 for the basic console). The Enhanced Console may be used with V1, V2, V3, and G1; but in V1, V2, and V3, only the left six trunk group select buttons use the warning and control lamps.
CHAPTER 11. GLOSSARY Link A transmitter-receiver channel or system that connects two locations (for example, the link between the System and the customer-supplied Property Management System). Principal (User) In terms of Call Coverage or Bridging, a person for whom a call was originally intended. Private Network A network used exclusively for handling the telecommunications needs of a particular customer.
CHAPTER 11. GLOSSARY Selector Console An optional device attached to the Attendant Console. The Selector Console gives a visual indication of the status of the extension numbers assigned to the system. Available, in two models; Basic Selector Console and Enhanced Selector Console. The Enhanced Selector Console has 20 Hundreds Group Select buttons, the Basic Selector Console has 8. Split A condition whereby a caller is temporarily separated from a connection with the attendant.
CHAPTER 11. GLOSSARY Uniform Dial Plan (UDP) A feature that allows a unique 4- or 5-digit extension number for each terminal in a Distributed Communications System (DCS) or Main/Satellite/Tributary configuration. Voice Terminal A single-line or multi-appearance voice instrument (telephone). Wide Area Telecommunications Service (WATS) A service that allows calls to a certain area or areas for a flat-rate charge based on expected usage.
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TO ORDER COPIES OF THIS MANUAL Call: AT&T Customer information Center on 1-800-432-6600 In Canada Call 1-800-255-1242 Write: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, IN 46219-1385 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for errors. Changes or corrections to the information in this document may be incorporated into future reissues.
