Server User Manual

Chapter 2 The Agent Data Unit
18 Agent Data Unit Server Programmer’s Guide
<media>.<n>.state The current media contact state.
Normalized contact states are:
Alerting
Active
On-Hold
Wrap-up
Completed
Media Connector
Server
<media>.<n>.state.<state>.
starttime
The time that the media channel state
started.
Media Connector
Server
modifier This field identifies the login id or uuid of
the user who caused the event. It is
inserted into each event that is sent to
reporting packages.
ADU Server
owner The loginid or UUID of the application
that created the ADUID, or that last used
the Transfer/SetTransfer methods.
(historical).
ADU Server
privileges This field defines the agent’s capability to
manipulate agent attributes, such as task
load, for Avaya IC.
Workflow Server &
IC Manager
state The current agent state of the agent.
Normalized agent states are:
Logged-In
Logged-Out
Available
InitAuxWork
AuxWork
Workflow Server &
Blender Server
statedetail This field provides optional information
about the agent’s current state.
Blender Server
transfercount The number of times the ADU was
transferred since it was created.
(historical)
ADU Server
ts. Container names beginning with ts. are
reserved for use by the Avaya Definity
Telephony Server.
Definity Telephony
Server
ts.<n>.loginid The login id of the agent for the Avaya
Definity switch.
Definity Telephony
Server
ts.<n>.phone Agent extension, where
n is the contact
number for the agent on the Avaya
Definity switch.
Definity Telephony
Server
ts.<n>.ptype The Phone type–eas, acd. Definity Telephony
Server
Field Name Description Set By
(Sheet 3 of 4)