Using Avaya E129 SIP Deskphone Release 1.
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Contents Chapter 1: Introduction............................................................................................................ 7 Purpose.................................................................................................................................. 7 Intended audience................................................................................................................... 7 Support.......................................................................................
Contents Chapter 6: Conference calls.................................................................................................. 24 Starting a conference............................................................................................................. 24 Starting a conference by joining two calls................................................................................ 24 Putting a conference on hold.....................................................................................
Contents Checking deskphone dial pad................................................................................................. 42 6 Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.
Chapter 1: Introduction Purpose This document describes how to use Avaya E129 SIP Deskphone features in Avaya Aura® Communication Manager and IP Office environments. Intended audience This document is intended for people who want to learn how to use product features and capabilities. Support Go to the Avaya Support website at http://support.avaya.com for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues.
Introduction Document number Title Use this document to: Audience 16–604369 Administering Avaya E129 SIP Deskphone Administer configurations and settings for Avaya E129 SIP Deskphone. Users and administrators 16–604373 Avaya E129 SIP Deskphone Quick Reference See frequently used tasks. Users and administrators Installing and Maintaining Avaya E129 SIP Deskphone See the installation and upgrade Administrators and procedures for Avaya E129 SIP network engineers Deskphone.
Chapter 2: Getting started Feature description Avaya E129 SIP Deskphone is a SIP-based IP phone that small-to-medium businesses can use for communication.
Getting started Connection ports Figure 1: Connection ports at the back of the deskphone Number Port name Description 1 PC A 10/100–Mbps RJ45 port to connect to a personal computer or a mobile computer 2 LAN A 10/100–Mbps RJ45 port to connect to PoE-supported Ethernet 3 Power A 5–V DC port to connect to the power supply 4 Handset An RJ9 port to connect the handset 5 Headset An EHS-suported RJ9 port to connect to a Plantronics headset Deskphone stand You can either wall mount your deskpho
Deskphone stand Hooks Attaching the stand Procedure 1. Hold the stand with the arrows facing down and towards the side of the LAN and PC ports. 2. Insert the hooks on the side that does not have arrow marks into the upper two slots. 3. On the arrow-marked side, press the hooks and push down into the lower two slots. The stand fits into the back of the deskphone. Detaching the stand Procedure On the arrow-marked side, press the hooks, and pull up from the lower two slots.
Getting started Button layout Number Button name Description 1 Softkeys Display screen-specific commands. 2 Phonebook Displays the contacts list. 3 Transfer Transfers the call to the selected number. 4 Mute Mutes and unmutes the microphone. 5 Speaker Activates and deactivates the speakerphone. 6 Volume Increases and decreases the volume. 7 Call Dials the number that you enter.
Icons Number Button name Description 11 Up, Down, Right, and Left navigation keys Navigates between various menu options. 12 Menu Displays the menu or selects the highlighted option. 13 Message Waiting Indicator Turns red if you get a voice mail. You can use the Left navigation key to perform the back function that takes you one level up the menu options. Icons Icon Name Description Not registered The deskphone is not registered to the SIP server.
Getting started Result The deskphone logs in and displays the idle screen. Logging out of the deskphone About this task The deskphone does not forward calls in the logged out state even if you enabled the call forwarding feature. Instead, you can lock the deskphone. The deskphone continues to forward calls in the locked state. Procedure 1. Press Menu > LogOut. 2. Press the OK softkey when the deskphone prompts for confirmation.
Chapter 3: Outgoing calls Making a call Procedure 1. Perform one of the following actions: • Lift the handset. • Press Speaker. • Press the Headset softkey. 2. Enter the phone number. 3. Press Call. Moving between calls Before you begin You must be on two calls simultaneously. Procedure 1. Press Flash. Your deskphone puts the current call on hold and resumes the other call. 2. To return to the previous call, press Flash again. Making a call using on-hook dialing Procedure 1.
Outgoing calls • Press the Headset softkey. • Press Call. Making a call when on another call About this task Use the following procedure to make another call when you are already on an active call. You can make only two calls simultaneously. Procedure 1. Press Flash. 2. Enter the phone number. 3. Press Call. Making a call using the phone book Before you begin You must have at least one entry in the phone book. Procedure 1.
Making a call using the call history Procedure 1. Press Menu > LDAP Directory > Search. 2. Enter the string or the number that you want to search. 3. Press the OK softkey. The deskphone displays all matching contacts. 4. Scroll and select the required contact. 5. Press the Edit and Dial softkey. 6. Edit the number if required, else press the OK softkey. Making a call using the call history Procedure 1. Press Menu > Call History. 2.
Outgoing calls Making a call using off-hook autodialing Before you begin Ensure that your administrator configured an autodial number for your deskphone. About this task Use the following procedure when you want the deskphone to call a preconfigured autodial number as soon as you lift the handset. You can make a frequently dialed number the autodial number. To call other numbers, use on-hook dialing. Procedure Perform one of the following actions: • Lift the handset. • Press Speaker.
Chapter 4: Incoming calls Answering a call Procedure Perform one of the following actions: • Lift the handset. • Press Speaker. • Press the Headset softkey. • Press the Answer sofkey Rejecting a call Procedure Press the Reject softkey when you get an incoming call. If the administrator configured call redirection, the deskphone redirects the call to the redirection number. Otherwise, the deskphone drops the incoming call.
Incoming calls Making a blind call transfer Before you begin You must answer the call before transferring the call to another deskphone. About this task A blind transfer is when you transfer an active call to another deskphone without announcing the call transfer. The deskphone to which you transfer the call displays your phone number instead of the transferred call phone number. Procedure 1. Press Transfer. 2.
Making an attended call transfer 4. (Optional) You can perform one of the following tasks: • To end the transfer at this stage, press the Split softkey. • To change the transfer mode from attended to blind, press Flash. 5. Tell the contact about the call when the contact answers your call. To cancel the transfer at this stage and continue talking to the second contact, press the Split softkey. The deskphone separates the two calls and puts the first call on hold and the second call in an active state. 6.
Chapter 5: Call Forward Use the Call Forward feature to divert incoming calls to another number. The Avaya E129 SIP Deskphone supports the following Call Forward types: Call Forward type Description Forward All Forwards all incoming calls to another number. Forward Busy Forwards incoming calls to another number if you are on a call. Forward No Answer Forwards incoming calls that you do not answer within a stipulated time to another number. The default time is 20 seconds.
Deactivating Call Forward Deactivating Call Forward About this task Use the following procedure to deactivate Call Forward through the Call Features option. Procedure 1. Press Menu > Call Features. 2. Select the account, and press Menu. 3. Select the required Call Forward type, and press Menu. 4. Press the Disable softkey. Related Links Call Forward on page 22 March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.
Chapter 6: Conference calls Starting a conference About this task Use the following procedure to start a conference. This conference is a local conference that the E129 deskphone manages. If one of the participants puts the call on hold and music-on-hold is configured for that participant, then the other two participants hear the music. The other participants can also converse with each other. Procedure 1. Make the first call. 2. Press Conference. 3. Make the second call. 4.
Putting a conference on hold Putting a conference on hold Before you begin You must have an active conference. Procedure Press the Hold softkey. The deskphone puts the participants on hold. Resuming a conference on hold Before you begin You must have a conference on hold. Procedure Press the ReConf softkey. Splitting a conference About this task Use the following procedure to split a conference into separate calls.
Conference calls Procedure Press the EndCall softkey. The deskphone ends the conference and disconnects the participants. 26 Using Avaya E129 SIP Deskphone March 2015 Comments? infodev@avaya.
Chapter 7: Call-related features Some of the call-related features that you can use are: • Muting a call • Putting a call on hold • Blocking the caller ID • Enabling call waiting for a call Related Links Muting a call on page 27 Unmuting a call on page 27 Putting a call on hold on page 28 Resuming a call on hold on page 28 Muting a call About this task Use the following procedure to mute your deskphone during an active call so that the contacted person cannot hear you.
Call-related features About this task Use the following procedure to unmute your deskphone so that the contacted person can hear you. Procedure Press Mute. Related Links Call-related features on page 27 Putting a call on hold About this task Use the following procedure to put an active call on hold. The deskphone stops displaying the call timer when you put a call on hold. Procedure Press the Hold softkey.
Chapter 8: Call history Viewing the call history Procedure 1. Press Menu > Call History. 2. Select one of the following call types: • Answered Calls • Dialed Calls • Missed Calls • Transferred Calls 3. Press Menu. 4. Select the entry for which you want to view the details, and press Menu. Deleting an entry from the call history Procedure 1. Press Menu > Call History. 2. Select one of the following call types: • Answered Calls • Dialed Calls • Missed Calls • Transferred Calls 3. Press Menu. 4.
Call history Deleting all entries of a specific call type About this task Use the following procedure to delete all entries of a specific call type. The deskphone displays the Delete All Entries option only if you have at least one entry. Procedure 1. Press Menu > Call History. 2. Select one of the following call types: • Answered Calls • Dialed Calls • Missed Calls • Transferred Calls 3. Press Menu. 4. Scroll and select Delete All Entries. 5. Press Menu. 6.
Chapter 9: Voice mail Retrieving a voice mail Before you begin Your administrator must have configured your voice mail user ID. About this task Message Waiting Indicator (MWI) glows red to indicate that you have a voice mail. Procedure 1. Perform one of the following actions: • Press Message. • Dial the number of the voice mail server. 2. Follow the voice prompts to listen to your messages. March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.
Chapter 10: Contacts Avaya E129 SIP Deskphone provides the facility to save contacts locally on the deskphone. You can also assign contacts to groups. You can manage contacts through: • A contact XML file. Only an administrator can manage contacts through the XML file. • The deskphone interface You can save 500 contacts on the deskphone and create 10 groups that include the 3 default groups that the deskphone provides.
Contact field descriptions Procedure 1. Press Phonebook > Local Phonebook > New Entry. 2. Enter contact details. 3. Scroll and select Confirm Add. 4. Press Menu. Related Links Contacts on page 32 Contact field descriptions on page 33 Contact field descriptions Name Description First Name The first name of the contact. You can enter up to 24 characters. Last Name The last name of the contact. You can enter up to 24 characters. Number The phone number of the contact.
Contacts The deskphone displays the contact details. 6. Scroll and press the Confirm Add softkey. Related Links Contacts on page 32 Adding a contact from the call history Procedure 1. Press Menu > Call History. 2. Select one of the following call types: • Answered Calls • Dialed Calls • Missed Calls • Transferred Calls 3. Press Menu. 4. Select the entry that you want to add, and press Menu. 5. Scroll and select Save to Phonebook. The deskphone does not display the full name of the contact. 6.
Searching a contact 5. Press Menu. Related Links Contacts on page 32 Contact field descriptions on page 33 Searching a contact Procedure 1. Press Phonebook > Local Phonebook. 2. Press the Search softkey. 3. Enter the number, the name, or a part of the contact name. 4. Press the OK softkey. The deskphone displays all matching contacts. 5. Scroll and select the required contact. 6. Perform one of the following actions: • To edit the contact details, press • To dial the contact, press Menu. Call.
Contacts Deleting all contacts Procedure 1. Press Phonebook > Local Phonebook. 2. Press the More softkey, and then press the DeleteAll softkey. 3. Press the Delete softkey to confirm the deletion. Related Links Contacts on page 32 Adding a group About this task Use the following procedure if you want to add more groups to the default list on your deskphone. You can create 10 groups on the deskphone that includes the default groups that the deskphone provides. Procedure 1.
Deleting a group 5. Press the OK softkey. Related Links Contacts on page 32 Deleting a group About this task Use the following procedure to delete a group that you created. You cannot delete default groups. Procedure 1. Press Phonebook > Local Group. 2. Select the group that you want to delete, and press 3. Select Delete Group, and press Menu. Menu. Related Links Contacts on page 32 March 2015 Using Avaya E129 SIP Deskphone Comments? infodev@avaya.
Chapter 11: Deskphone customization Some of the features that you can customize for your deskphone are: • Ring tone • Ring tone volume • Display screen contrast • Date and time • Display language Related Links Enabling Do Not Disturb on page 38 Disabling Do Not Disturb on page 39 Setting a ring tone on page 39 Setting the ring tone volume on page 39 Setting the screen contrast on page 40 Setting a display language on page 40 Setting the date and time on page 40 Enabling Do Not Disturb About this task If y
Disabling Do Not Disturb Disabling Do Not Disturb Before you begin Ensure that the Do Not Disturb feature is activated. About this task When you deactivate the Do Not Disturb feature, the deskphone accepts all incoming calls and provides a ringing alert. Procedure Press Menu > Preference > Do Not Disturb > Disable DND. The deskphone does not display the Do Not Disturb icon on the screen.
Deskphone customization Setting the screen contrast Procedure 1. Press Menu > Preference > LCD Contrast. 2. Use the Right or Left navigation keys to select the contrast level. 3. Press the OK softkey. Related Links Deskphone customization on page 38 Setting a display language Procedure 1. Press Menu > Preference > Display Language. 2. Select the required language, and press Menu. Related Links Deskphone customization on page 38 Setting the date and time Procedure 1.
Chapter 12: Deskphone diagnostics The Avaya E129 SIP Deskphone provides the option to check the audio and the dial pad of the deskphone. Related Links Performing audio check on page 41 Checking deskphone keys on page 41 Checking deskphone dial pad on page 42 Performing audio check About this task Use the following procedure to check whether the audio of the deskphone is functional. Procedure 1. Press Menu > Factory Functions > Audio Loopback. 2. Speak to test the deskphone.
Deskphone diagnostics 2. Press the key that you want to check. The deskphone displays the name of the key on the screen. If the name does not match the key that you pressed, it implies that there is some problem with the key. If you pressed Call, the MWI LED turns green. 3. To end the key check, press Menu. Related Links Deskphone diagnostics on page 41 Checking deskphone dial pad About this task Use the following procedure to check whether the deskphone dial pad is functional.
Index A activating Call Forward ................................................................. 22 add contact from call history ................................................34 group ............................................................................ 36 answer call ...........................................................................19 attended transfer ..................................................................20 audio check .......................................................
Index edit ....................................................................................... 34 emergency call .....................................................................18 enable Do Not Disturb .............................................................. 38 stand .................................................................................... 10 starting conference between active calls ............................. 24 support .........................................................
