Installing and Maintaining Avaya E129 SIP Deskphone Release 1.0.
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Contents Chapter 1: Introduction............................................................................................................ 7 Purpose.................................................................................................................................. 7 Intended audience................................................................................................................... 7 Related resources.............................................................................
Contents Preinstallation requirements................................................................................................... 25 DHCP server configuration..................................................................................................... 26 Setting the DHCP server.................................................................................................. 26 DHCP options........................................................................................................
Chapter 1: Introduction Purpose This document provides installation instructions for Avaya E129 SIP Deskphone. The document also describes the initial configuration for the deskphone. Intended audience The primary audience for this document is anyone who is installing and configuring the Avaya E129 SIP deskphone. These people can include implementation engineers, Avaya BusinessPartners, solution providers, and sometimes the customers themselves.
Introduction Support Go to the Avaya Support website at http://support.avaya.com for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise.
Chapter 2: Getting started Feature description Avaya E129 SIP Deskphone is a SIP-based IP phone that small-to-medium businesses can use for communication. Physical specifications • Single-line IP phone. Supports two concurrent calls. • 128x40 dpi monochrome display. Supports three rows that provide caller information, soft-key labels, and status indicators. • Three context-sensitive soft keys. • Supports G.722 wideband audio codec, wideband headsets, and handsets • Full duplex speakerphone.
Getting started Packaged components The deskphone comes with one each of the following parts that you must assemble before you begin the installation: • A handset • A deskphone cord • An Ethernet cable • A deskphone stand Connection ports Figure 1: Connection ports at the back of the deskphone Number Port name Description 1 PC A 10/100–Mbps RJ45 port to connect to a personal computer or a mobile computer 2 LAN A 10/100–Mbps RJ45 port to connect to PoE-supported Ethernet 3 Power A 5–V DC port t
Connection ports Deskphone stand You can either wall mount your deskphone or attach the stand that Avaya provides. The stand includes four hooks that fit into four slots in the rear of the deskphone. Hooks Attaching the stand Procedure 1. Hold the stand with the arrows facing down and towards the side of the LAN and PC ports. 2. Insert the hooks on the side that does not have arrow marks into the upper two slots. 3. On the arrow-marked side, press the hooks and push down into the lower two slots.
Chapter 3: Deskphone installation in the IP Office environment Installation methods To install Avaya E129 SIP Deskphone, you can select any of the following methods: 1. Configuration 1 on page 12 - DHCP server on IP Office: You can enable the DHCP server on IP Office. The DHCP server returns the DHCP option 66 to Avaya E129 SIP Deskphone that provides the firmware and configuration server details to the deskphone. 2.
Configuration 2 checklist No. Task Reference 4. Prepare the IP Office system for SIP telephony. See Prepare the IP Office system for SIP telephony on page 19. 5. Enable DHCP on IP Office server. See Enabling DHCP on the IP Office system on page 21. 6. Connect deskphone to the network. See Connecting deskphone to the network on page 23. 7. Secure deskphone administration control. See Secure deskphone administration control on page 29. Configuration 2 checklist No. Task Reference 1.
Deskphone installation in the IP Office environment No. Task Reference 4. Prepare the IP Office system for SIP telephony. See Prepare the IP Office system for SIP telephony on page 19. 5. Provide power to the deskphone without connecting the deskphone to the network and let the deskphone start. 6. Provide firmware and configuration server details to the deskphone. See Providing firmware and configuration server details to the deskphone on page 23. 7. Connect deskphone to the network.
Preinstallation requirements Preinstallation requirements To install the Avaya E129 SIP Deskphone in an IP Office environment, ensure that you have the following provisions: • IP Office system on page 15 • Telephone power on page 16 • DHCP server on page 16 • File server on page 16 • Avaya IP endpoint licenses on page 16 IP Office requirements The IP Office system must: • Be upgraded to IP Office Release 9.0.3 or later. • Be running in any IP Office mode other than Basic Edition.
Deskphone installation in the IP Office environment Telephone power requirements Each Avaya E129 SIP Deskphone requires a power supply. You can provide the power through: • A PoE (Power over Ethernet) network. • A 5V DC power supply unit that requires each phone to have access to a mains power outlet. DHCP server requirements Avaya recommends using a DHCP server because of the ease that the DHCP server provides for installation and maintenance procedures.
Create deskphone users For IP500 and IP500 V2 systems, each IP500 VCM 32 and IP500 VCM 64 card installed in the system supports 12 Avaya IP endpoints without licenses. Create deskphone users For each deskphone, you must create a user entry and an extension entry in the system configuration. You must create users and extensions prior to connecting the deskphones to the network. Adding and configuring deskphone users Procedure 1. Receive the configuration from the system through IP Office Manager. 2.
Deskphone installation in the IP Office environment Procedure 1. Using IP Office Manager, receive the configuration from the system. 2. Select Extensions. 3. Locate the SIP extension that you created for the user. Otherwise, click Record and select Extension. Create a New 4. Select the Extn tab. 5. In the Base Extension field, enter the base extension. This should match the Extension setting of the SIP user. 6. Set the Force Authorization field to on.
Preparing the IP Office system for SIP telephony 2. Select System. 3. Select the System tab. 4. For IP500 and IP500 v2 systems, the feature key serial number is shown by the Dongle Serial Number field. For Server Edition systems, the feature key serial number is shown by the System Identification field Adding licenses About this task Multiple licenses can be added for a cumulative number of license instances. Procedure 1. Using IP Office Manager, receive the configuration from the telephone system. 2.
Deskphone installation in the IP Office environment About this task IP Office system has two LAN interfaces, LAN1 and LAN2. On IP500 and IP500 V2 systems these match the LAN and WAN ports respectively on the back of the control units. You can use both LAN1 and LAN2 to support SIP telephones. Procedure 1. Receive the configuration from the system through IP Office Manager. 2. Select System. 3. Select the LAN1 or LAN2 tab depending on which of the LAN interfaces you want to use to support SIP extensions.
Enabling DHCP on the IP Office system SIP telephones support field descriptions Name Description SIP Registrar Enable Enables the SIP registrar. You must enable this option. Domain Name The local SIP registrar domain name that SIP devices use to register with IP Office. If this field is blank, the SIP devices use the LAN IP address to register. The default value is blank. Layer 4 Protocol The transport protocol for SIP traffic between the IP Office and SIP extension devices.
Deskphone installation in the IP Office environment 4. Change the DHCP Mode to Server. 5. Click Advanced. The DHCP Pools tab displays the start address and number of IP addresses , the pool size, that the IP Office system will issue. If required, click Edit to adjust these settings. 6. Click OK. 7. If you have made any changes, click OK and save the configuration back to the system. Setting the DHCP option 66 Before you begin You must have the IP address of the IP Office server.
Providing firmware and configuration server details to the deskphone Providing firmware and configuration server details to the deskphone Before you begin You must obtain the IP address of the IP Office server. Procedure 1. Press Menu > Config > Upgrade > Firmware Server. 2. Enter the URL of the IP Office IP address. 3. Press OK. 4. When the deskphone displays a prompt to reboot, press the No softkey . 5. Select Config Server and press Menu. 6. Enter the URL of the IP Office IP address. 7. Press OK.
Deskphone installation in the IP Office environment If the deskphone does not recognize the details, the deskphone displays login failed message and displays the Login screen again. Next steps When installation and testing of the deskphone is complete, you must restrict the configuration options to prevent users from making changes that can affect the deskphone operation.
Chapter 4: Deskphone installation in the Avaya Aura environment Preinstallation checklist No. Task References 1. Check the prerequisites See Prerequisites on page 25 2. Configure the DHCP server See DHCP server configuration on page 26 3. Create the deskphone users See Creating the deskphone users on page 27 4. Connect all the deskphones See Connecting deskphones to the system on page 28 5.
Deskphone installation in the Avaya Aura environment DHCP server configuration DHCP minimizes maintenance for Avaya E129 SIP Deskphone by removing the need to individually assign and maintain IP addresses and other parameters for each deskphone on the network. Depending on administration, the DHCP server provides the following information to the deskphones: • IP address of the deskphone • IP address of the HTTP or HTTPS file server where the firmware and the configuration files reside.
Creating deskphone users Procedure 1. Install the DHCP server software according to the vendor instructions. 2. Configure the range of IP address available to the deskphones. 3. Configure the DHCP options. DHCP options DHCP option Description Option 3 Specifies the gateway or router IP addresses. If using more than one address, the total list can contain up to 127 total ASCII characters. You must separate IP Addresses with commas with no intervening spaces.
Deskphone installation in the Avaya Aura environment 6. Click the Communication Profile tab. 7. Enter details for Communication Address, Session Manager Profile, CM Endpoint Profile, and Messaging Profile. Configure the phone type as 9640SIP or 9641SIP, such that the default template is Default_9640SIP_CM_6_3 or Default_9641SIP_CM_6_3. 8. Press Commit & Continue. Connecting deskphones to the system Procedure 1. Connect the handset and the main case with the deskphone cord. 2.
Chapter 5: Secure deskphone administration control After you installed the deskphone, you must restrict the configuration options to prevent users from making changes that can affect the deskphone operation.
Secure deskphone administration control Parameter Default value Description P1357 0 Specifies the access control for keypad Menu settings. Assign any of the following values: • 0: Unrestricted. Displays all menu options on the deskphone. • 1: Basic settings only. Hides the Config menu option on the deskphone. • 2: Constraint mode. Hides the Config, Factory Functions, and Network Config menu options on the deskphone.
Administration control through the Web GUI 2. On the Login page, enter the deskphone current password for full administration access. The default password is admin for full administration access. 3. Click Maintenance > Web Access. 4. Under the Admin Password label, enter and confirm the new password that the administrator must use. 5. Click Save and Apply.
Secure deskphone administration control Related links Secure deskphone administration control on page 29 January 2016 Installing and Maintaining Avaya E129 SIP Deskphone Comments on this document? infodev@avaya.
Chapter 6: Upgrading the deskphone Automatic upgrade You can choose to automatically upgrade the deskphone by setting the option from the Web GUI. During automatic upgrade: • The deskphone restarts three times. It takes close to 15 minutes for the process to complete. • You must not power down the deskphone, disconnect the deskphone from the network or restart the deskphone from SSA.
Upgrading the deskphone Release 1.1 software distribution packages in zip format also contain a signatures directory containing signature files and a certificate file to be used by the Avaya file server application on the Utility server. Customers using their own (non-Avaya) HTTP server can ignore or delete this directory. Upgrading deskphones Before you begin Ensure that you have the latest version of the firmware on the file server.
Manual upgrade Upgrading a deskphone through the Web GUI Before you begin Ensure that you have the latest version of the firmware on the file server. Procedure 1. Enter the IP address of the deskphone in a browser, and press Enter. The system displays the Login page of the Web GUI. 2. Login to the Web GUI. 3. Click Maintenance > Upgrade and Provisioning. The system displays the Upgrade and Provisioning page. 4. Enter the required details for each field. 5. Click Save. 6.
Upgrading the deskphone Name Description Upgrade via Specifies the firmware upgrade method. The options are: • TFTP • HTTP • HTTPS Firmware Server Path Specifies the server path for the firmware. Config Server Path Specifies the sever path for the configuration file. Firmware File Prefix Specifies the prefix for the firmware file. The deskphone downloads the firmware file only if the prefix matches the one that you specified. Firmware File Postfix Specifies the postfix for the firmware file.
Manual upgrade Name Description • Yes, check for upgrade every x minute(s): The deskphone checks for a new firmware after every x minutes. • Yes, check for upgrade every day: The deskphone checks for a new firmware every day. • Yes, check for upgrade every week: The deskphone checks for a new firmware every week. Enabling the automatic upgrade is a preferred option as the deskphone gets a firmware upgrade without you rebooting the deskphone for an upgrade.
Chapter 7: Troubleshooting You can install a deskphone through the Web GUI if you face issues while providing firmware and configuration server details through the deskphone interface. You can also use the Web GUI to override the settings provided by the IP Office system. Related links Prerequisites on page 38 Installing deskphones through the Web GUI on page 39 Prerequisites To install the deskphone through the Web GUI, obtain the following information.
Installing deskphones through the Web GUI Related links Troubleshooting on page 38 Installing deskphones through the Web GUI Procedure 1. Connect the handset and the main case with the deskphone cord. 2. Connect the LAN port of the deskphone to the RJ45 socket of a hub, a switch, or a router with the Ethernet cable and press the cable in the groove. 3. Attach the deskphone stand to the back of the deskphone. 4.
Index A Adding and configuring deskphone users ............................17 adding licenses .................................................................... 19 adding user extensions ........................................................17 administration control through the configuration file ............ 29 automatic upgrade ............................................................... 33 Avaya Aura installation requirements ...............................................
Index L V legal notices ............................................................................. VCM requirements ...............................................................15 Voice Compression Modules ............................................... 15 O Obtaining deskphone IP address .........................................30 W web GUI upgrading and provisioning .......................................... 35 P packaged components .........................................................
