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Version 1.1 SIP4.4 Feature Matrix Page 1

1100/1200 SIP Deskphones on Avaya Aura®

The purpose of this document is to provide an overview of the capabilities available to 1100/1200 IP

Deskphones that are migrated from Communication Server 1000 to an Avaya Aura® environment.

1.0 INTRODUCTION ................................................................................................................................................. 2

2.0 BASIC PHONE KEY OPERATION ................................................................................................................... 4

3.0 SIP CONTEXT SENSITIVE SOFTKEY FEATURES ...................................................................................... 6

3.1 IDLE PHONE ......................................................................................................................................................... 6

3.2 ACTIVE PHONE .................................................................................................................................................... 6

3.3 VISUAL COMPARISON OF UNISTIM AND SIP PHONE SCREEN .............................................................................. 7

4.0 SIP FEATURE COMPARISON .......................................................................................................................... 8

5.0 DN TYPE ASSIGNMENTS ................................................................................................................................ 13

6.0 CALL FEATURES ON UNISTIM PHONES ................................................................................................... 10

7.0 FEATURE TO FNE/FAC ................................................................................................................................... 13

8.0 FEATURE INTERACTIONS ............................................................................................................................ 16

8.1 CONFERENCE ..................................................................................................................................................... 16

8.2 TRANSFER .......................................................................................................................................................... 16

8.3 HOLD ................................................................................................................................................................. 16

8.4 CALL FORWARD................................................................................................................................................. 16

8.5 GROUP PAGE ...................................................................................................................................................... 17

8.6 INTERCOM .......................................................................................................................................................... 17

8.7 AUTO-ANSWER .................................................................................................................................................. 17

8.8 NON-RINGING EXTENSION ................................................................................................................................. 17

8.9 G.722 CODEC SUPPORT ..................................................................................................................................... 17

9.0 UNSUPPORTED FAC/FNE FEATURES ......................................................................................................... 18

9.1 UNSUPPORTED FNE FEATURES.......................................................................................................................... 18

9.2 UNSUPPORTED FAC FEATURES ......................................................................................................................... 19

Summary of content (19 pages)

PAGE 1
100/1200 SIP Deskphones on Avaya Aura® The purpose of this document is to provide an overview of the capabilities available to 1100/1200 IP Deskphones that are migrated from Communication Server 1000 to an Avaya Aura® environment. 1.0 INTRODUCTION .................................................................................................................................................2 2.0 BASIC PHONE KEY OPERATION .....................................................................................
PAGE 2
1.0 Introduction This document covers the feature functionality of the 1100/1200 Series IP Deskphones running the SIP 4.4 software on Avaya Aura® (6.2 Feature Pack 2 and later), compared to the features available for the same phones using UNIStim on the Communication Server 1000 (CS 1000). The document describes the features local to the phones as well as the Call Server driven features.
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CS1K Feature Name Avaya Aura® Feature Name Access Method Call Forward Disable Call Forwarding Deactivation FNE Call Park FNE Answer Back FNE Call Pickup Call Pickup FNE Charge Account, Forced CDR Account Code FAC Calling Party Privacy Per Call CPN Blocking FNE Conference 3 or 6 Party Ad-hoc Conference FNE Selectable Conferee Disconnect (for last party) Ad-hoc Conference Drop Last Added Party FNE Call Pickup, Directed (DPU) Directed Call Pickup FNE Directed Group Call Pickup FAC
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2.0 Basic Phone Key Operation When the 1100/1200 UNIStim IP Deskphone is reloaded with the SIP application software, some button functionality remains the same and some changes. The following table lists the phones’ fixed keys and compares the fixed key function on the UNIStim phone to its comparable function on the SIP phone.
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The following table shows the difference in where these features are accessed.
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3.0 SIP Context Sensitive Softkey Features 3.1 Idle Phone The idle 1100/1200 SIP Deskphone displays the following pages of softkeys. Page 1 2 (press More… once) 3 (press More… twice) Key 1 Redial/NewCall CallFwd Prefs Key 2 123/abc DND Key 3 Msgs Presnce Key 4 More… More… More… The softkey labels correspond to the following actions/local features.
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3.3 Visual Comparison of UNIStim and SIP Phone Screen The pictures below show an 1120E UNIStim phone screen compared to the 1120E SIP phone screen. 1120E UNIStim Phone – Idle 1120E SIP Phone – Idle 1120E UNIStim Phone – Active Call 1120E SIP Phone – Active Call Version 1.1 SIP4.
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4.0 SIP Feature Comparison The following table compares the features available on the 1100/1200 SIP Deskphone between the Avaya Aura® and CS 1000 systems. It also shows if the same feature is available on the 96x1 SIP phone (behind the Avaya Aura® system only). Note all comparisons are for SIP phone operation (i.e. not UNIStim or H.323).
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Feature 96x1 SIP on Avaya Aura® Certificate-based Authentication Voice Quality Monitoring MADN 3 IPv6 Busy Lamp Field (BLF) Failover: S1/S2 Server4  Failover: SIP Outbound5 1. 2. 3. 4. 5. 1100/1200 SIP connected to CS 1000       1100/1200 SIP connected to Avaya Aura®    1100 phone models only G.722, only 64K supported; Bridged call appearance Phone registers with first server; on failure registers with the next server Phone registers with up to three servers at once Version 1.1 SIP4.
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5.0 Call Features on UNIStim Phones The following table lists the features that are programmable against the UNIStim Deskphone’s context sensitive softkeys and programmable feature buttons.
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DRC DWC EOV EMR ENI FLH FOV GHD GRC GPU DRC DID route control ACD display call waiting calls Enhanced override ACD emergency ACD enable inflow BCS flash key Flash override Group hunt deactivate key Group call Group call pickup HOT ICF LNR MCK MIK MRK MSB MWK NHC NRD NSVC OBV OSN OVB OVR PRK PRS PRY RAG RCK RDL RGA RMK RMWK RNP RPAG SCC SCU SIG SSC SSU THF TRC TRN USR Hot line Internal call forward key Last number redial Message cancellation key Message indication key Message registration key Make set bus
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VCC WUK XMWK Voice call Wake up key Multiple DN message waiting  AUTOANSWER via config file * See Note 11 Not supported ---- Note 1: 1100/1200 IP Deskphones are not supported as ACD agents in an Avaya Aura® environment. Note 2: Another phone’s busy status could be monitored using the presence feature. But currently there is not a way on the 1100/1200 SIP Deskphone to monitor the forward status of the other phone.
PAGE 13
6.0 DN Type Assignments The following table lists the DN types that can be configured on the 1100/1200 UNIStim IP Deskphones. The table lists: - The CS 1000 DN Type mnemonic (as found in the administration overlays) - The CS 1000 DN Type name - The corresponding Avaya Aura® feature name or support status when the 1100/1200 SIP Deskphone is connected to the Avaya Aura® system Key DN Mnemonic MCR MCN SCR SCN PVR PVN ACD Version 1.
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7.0 Feature to FNE/FAC The following table provides a mapping of the supported CS 1000 feature names to the names shown in the FAC and FNE screens on the Avaya Aura® System Manager (SMGR). This mapping helps you find which FAC and FNE to program for a given feature.
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CS1K Feature Name FAC Name FNE Name Enhanced EC500 Activation Off-Pbx Call Enable Enhanced EC500 Deactivation Off-Pbx Call Disable Extended Call Fwd Activate Busy D/A -- Extended Call Fwd Activate All -- Extended Call Fwd Deactivation -- Group Control Restrict Activation -- Group Control Restrict Deactivation -- Hunt Group Busy Activation -- Hunt Group Busy Deactivation -- Malicious Call Trace Activation Malicious Call Trace Malicious Call Trace Deactivation Malicious Call Trace Canc
PAGE 16
8.0 Feature Interactions 8.1 Conference The SIP Deskphone can provide conference locally (set ENABLE_3WAY_CALL YES); Avaya Aura® also provides ad-hoc conference (via FNE). Be aware of the following conference related items:    The Conf and Join softkeys support the phone’s local 3-way conference capability. They do not work with the Avaya Aura® ad-hoc conference capability.
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8.5 Group Page The Avaya Aura® feature Group Page is not supported by the 1100/1200 Series SIP4.4 software. 96x1 SIP phones in the page group will open the speaker audio and broadcast the page but the 1100/1200 IP Deskphones will not. 8.6 Intercom The Avaya Aura® features Automatic Intercom and Dial Intercom are not supported by the 1100/1200 Series SIP4.4 software. There is currently no direct replacement for the CS 1000 Network Intercom and Dial Intercom (HOT/DIG) features. 8.
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9.0 Not Applicable FAC/FNE Features The 1100/1200 SIP Deskphones control Avaya Aura® system features through the dialing of FNE codes and in certain cases where FNE codes don’t exist, through the dialing of FAC codes. FAC and FNE are existing Avaya Aura® system feature control mechanisms documented in the Avaya Aura® Communication Manager Feature Description and Implementation documentation. 9.
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Feature FAC Name FNE Name Extension to Cellular Send All Calls to Coverage Send All Calls Activation Send All Calls Extension to Cellular Resume call reception Send All Calls Deactivation Send All Calls Cancel Extension to Cellular Shared Voice Connection -- Transfer Complete Extension to Cellular Transfer -- Transfer on Hang Up 9.2 Not Applicable FAC Features Similarly, the Avaya Aura® FAC configuration page contains some FAC-only accessed features (i.e.