Enterprise Communications Server User Guide

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
44Front Desk Operations
Controlled Restrictions
The Controlled Restrictions feature allows you to activate different types of
calling restrictions on guest room telephones. The restriction types include the
following:
■ Outward — The guest cannot place calls to the public network.
■ Station-to-Station — Guests cannot place or receive calls between guest
rooms or administrative staff telephones.
■ Termination — The guest cannot receive any calls.
■ Total — The guest cannot place or receive any calls.
■ Toll — The guest cannot place toll calls, but can place free local calls.
The ways to activate controlled restrictions are as follows:
■ When you check in a guest, all controlled restrictions are removed from the
room telephone. When the guest checks out, Outward Restriction is
enabled for the room telephone.
■ When you or a guest sets up a Do Not Disturb request, Termination
Restriction is enabled for the room telephone.
■ Using a feature access code from the attendant console or from a telephone
with console permissions, you can enable any of the controlled restrictions
for a guest room telephone.
■ Using a feature access code from the attendant console or from a telephone
with console permissions, you can enable any of the controlled restrictions
for the telephones in a group of guest rooms. This grouping is based on the
administered Class of Restriction (COR).
■ Using the PMS, you can enable any of the individual controlled restrictions
plus some predefined combinations. These combinations include the
following:
— Outward and station-to-station or toll
— Outward and termination
— Station-to-station or toll and termination.
NOTE:
Since current PMS products do not automatically recognize the Toll
Restriction feature, PMS terminal users must be instructed that Toll
Restriction may be substituted for either Outward or
Station-to-Station Restriction.