Enterprise Communications Server User Guide

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
56Front Desk Operations
Message Waiting Notification
You can notify a guest that a message is waiting by turning on the message
waiting lamp on that guest’s telephone. The guest retrieves the message by calling
the front desk or by calling the voice mail system.
NOTE:
If your switch has a voice mail system, it is recommended that you
leave all guest messages in the voice mailboxes of those guests. This
takes the responsibility away from the front desk personnel and
allows guests to access their messages with one telephone call.
To turn on a guest’s message waiting lamp, do the following:
1. Press the
mw act button.
■ The MW ACT lamp goes on.
■ The following displays:
2. Enter the room number, and press the
# button.
■ The following displays:
■ The console returns to the normal operating mode.
To turn off a guest’s message waiting lamp, do the following:
1. Press the
mw deac button.
■ The MW DEAC lamp goes on.
■ The following displays:
2. Enter the room number, and press the
# button.
■ The following displays:
■ The console returns to the normal operating mode.
MESSAGE NOTIFICATION ON- Ext:
MESSAGE LAMP ON
MESSAGE NOTIFICATION OFF - Ext:
MESSAGE LAMP OFF