IP Office 2030 & 2050 Telephone User Guide 40DHB0002UKAG Issue 7c (17th May 2004)
Table of Contents The 2030 & 2050 Phone ............................................................................................................. 1 Introduction to the 2030 and 2050 Phones................................................................................................. 1 Using the SCROLL Key.............................................................................................................................. 1 On-Hook Dialling, Speaker & Answer Release ............................
Table Of Contents Setting Up a DSS Key .............................................................................................................................. 25 Using DSS Keys ....................................................................................................................................... 25 BLF Status Lamps .................................................................................................................................... 26 DSS Key Label ......................
The 2030 & 2050 Phone Introduction to the 2030 and 2050 Phones The diagram below shows a 2050 phone. • 2050: Phone with handsfree operation, DSS keys and BLF status lamps (see DSS Keys for more information). • 2030: Similar to 2050 but without BLF status lamps. This guide is for 2030 and 2050 telephones when used on an IP Office telephone system. The guide covers most of the features supported by the 2030 and 2050 phones. However, your phone may not be enabled to use all of the features available.
2030 2050 User Guide Tones & Ringing The phone uses various tones and rings to indicate events. A sample of these appears below. You can alter the ringer volume, sound, switch it on/off, etc. For more information see section Ringer Controls. Incoming Calls: • Repeated Single Ring: Internal call. • Repeated Double Ring: External call. • Single Tone: Page call, see Answering a Page Call. Making Calls: • Dial Tone: Dial number. • Broken Dial Tone: Phone on divert or no calls, see Diverting Calls.
The 2030 & 2050 Phone Notes for Notes for INDeX Users This section is for 2030/2050 telephone users who were previously using their telephone on an Avaya INDeX telephone system. The same phones can be connected to an IP Office telephone system using an IP Office Digital Terminals (DT) expansion module or an INDeX Media Gateway. Most of the phone features will operate in the same way. Listed below are those which have some differences. Redial 1.
Making Calls Notes on Making Calls When making calls, the display shows details about call progress. It also shows messages if you cannot make the call. • Call barring The system can bar you from dialling particular numbers or types of number (e.g. national, international). As the call barring settings vary for each site, this guide cannot fully detail their effect. Making Internal Calls During the call, the display shows the call progress.
2030 2050 User Guide Making External Calls The system may apply call barring to some or all external numbers. You can also lock your phone or bar it by wrong passcode entry (see The Phone Passcode). To dial an external call: 1. Dial the external number. There is no need to dial a prefix for an external call unless your System Administrator has specified otherwise. • If the phone displays ACCOUNT then you need to enter an account code before dialling the external number, see section Account Codes. 2.
Speed Dials Using Speed Dials The system can store external numbers as speed dials. • System speed dials: Ask your System Administrator for a list. Note that call barring may still apply. • Personal speed dials: Your phone can also store up to 10 speed dials for your own use (see below). • IP Office Directory Entries: Entries in the IP Office Directory can be displayed and called. See Making Calls from the INDeX Directory.
Account Codes If ENTER ACCOUNT or NO ACCOUNT Appears If ENTER ACCOUNT or NO ACCOUNT appears when making a call, then you must enter an account code to continue. The system checks this against its list of codes before allowing the call. You must also do this before making a call if your phone displays ACCOUNT. To enter an account code at any time during a call, see Adding Voluntary Account Codes. To enter a forced account code: 1. Dial the account code.
Busy or Unanswered Options If Busy or Unanswered If your phone displays NUMBER BUSY when you call another extension, pressing SCROLL reveals a number of options you can use. Note that the busy extension may have settings to forward your call to another extension or to voice mail. The default time before this happens is 15 seconds. • CALLBACK: Arranges a callback that rings your phone when the extension called becomes free or is next used.
Actions During a Call Changing the Call Volume You can change the caller volume during a call. The phone has separate volume levels for both the speaker and the handset. To change the call volume: 1. During a call, press zVOLUME. To change volume without making a call, just lift the handset or press ANSWER RELEASE first. 2. A slider appears. Adjusts this using the z-keys on its left (softer) and right (louder). 3. When finished, press zDONE.
2030 2050 User Guide Create a Conference Call During a call, you can add callers to create a conference of up to 64 calls in total. This option is not supported on all systems. To start or add to a conference: 1. Press HOLD to hold your current call (or conference). 2. Call the new person that you want in the conference. 3. If answered, ask if they wish to join a conference; if "yes" press zCONFER, if "no" press HOLD. 4. If unanswered, press HOLD to retrieve to the first call. To exit the conference: 1.
Answering Calls Answering Normal Calls When calls arrive, the display shows information about the call before you answer. It gives a repeated double flash for external calls or a repeated single flash for internal calls. The ringer also shows the call type by a repeated single or double ring if on (see Switching the Ringer On/Off). To answer the call: 1. Lift the handset or press ANSWER RELEASE.
30 2050 User Guide Answering Other Extensions - Call Pickup Your extension can store a pickup group number. If an extension in your pickup group rings, then the zPICKUP option appears. You can also pickup calls using DSS (see Using DSS Keys) or Soft DSS keys (see Using Soft DSS Keys). To pick up any ringing phone: 1. This option is available via a short code, contact your System Administrator. To pick up calls in your pickup group: 1. Press zPICKUP to show the longest ringing call. 2.
Answering Calls Answering a Call Waiting If your phone has call waiting in use, then when someone else calls you during a call, the display will flip between details of your current call and the waiting caller. Your phone's lamp will also flash and you will hear a call waiting tone every six seconds. To turn call waiting on use the code *15; to turn it off use *16. To answer a call waiting: 1. Either end your current call and press ANSWER RELEASE or press zPARK to hold your current call. 2.
Transfer, Park & Hold Calls Transferring Calls You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension. To transfer a call using hold: 1. Press HOLD to hold your current call. 2. Dial the extension to which you want to transfer the call. • Announced transfer: Wait to be answered. If okay to transfer, press ANSWER RELEASE. If not okay to transfer or unanswered, press HOLD.
2030 2050 User Guide Parking Calls (Park and Ride) You can retrieve parked calls at any other extension on the system. Your phone displays calls you parked by a flashing z-symbol next to the line number. You can park several calls simultaneously. To park an external call: 1. During the call, press zPARK. The parked call is displayed as your extension number followed by a zero, e.g. z2200. If you now parked another call it would display as your extension number followed by a one, e.g. z2201 and so on.
Diverting Calls Setting Divert Numbers You can set separate divert numbers for All (also called Forward Unconditional) and for On Busy/No Answer. Note that divert on no answer does not work if you also have voicemail. For divert all you can also create a set of 'targets'. This then allows you to set the number to which you divert calls by selecting from a list of names. To set a divert number: 1. Press PROGRAM and then DIVERT. 2. Enter your phone's passcode (see The Phone Passcode). 3.
2030 2050 User Guide Switching Divert All On/Off When divert all is on, a z-appears above the DIVERT key. You also hear broken dial tone if you lift the handset or press ANSWER RELEASE but you can still make calls. When on, all your calls go to the Divert All number (if you have no divert all number set, users receive busy instead). If diverting to an internal extension, that extension can call you and transfer calls back. Switching DIVERT on cancels group or no calls.
Diverting Calls Displaying an Absence Message You can select an absence message to display on your phone. The absence message then also displays on suitable display phones that call you even if they are then diverted to another extension or voicemail. To select an absence message: 1. Press PROGRAM and then zABSENT. 2. Enter the phone's passcode (see The Phone Passcode). 3. Press zCHANGE to select a message (or zCLEAR to cancel an existing message). For just personal text, select CUSTOM. Then press zDONE.
2030 2050 User Guide Remote Forwarding Forward allows you to remotely set your phone to divert. To set a forward: 1. Press PROGRAM and then zFORWARD. 2. The display shows FORWARD FROM ?. Enter the phone from which to forward calls and press zDONE. 3. Enter that phone's passcode (see The Phone Passcode). 4. The display shows FORWARD TO ? and the phone's current Divert All number (if set). 5. To change the forward, press zCANCEL and enter the new number for diverting all calls. 6.
DSS Keys Setting Up a DSS Key The 2030 and 2050 phones have eight DSS keys along their right-hand edge. Each of these keys can store an extension number (or group number for paging). They then allow you to dial those numbers in a single key press. You can also use DSS keys to dial your personal speed dial numbers (see Using Speed Dials). To set a DSS/BLF key directory number: 1. Press PROGRAM and then the DSS key to use. 2. Enter the phone's passcode (see The Phone Passcode). 3.
2030 2050 User Guide BLF Status Lamps The DSS keys on the 2050 incorporate dual-colour BLF lamps. These show the status of the number stored under the DSS key. • • Red BLF Lamp Signals: Calls to/from other extensions. • Fast Flash: Extension ringing. • Solid: Extension or line busy. Green BLF Lamp Signals: • Fast Flash: Calls to a group. DSS Key Label Next to the DSS keys is a label. You can remove the label cover to write on the card below.
Manager-Secretary Working Using Soft DSS Keys The system supports a range of functions for users who work together, i.e. regularly call and transfer calls between each other. This is called "Manager-Secretary working". Soft DSS displays the name of another extension. The adjacent display key allows you to make calls to that extension plus other features. The display key's z-symbol acts as a busy lamp to show the extension's status. Soft DSS has two modes. In half-line mode you can set 4 Soft DSS keys.
Manager-Secretary Setup Planning Soft DSS Keys When setting up Soft DSS keys you must decide: • How many Soft DSS keys do you want? Half-line mode supports up to 4 keys. Full-line mode supports up to 2 keys but shows more information. • What Soft DSS key features do you want to have? You can use half-line mode to make calls only. You can use full-line mode to make calls, send alerts, etc.
2030 2050 User Guide Changing the Soft DSS Display Mode The display mode sets how many Soft DSS keys you can have; 4 in half-line mode or 2 in full-line mode. Note that if you change mode from half-line to full-line, you lose the last two extensions entered. To set the Soft DSS key display mode: 1. Press PROGRAM and SCROLL. Press zSOFT DSS. 2. Enter the phone's passcode (see The Phone Passcode). 3. Press zMODE. The display shows the current mode. 4. To change mode, press zCHANGE. 5. Press zDONE.
Manager-Secretary Setup Changing the Soft DSS Usage When using Soft DSS Keys to make a call, the usage setting of the two phones determines the type of call that occurs. The phone's usage setting affects all of its Soft DSS keys. The system treats extensions with no Soft DSS Keys as set to NORMAL CALL.
Ringer Controls Changing the Ringer Volume While altering the volume, the phone rings. To change the ringer volume: 1. Press PROGRAM and then zRINGER. 2. Enter the phone's passcode (see The Phone Passcode). 3. Press zVOLUME. The display shows a slider. Adjust this using the z-keys on its left (softer) or right (louder). 4. Press zDONE and then press PROGRAM twice to finish. Changing the Ringer Sound The ringer sound contains three tones.
2030 2050 User Guide Setting a Ringer Step If a call rings unanswered, the phone can increase the volume on each ring until it reaches its maximum. You can select several sizes of increase step. To set the ringer volume step size: 1. Press PROGRAM and then zRINGER. 2. Enter the phone's passcode (see The Phone Passcode). 3. Press zSCROLL and then press zSTEPS. The display shows the current setting; LARGE STEP, SMALL STEP or NO STEP (no increase). 4. To select another step size, press zCHANGE. 5.
Other Features Group Your phone can be included in a group of phones. When 'in group', you receive calls made to the group number. The group's type sets the order in which members ring. The types are: • Group All free members of the group ring at the same time • Hunt Calls go to the first free member of the group starting from the first member. • Rotary Calls go to the next free member of the group in sequence from the previous member rung. • Idle New calls go to the member who has been free longest.
Phone Settings The Phone Passcode If the phone displays ENTER PASSCODE, it expects you to dial its four-digit passcode. The default passcode is 0000. Wrong passcode entry can result in the phone becoming barred. Barred phones cannot access features requiring passcode entry. They can still make internal and emergency calls. To enter the phone's passcode: 1. Dial the 4-digit passcode. If you make a mistake, press zCANCEL and restart entry. 2. If you enter the wrong number, the phone displays REENTER.
2030 2050 User Guide Language Controls The system allows you to select which language to use for the phone's display. To change the phone's display language: 1. Press PROGRAM and then SCROLL twice. 2. Press zLANGUAGE. 3. Press zCHANGE to select the language required or your system's DEFAULT language. 4. Then press zDONE and then press PROGRAM to finish. Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list.
Voicemail Voicemail & Visual Voice The 2050 and 2030 telephones display a zVOICE option if your system has an IP Office voicemail installed • Voicemail Pro or Voicemail Lite: IP Office supports two voicemail systems. If, when you press zVOICE, you see zLISTEN and zMESSAGE only, you are on Voicemail Lite. • Note: The zVOICE option is not displayed when off-hook. To use zVOICE, press, zVOICE and select the required option before picking up the handset.
2030 2050 User Guide Leaving a Message You can use voicemail to leave a message directly in a mailbox. 1. Press zVOICE and then zMESSAGE. 2. Dial the extension or group required and press zMESSAGE again. • Voicemail Lite: You should hear ringing and then the greeting message of the extension or groups mailbox. When you hear the tone, start speaking and then either replace your handset or press ANSWER RELEASE. • Voicemail Pro: To start recording your message press zRECORD and when finished press zSTOP.
Voicemail Changing Your Mailbox PIN Code When accessing voicemail from your own extension you do not normally need to enter your mailbox code. (Your System Administrator can arrange it if required, for example, if your extension is in a public area.) If your System Administrator has setup methods for you to access your mailbox from other locations then you may need to enter your access code to access your mailbox. Voicemail Lite: 1. Press zVOICE and then zLISTEN. 2.
2030 2050 User Guide Voicemail Controls As well as displayed controls, you can use a number of control available to all IP Office voicemail users. These are: • To switch voicemail on, dial *18. To switch it off, dial *19. • To switch voicemail ringback on, dial *48. To switch it off, dial *49. Voicemail ringback calls your extension after you use it if you have any new messages. • To access your mailbox from your extension, dial *17.
Index 4 4-digit passcode 39 A A/A 33 Abbreviated dialling 7 Absence Message Displaying 25 Absence Message 25 ABSENT 25 ACCOUNT 6, 9 Account code 6, 9 Account code during 9 Account codes Forced 9 Voluntary 9 Account codes 9 Add Voluntary Account Codes 9 Add 9, 14, 23, 25, 39, 40, 41, 42 Adding Voluntary Account Codes 9 ALERT 43 All numbers 23 All 1, 6, 14, 23, 24, 31, 33, 37, 39, 40, 44 And/or 35 Answer ANSWER RELEASE 27 CALL WAITING 17 Message 15 Messages 15 Normal calls 15 Page 15 Page Call 15 Answer 1, 3
2030 2050 User Guide Dial *14*N 25 Dial ahead 19, 20 Dial ahead during call 20 Dial ahead during 20 Dial Name 6 Dial Name Mode 6 DIALLED 5 Dialled call 31 Dialling 527 6 Dialling 1, 5, 6, 31 Dialling Ahead 20 Direct 31, 33, 44 Direct / Direct 33 Direct / Page 33 Direct / Standard 33 Direct Call 31 Directory 5, 6, 7, 27, 39 Display Absence Message 25 Call History 17 Language 40 Name 39 Number 39 Press CYCLE 6 Press NEXT 23 Press SCROLL 1 Soft DSS 29 Soft DSS mode 32 Software release 13 Display 1, 3, 5, 6, 7,
Index Leave message 11 Leaving Message 5, 11, 42 Leaving 5, 11, 42 Leaving a Message 11, 42 Letter keys 6 List System Administrator 7 List 3, 7, 9, 15, 23, 24, 40 Listen Messages 41 Listen 41, 42, 44 Listening to Messages 41 LOG ON 3 Log on/off 37 M Make Calls 2, 6, 29 DSS Keys 33 External Calls 6 Internal Calls 5 Page Call 3, 5, 27 Make 2, 3, 5, 6, 9, 11, 13, 19, 20, 24, 27, 29, 31, 33, 39 Make call Internal 5 Soft DSS 29 Make call 5, 29 Make/receive want 31 Make/receive 31 Making a Page Call 3, 5, 27 Mak
2030 2050 User Guide TIMEOUT 36 VOLUME 35 RINGER 2, 35, 36 Ringer Controls 2 Ringer On/Off Switching 35 Ringer On/Off 35 Ringer Sound Changing 35 Ringer Sound 35 Ringer Step Setting 36 Ringer Step 36 Ringer Timeout Setting 36 Ringer Timeout 11, 19, 36, 37 Ringer Volume Changing 35 Ringer Volume 2, 35, 36 Ringing 2 S Scroll move 17 pressing 11 Scroll 1, 5, 11, 16, 17, 20, 23, 31, 32, 33, 39, 40, 41, 43 SCROLL Key press 1 Using 1 SCROLL Key 1 Send email 44 Send Supervisor Message 3 Set Divert 3 Divert All 29
Index Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.
