Avaya Integrated Management Release 3.
Copyright 2005, Avaya Inc. All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty.
• Mains Frequency Magnetic Field IEC 61000-4-8 • Voltage Dips and Variations IEC 61000-4-11 Power Line Emissions, IEC 61000-3-2: Electromagnetic compatibility (EMC) - Part 3-2: Limits - Limits for harmonic current emissions. Power Line Emissions, IEC 61000-3-3: Electromagnetic compatibility (EMC) - Part 3-3: Limits - Limitation of voltage changes, voltage fluctuations and flicker in public low-voltage supply systems.
state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. This equipment, if it uses a telephone receiver, is hearing aid compatible. Canadian Department of Communications (DOC) Interference Information This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Additional Resources . . . . . . . . . . . . . . . . .
Contents Initialize Voice Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Change Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 IMD Tasks . . . . . . . . . . . . . . . . . Change the Administrative Password Add a Voice System . . . . . . . . . . Add a Messaging System . . . . . . . Add a User . . . . . . . . . . . . . . . . . . . . 26 26 27 28 30 Glossary and Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . 31 Index 33 . .
Preface Purpose This book explains how to configure Avaya MultiSite Administration (MultiSite Administration) and how to troubleshoot it. Prerequisites Installing and setting up MultiSite Administration requires familiarity with network administration, knowledge of the Red Hat implementation of the Linux operating system, and proficiency with Linux administration. This knowledge is not taught in this book but is essential for a successful installation.
Preface Additional Resources You may find the following additional resources helpful. For help using MultiSite Administration, access the MultiSite Administration online help. It explains how to perform basic administration tasks. To access the online help, start the MultiSite Administration client and choose Help>Help Topics. For help with complex administration tasks, see the Administrator’s Guide for Avaya Communication Manager Software, which explains system features and interactions in detail.
How to Access Books on the Web How to Access Books on the Web To view or download the latest version of the Avaya Integrated Management documentation: 1. Access http://www.avaya.com/support. 2. In the left column, click System and Network Management. 3. Scroll to Integrated Management, locate the product name, and click the link corresponding to the software release to display a list of available books for that product.
Preface 10 Avaya MultiSite Administration Configuration
Chapter 1: Resources and Notices Avaya provides our customers with a variety of planning, consulting, and technical services. The sections below briefly describe the resources and services that are available. Client executives are your primary contact to obtain information and explore options to meet your specific business needs. Getting Help with the Installation If you are located within the United States and you want help installing or setting up MultiSite Administration, call your Avaya representative.
Resources and Notices The CSI Group consists of the following two teams: ● Converged Solutions Implementation Engineering The Converged Solutions Implementation Engineering (CSIE) team implements multi-site media gateway (G350/G650/G700) deployment projects for both voice and data design.
Avaya Network Management Software Systems Support Group (NMSSS) Avaya Network Management Software Systems Support Group (NMSSS) The Avaya Network Management Software Systems Support Group (NMSSS) in Tampa Bay, Florida answers customer calls about products in Avaya Integrated Management. NMSSS will either answer your questions directly or connect you with an associate who can answer questions about the products.
Resources and Notices Avaya Contact Information Table 1 and Table 2 provide contact information that you may use if you need assistance during the process of installing and setting up Avaya Integrated Management. To access the links in Table 2, you must be able to access the Avaya intranet. Table 1: Customer-Accessible Resources Resource Contact Information Avaya Support Center http://www.avaya.
Third-Party Resources Third-Party Resources The table below lists contact information for third-party vendors. Table 3: Vendor web sites Vendor Web Sites Microsoft Main site: http://www.microsoft.com Red Hat Linux Main site: http://www.redhat.com System Security Notices Customers are solely responsible for the security of their system, network, and access to hardware and software. The sections below define the precautions that all customers should take to maintain the security of their systems.
Resources and Notices Toll Fraud Security Although MultiSite Administration is generally not at risk for toll fraud, customers are solely responsible for the security of their entire telecommunications system. Toll Fraud is the unauthorized use of a company’s telecommunications system by unauthorized parties. Unauthorized parties are persons other than the company’s employees, agents, subcontractors, or persons working on behalf of the company.
Chapter 2: Overview MultiSite Administration is a client-server based application that enables you to administer Avaya media servers running Communication Manager software.
Overview Configuration Checklist Follow these steps: 1. Set up MultiSite Administration. See Setting Up MultiSite Administration on page 19. 2. Test the Installation. Test that a MultiSite Administration client can connect to each voice system. Test that clients can (or cannot) access the parts of MultiSite Administration that you specified when setting user permissions.
Chapter 3: Setting Up MultiSite Administration To set up MultiSite Administration, you will complete the following basic activities, which are described in this chapter: 1. Start MultiSite Administration on page 20. 2. Set Up the MultiSite Administration Server on page 20. 3. Assign Messaging Systems on page 21. 4. Create Custom Privilege Profiles on page 22 5. Assign Users to Systems on page 23. 6. Start the Queue on page 24. 7. Initialize Voice Systems on page 25. 8.
Setting Up MultiSite Administration Start MultiSite Administration To start MultiSite Administration: 1. Using Microsoft Internet Explorer, go to the Launch Products page, and click Avaya MultiSite Administration. The Login dialog box appears. 2. Enter your login ID and your password. Note: Note: The first time you start MultiSite Administration, enter the administrative login ID admin and the default password. 3. Click Login.
Assign Messaging Systems 6. Specify whether you want to initialize voice systems manually or automatically. If you want MultiSite Administration to perform an initialization automatically as soon as it receives notification from the Integrated Management database (IMD) of new data for a voice system, select the Automatic Initialization option button. If you want to initialize the voice system manually, select the Manual Initialization option button.
Setting Up MultiSite Administration Create Custom Privilege Profiles This procedure describes how to create custom privilege profile that you can assign to users. With a custom privileges profile, you can restrict users from accessing certain objects within the MultiSite Administration System Manager. For each object in the System Manager, you can select whether the user has no access, read-only access, change access, or full access. To create a custom privileges profile, complete the following steps: 1.
Assign Users to Systems Assign Users to Systems This procedure describes how to assign users to voice systems that are registered in MultiSite Administration. Note: Note: Before you can assign a user to a voice system, you must first add that user for MultiSite Administration in IMD. See Add a User on page 30. Once you add MultiSite Administration users to IMD, you must then assign those users to the voice systems you want them to access.
Setting Up MultiSite Administration 2. From the drop-down list box, select the type of System Manager privileges you want this user to have on the selected voice system(s). If you select Full Privileges, this user will have full permission for all the System Manager objects. If you select a custom privileges profile, this user will have the permissions you specified in that custom privileges profile.
Initialize Voice Systems Initialize Voice Systems You must initialize each voice system that you want to use with MultiSite Administration before you use MultiSite Administration to access or make changes to that system. Note: Note: The voice system may be in the process of being initialized if the voice system was just added to IMD and set to “Active.” You can check the initialization status by clicking the MSA Manager tab and selecting System Status from the View menu.
Setting Up MultiSite Administration IMD Tasks You must use IMD to perform the following tasks: ● Change the password for the MultiSite Administration logins ● Add a voice system ● Add a messaging system ● Add a user to MultiSite Administration Change the Administrative Password So that anyone reading this manual cannot log in to your copy of MultiSite Administration as an administrator, it is highly advisable to change the administrative password very shortly after logging into MultiSite Administra
IMD Tasks Add a Voice System If you want to add a voice system, you must log into Integrated Management Database (IMD) and perform the following steps: 1. In the Integrated Management Database Administrator window, click Elements in the navigation panel. The Elements page appears. 2. Click New Element. The Add Element page appears. 3. In the Element Name box, enter the name of the element. 4. From the Element Type box, select Voice System. 5. In the Functional Location box, enter the location. 6.
Setting Up MultiSite Administration Note: Note: If you do not enter the RSA SSH key, the key will not be validated, but SSH will be used for encryption only. 18. In the Telnet/SSH Port box, enter the SAT port number. 19. If the system uses ASG: a. In the ASG Key box, enter the ASG key. b. In the Re-enter ASG Key box, re-enter the ASG key. 20. In the Total Channels box, enter the total number of channels. 21. In the Dedicated Channels box, enter the number of dedicated channels. 22.
IMD Tasks 11. From the MSA box, select the MSA system you want to use. 12. In the Login box, enter the login for the messaging system. 13. In the Password box, enter the password for the messaging system login. 14. In the Re-enter Password box, re-enter the password for the messaging system login. 15. In the IP Address box, enter the IP address of the messaging system. 16. If the system uses SSH authentication: a. Select the Use SSH check box. b. In the SSH Key box, enter the RSA SSH key.
Setting Up MultiSite Administration Add a User To add a user for MultiSite Administration, you must log into Integrated Management Database (IMD) and perform the following steps: 1. In the Integrated Management Database Administrator window, click Users in the navigation panel. The Users page appears. 2. Click New User. The Add User page appears. 3. In the Login box, enter the login for the user. 4. In the User Name box, enter the name of the user. 5.
Glossary and Abbreviations A ATAC See Avaya Technology and Consulting (ATAC) on page 11. C Communication Manager software The call processing software that runs on Avaya media servers (such as Avaya S8500 Media Server). Formerly known as MultiVantage software and DEFINITY software. M media server Any of the products that run Communication Manager software. Formerly known as DEFINITY system, DEFINITY ECS, switch, PBX, MultiVantage Solution, or voice system.
TSO 32 MultiSite Administration Configuration
Index Index C R configuration getting help . . . . . . . . . . . . . . . . . . . .11 contact information third party . . . . . . . . . . . . . . . . . . . 15 contact information for Avaya . . . . . . . . . . . . 14 help with configuration . . . . . . . . . . . . . . . .11 Red Hat web site . . . . . . . . . . . . . . . . . . resources Avaya Communications, Solutions, and Integration (CSI) Group of Software Services . . . . . . . . Avaya Network Management Software Systems Support Group (NMSSS) . . . .
Index 34 Avaya MultiSite Administration Configuration
