Avaya Integrated Management Release 3.
© 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full legal page information, please see the complete document, Avaya Legal Page for Software Documentation, Document number 03-600758.
Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Support Resources . . . . . . . . . . . . . . . . . .
Contents Starting Avaya Site Administration . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Starting Voice Announcement Manager . . . . . . . . . . . . . . . . . . . . . . . 31 Uninstalling the Administration Tools . . . . . . . . . . . . . . . . . . . . . . . . 31 Uninstalling OpenSSH SCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Chapter 5: Network Provisioning Installation . . . . . . . . . . . . . . . 33 Overview of Provisioning and Installation Manager. . . . . . .
Contents Chapter 7: Avaya Mailbox Manager . . . . . . . . . . . . . . . . . . . . 63 About Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Launching Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Licensing Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Appendix A: Legal Information . . . . . . . . . . . . . . . . . . . . . . . 65 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Avaya Integrated Management Enterprise Network Management Installation and Upgrade
Chapter 1: Introduction Purpose The purpose of this book is to provide the following information: ● Hardware and software requirements for Microsoft® Windows® servers and Windows client PCs. ● Pre-installation tasks that must be completed prior to installation. ● Procedures to install the products in the Avaya Integrated Management, Enterprise Network Management offer.
Introduction Conventions Used in This Book The following typographical conventions are used: ● Bold type is used to indicate information that you type, buttons in a window, and the Enter key on the keyboard. It is also used for emphasis. ● Courier font is used for any information that the computer screen displays. ● Arrows indicate options that you select from cascading menus; for example, “Select File > Open” means choose the “Open” option from the “File” menu.
Support Resources The CSI Group consists of the following two teams: ● Converged Solutions Implementation Engineering The Converged Solutions Implementation Engineering (CSIE) team implements multi-site media gateway (G350/G650/G700) deployment projects for both voice and data design.
Introduction Customized Management Solutions for Avaya Integrated Management The Integrated Management Product Team understands customer’s needs and is focused on customer satisfaction. See Table 1: Customer-Accessible Resources on page 11 for contact information.
Support Resources Avaya Contact Information Table 1 and Table 2 provide contact information that you may use if you need assistance during the process of installing and setting up Avaya Integrated Management. To access the links in Table 2, you must be able to access the Avaya intranet. Table 1: Customer-Accessible Resources Resource Contact Information Avaya Support Center http://www.avaya.
Introduction Product Documentation The latest version of Avaya Integrated Management product documentation, including this book, is available from the Avaya Support Web Site. To view or download these books from the Web, you must have access to the Internet, an Internet browser, and Adobe Acrobat Reader, version 5.0 or later. Adobe Acrobat Reader is provided on the Enterprise Network Management CDs and is also available from http://www.adobe.com.
Chapter 2: Overview Enterprise Network Management Enterprise Network Management is a Windows solution for Avaya Integrated Management. It is designed for small-to-medium size networks that run Windows platforms. It provides a complete converged solution that helps you manage your network through a common web-based user interface. The VoIP SystemView provides the ability to see your whole voice system structure and hierarchy.
Overview Windows Server Requirements Table 3 provides the minimum requirements for the Windows server. Table 3: Windows Server Requirements Component Required Comments Operating System Microsoft Windows 2003 Standard Edition server, Microsoft Windows 2003 Enterprise Edition server, or Microsoft Windows 2000 server; VoIP Monitoring Manager can also be installed on Windows XP Professional Only English operating systems are supported. Processor 2.
Windows Server Requirements Table 3: Windows Server Requirements (continued) Component Required Comments Extra Software Anti-virus software pcAnywhere Required for Avaya support. pcAnywhere is required for remote access by Avaya Services. Web Browser Internet Explorer 6.0 Required for access to the Integrated Management Launch Page and web-based clients. Integration with HP OpenView Network Node Manager HP OpenView 7.0.1 or HP OpenView 7.
Overview Windows Client PC Requirements Table 4 provides the requirements for the Windows client PC. Table 4: Windows Client PC Requirements Component Required Operating system Microsoft Windows 2000, Windows XP Professional, or Windows 2003 Processor 600 MHz Pentium® Hard Drive 1 GB Memory 256 MB RAM Monitor SVGA 1024 X 768 display Network Connectivity TCP/IP 10/100 Network Card Modem 56K Modem CD-ROM Drive Web Browser Comments Required to install all of the client components.
Pre-Installation Tasks Pre-Installation Tasks Before installing Avaya Integrated Management products, you must complete the following pre-installation tasks. 1. Check the minimum hardware and software requirements for the following: ● Windows server (see Windows Server Requirements on page 14). ● Windows client PC (see Windows Client PC Requirements on page 16). 2.
Overview 6.
Chapter 3: Network Management Installation Network Management CD The Network Management CD contains products that you install onto the Windows server. See Windows Server Requirements on page 14 for the minimum server requirements. Before installing this CD, see Pre-Installation Tasks on page 17.
Network Management Installation Avaya SMON Manager License Key The Enterprise Network Management offer provides a 90-day trial version of Avaya SMON Manager. Customers have the option of purchasing the SMON Manager license key. This key is required to fully activate the SMON Manager beyond the 90-day trial period. The license key is available as an add-on option.
Installing the Software Note: Note: Install Acrobat Reader if it is not already installed on the computer. 4. Click Install Network Management. The Welcome dialog box appears. 5. Click the Next button. The License Agreement dialog box appears. 6. Read the license agreement. If you accept the license agreement, click the I accept the terms of the license agreement option button, and then click the Next button.
Network Management Installation 10. Enter the Network Domain, Server Name, and Administrator’s E-mail Address. By default, Apache HTTP server programs and short cuts will be installed for all users. You can specify to install Apache HTTP server programs and short cuts for the current user only. Note: Note: The Network Domain, Server Name, and Administrator’s E-mail fields must be completed.
Installing the Software 19. Enter the SNMPv3 privacy password, enter it again to confirm, and then click the Next button. The SCP User Management dialog box appears. 20. From the left side of the SCP User Management dialog box, select the appropriate users you want to add to the SCP Server, and click the right arrow button. 21. Click the Next button. The Start Copying Files dialog box appears. 22. Review the setup summary, and then click the Next button.
Network Management Installation 25. In the Configure Global SNMP Parameters dialog box, perform the following steps: a. Click the New button to add one or more sets of SNMP Parameters. b. Perform one of the following steps: ● If the SNMP parameters are for an existing user, click the Existing SNMPv3 User option button, and then select the user from the Select User menu. ● If the SNMP parameters are for a new user, click the New SNMPv3 User option button, and then perform the following steps: 1.
Uninstalling the Software 28. Remove the CD from the CD-ROM drive. 29. Click the Yes, I want to restart my computer now option button, and then click the Finish button. The computer will reboot and the network discovery will automatically begin when the computer restarts. If you performed the Network Management Configuration tasks during the installation, you can access the products by selecting Start > Programs > Avaya > Network Management.
Network Management Installation Changing an Application Link on the Avaya Integrated Management Launch Page A server configuration tool is available that allows you to change an application link on the Avaya Integrated Management Launch Page after an application has been installed. To do this, follow these steps: 1. Select Start > Programs > Avaya > Configure Integrated Management. The Configure Utility dialog box appears. 2.
Chapter 4: Administration Tools Installation Administration Tools CD The Administration Tools CD contains products that you install directly onto the Windows client PCs. See Windows Client PC Requirements on page 16 for the minimum PC requirements. Before installing this CD, also see Pre-Installation Tasks on page 17.
Administration Tools Installation ● OpenSSH SCP Server In Integrated Management Release 3.1, Avaya Voice Announcement Manager enables you to use an SCP server for secure file transfer to G250 and G350 media gateways. These media gateways have an SCP client. You can either use an existing SCP server or install OpenSSH SCP Server from the Administration Tools CD.
Installing the Administration Tools 6. Perform one of the following steps: ● To install the applications in the default folder, click the Next button. ● To change the folder where the applications will be installed, click the Change button, specify the folder you want to use, and then click the Next button. The Select Features dialog box appears. This dialog box displays the applications and components you can install. 7.
Administration Tools Installation Installing OpenSSH SCP Server This section describes how to install OpenSSH SCP Server and configure any Windows user on the PC as a user for the SCP server. See OpenSSH SCP Server on page 28 for more information. You do not need to install OpenSSH SCP Server if you already have an SCP server installed and administered. 1. From the Avaya Integrated Management Administration Tools 3.1 main menu, click Install OpenSSH SCP Server. The Welcome dialog box appears.
Starting Avaya Site Administration Starting Avaya Site Administration To start Avaya Site Administration, perform one of the following steps: ● Double-click the Avaya Site Administration shortcut on the desktop. ● Select Start > All Programs > Avaya > Site Administration. The Avaya Site Administration window appears. See the online help for information on how to use Avaya Site Administration.
Administration Tools Installation 7. Close the Add or Remove Programs window. 8. Close the Control Panel Window. Uninstalling OpenSSH SCP Server This section describes how to uninstall OpenSSH SCP Server. 1. Select Start > All Programs > OpenSSH for Windows > Remove OpenSSH for Windows. The Uninstall Wizard appears. 2. Click the Next button. The Uninstall OpenSSH for Windows dialog box appears. 3. Click the Uninstall button. The Completing the OpenSSH for Windows Uninstall Wizard dialog box appears. 4.
Chapter 5: Network Provisioning Installation Overview of Provisioning and Installation Manager Provisioning and Installation Manager provides the capability to remotely configure Avaya media gateways on a network-wide basis. It provides integrated network system views that ease centralized configuration tasks, especially provisioning and installing large numbers of gateways simultaneously. Provisioning and Installation Manager enables you to: ● Create templates and device profiles to use later.
Network Provisioning Installation Pre-Installation Tasks Before installing Provisioning and Installation Manager, you must complete the following pre-installation tasks. 1. Check the minimum hardware and software requirements for the following: ● Windows server (see Windows Server Requirements on page 14). ● Windows client PC (see Windows Client PC Requirements on page 16). 2.
Network Provisioning CD Ensuring Browser Settings Allow Active Scripting If you are installing Provisioning and Installation Manager on a Windows 2003 server, be sure the server’s browser security settings are set to allow active scripting. Active scripting must be enabled in order for all components in the Provisioning and Installation Manager graphical user interface (GUI) to appear when you launch the application. To ensure browser settings are set to allow active scripting, follow these steps: 1.
Network Provisioning Installation 4. Insert the Avaya Integrated Management 3.1, Network Provisioning CD into the CD-ROM drive. The Avaya Provisioning and Installation Manager 3.1 window appears. It provides the main menu. Note: Note: Install Acrobat Reader if it is not already installed on the computer. 5. Click Install PIM 3.1. The Welcome dialog box appears. 6. Click the Next button. The License dialog box appears. 7. Read the license agreement.
Uninstalling the Software 3. Click on Avaya Provisioning and Installation Manager 3.1. 4. Click the Remove button. The Repair or Remove the Program dialog box appears. 5. Click the Remove option button, and then click the Next button. A dialog box appears prompting you to confirm that you want to remove the application. 6. Click the Yes button. The Maintenance Complete dialog box appears. 7. Click the Yes, I want to restart my computer now option button, and then click the Finish button.
Network Provisioning Installation 38 Avaya Integrated Management Enterprise Network Management Installation and Upgrade
Chapter 6: VoIP Monitoring Manager Installation What is Avaya VoIP Monitoring Manager? Avaya Voice Over IP (VoIP) Monitoring Manager is a VoIP Quality of Service (QoS) monitoring tool. It enables you to monitor and review the quality of a call on an Avaya VoIP Network. Avaya VoIP Monitoring Manager allows you to view QoS data (such as jitter, round trip time (RTT), and packet loss) experienced at the endpoints and during a session. This data displays in real-time or for previously active endpoints.
VoIP Monitoring Manager Installation Avaya VoIP Monitoring Manager Components The Avaya VoIP Monitoring Manager incorporates the Avaya VoIP Monitoring Manager Real-time Transport Control Protocol (RTCP) Monitor and the Avaya VoIP Monitoring Manager Server, which accepts connections from the Avaya VoIP Monitoring Manager Client. The server software must be installed on the network to work correctly. A Windows SNMP Agent must also be installed on the server. VoIP Monitoring Manager also uses a database.
Avaya VoIP Monitoring Manager Components Avaya VoIP Monitoring Manager Web Client The Avaya VoIP Monitoring Manager Client can run as a Web application in a browser. This is useful if you only have the Avaya VoIP Monitoring Manager Server installed. To run the Avaya VoIP Monitoring Manager Client as a Web application, the following requirements must be met: ● The PC on which Avaya VoIP Monitoring Manager Server is installed must be running a Web server.
VoIP Monitoring Manager Installation Pre-Installation Tasks Before installing Avaya VoIP Monitoring Manager, you must complete the following pre-installation tasks. 1. Check the minimum hardware and software requirements for the server. (See VoIP Monitoring Manager System Requirements on page 45.) Note: Note: The client and server software communicate using Java Remote Method Invocation (RMI), and use port 1099 on the machine on which the server is running.
Ensuring Windows SNMP Service is Installed 6. Complete the Ready Reckoner form. This form is available in the Avaya Integrated Management Implementation Guidelines, document number 555-233-163. Completing this form will help you predict the size of your database and therefore help you determine if the MSDE database will meet your needs. If not, a larger database such as Microsoft SQL 2000 can be installed.
VoIP Monitoring Manager Installation VoIP Monitoring Manager CD The VoIP Monitoring Manager CD contains the following components: Note: ● VoIP Monitoring Manager Client (90-day trial version) ● VoIP Monitoring Manager Server (90-day trial version) ● WebLM License Server (optional component required to fully activate VoIP Monitoring Manager beyond the 90-day trial period; not required for the 90-day trial version) ● Adobe Acrobat Reader (required to view documents) Note: The VoIP Monitoring Manager
VoIP Monitoring Manager System Requirements VoIP Monitoring Manager System Requirements Table 5 and Table 6 provide the minimum system requirements to install and operate the VoIP Monitoring Manager Server and Client software.
VoIP Monitoring Manager Installation Table 5: VoIP Monitoring Manager Server Requirements (continued) Component Required Comments Web Browser Internet Explorer 6.0 Required for access to the Integrated Management Launch Page and web-based clients. Integration with HP OpenView Network Node Manager HP OpenView 7.0.1 or HP OpenView 7.5. HP OpenView is not included on any Avaya Integrated Management CD. Customers must purchase, install, and maintain HP OpenView.
VoIP Monitoring Manager System Requirements Table 6: VoIP Monitoring Manager Client Requirements Component Required Comments Operating System Microsoft Windows 2000, Windows XP Professional, or Windows 2003. Only English operating systems are supported. Processor 600 MHz Pentium® Hard Drive 1 GB Memory 256 MB RAM Monitor SVGA 1024 X 768 display Network Connectivity TCP/IP 10/100 Network Card Modem 56K Modem CD-ROM Drive Web Browser May be required for remote access to the client PC.
VoIP Monitoring Manager Installation Installing the Software Use this procedure to install VoIP Monitoring Manager Server, VoIP Monitoring Manager Client, and WebLM Server on the Windows server. The procedure to install or upgrade Avaya VoIP Monitoring Manager is generally the same.
Installing the Software 7. Perform one of the following steps: ● To install the applications in the default folder, click the Next button. ● To change the folder where the applications will be installed, click the Change button, specify the folder you want to use, and then click the Next button. The Select Features dialog box appears. This dialog box displays the applications you can install. See WebLM License Server on page 41 for information about the WebLM application. 8.
VoIP Monitoring Manager Installation 13. Based on whether you are installing the MSDE database that is included on the VoIP Monitoring Manager CD, or using a database already installed, do one of the following: ● If you want to install the MSDE database that is included on the VoIP Monitoring Manager CD, continue with Step 14. ● If you want to use a database that is already installed, go to Installing VoIP Monitoring Manager With a Database Already Installed on page 51. 14.
Installing the Software - If you do not have licenses for VoIP Monitoring Manager, leave the IP address field blank, and then click the Next button. A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version. Click the OK button. The Start Copying Files dialog box appears. Go to Step 20. 19. Enter the port number on which the WebLM License Server should run, and then click the Next button. The default port is 3999.
VoIP Monitoring Manager Installation ● If the database is installed on another machine, select Remotely, on another machine, and click the Next button. The Database Server IP Address dialog box appears. Enter the IP Address of the database location, and click the Next button. The Does the Database Need to be Initialized? dialog box appears. Go to Step 4. 4. Perform one of the following steps: ● If yes, select Yes, it needs to be initialized, and click the Next button.
Installing the Software - If you do not have licenses for VoIP Monitoring Manager, leave the IP address field blank, and then click the Next button. A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version. Click the OK button. The Start Copying Files dialog box appears. Go to Step 6. 5. Enter the port number on which the WebLM License Server should run, and click the Next button. The default is 3999.
VoIP Monitoring Manager Installation Installing the Client Software Use this procedure to install or upgrade the VoIP Monitoring Manager Client. The VoIP Monitoring Manager Client may be installed on the same PC as the VoIP Monitoring Manager Server, or it may be installed on another PC on the network. 1. Ask all users to log off the system. 2. Close all open windows and applications. 3. Insert the Avaya Integrated Management, VoIP Monitoring Manager 3.1 CD into the CD-ROM drive.
Installing VoIP Monitoring Manager Licenses 10. Enter the IP address of your VoIP Monitoring Manager Server, and click the Next button. The Start Copying Files dialog box appears. 11. Review the setup information and then click the Next button. The installation status bar appears while files are configured and installed. When the installation is complete, the InstallShield Wizard Complete dialog box appears. 12. Remove the CD from the CD-ROM drive. 13. Click the Finish button to restart the computer.
VoIP Monitoring Manager Installation Post-Installation Tasks After installing Avaya VoIP Monitoring Manager, you must complete the following post-installation tasks. 1. Check for a valid community name. (See Checking for a Valid Community Name on page 56.) 2. Configure two Avaya Communication Manager administration forms—the IP Network Region form and the System Parameters IP-Options form. (See Configuring the Avaya Communication Manager Administration Forms on page 57.) 3.
Post-Installation Tasks Note: Avaya VoIP Monitoring Manager will attempt to initially connect using the community name private. For security reasons, it is recommended that you choose a different community name.
VoIP Monitoring Manager Installation Configuring the IP Network Region Form Figure 1 shows an IP Network Region form. To configure this form, follow these steps: 1. Set the RTCP Reporting Enabled? field to y (yes). 2. Set the Use Default Server Parameters? field to y (yes). This indicates that this network region uses the default values specified on the System Parameters IP-Options form. Figure 1: IP Network Region Form In some cases, you may not want to set the Default Parameters to yes.
Post-Installation Tasks Configuring the System Parameters IP-Options Form Figure 2 shows a Systems Parameters IP-Options form. To configure this form, locate the heading RTCP MONITOR SERVER and follow these steps: 1. Set the Default Server IP Address to the address of the Windows PC running the VoIP Monitoring Manager Server. 2. Set the Default RTCP Report Period (secs) to 10.
VoIP Monitoring Manager Installation Configuring the RTCP Listen Port The RTCP Listen Port administered in the Avaya VoIP Monitoring Manager Server must match the default RTCP monitor server port administered on the Avaya Communication Manager Server. Use this procedure to change the RTCP Listen Port on the VoIP Monitoring Manager Server to match the port number administered on the Avaya Communication Manager Server.
Uninstalling the Software Uninstalling the Software Use this procedure to uninstall VoIP Monitoring Manager server and client software. 1. Select Start > Control Panel. The Control Panel window appears. 2. Click on Add or Remove Programs. The Add or Remove Programs window appears. 3. Click on Avaya Integrated Management VoIP Monitoring Manager 3.1. 4. Click the Remove button. A dialog box appears prompting you to confirm that you want to remove the application. 5. Click the Yes button.
VoIP Monitoring Manager Installation 62 Avaya Integrated Management Enterprise Network Management Installation and Upgrade
Chapter 7: Avaya Mailbox Manager About Mailbox Manager Mailbox Manager for the Avaya S3400 Message server is a Windows interface for performing moves, adds, and changes on the Message Storage Server (MSS) component. The software maintains an off-line database of your subscriber and class of service data. You make your changes to subscribers and classes of service in this interface, and it sends the changes to your MSS.
Avaya Mailbox Manager Licensing Mailbox Manager When you install Avaya Mailbox Manager, a single-user license is created. If your organization also manages other Avaya legacy message servers that are supported by Mailbox Manager (for example, Octel 250/350, Octel 200/300, or Intuity AUDIX) you may already have Mailbox Manager licenses for those as well. You can combine the licenses for these systems into one license and manage them from one interface if you upgrade those licenses to Mailbox Manager 5.0.
Appendix A: Legal Information Overview This appendix contains information related to ● Avaya Network Management Enterprise Server Software ● Avaya Provisioning and Installation Manager Software Avaya Network Management Enterprise Server Software This section contains information related to the Avaya Network Management Enterprise Server Software (as defined below) and Documentation (“Product”).
Legal Information Disclaimer Avaya, its affiliates or subsidiaries (“Avaya”) are not responsible for any modifications, additions or deletions to the original published version of the Documentation unless such modifications, additions or deletions were performed by Avaya.
Avaya Network Management Enterprise Server Software Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time.
Legal Information Security and Virus Disclaimer End User's decision to acquire products from third parties is End User's sole responsibility, even if Avaya helps End User identify, evaluate or select them. Avaya is not responsible for, and will not be liable for, the quality or performance of such third party products or their suppliers. ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED “AS IS”.
Avaya Provisioning and Installation Manager Software Avaya Provisioning and Installation Manager Software This section contains information related to the Avaya Provisioning and Installation Manager Software (as defined below) and Documentation (“Product”).
Legal Information Warranty Avaya provides a limited warranty on the Product. Refer to your customer sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information regarding support for the Product, while under warranty, is available through the following web site: http://support.avaya.com.
Avaya Provisioning and Installation Manager Software Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the “shrinkwrap” or “clickwrap” license accompanying the Software (“Shrinkwrap License”). The text of the Shrinkwrap License will be available from Avaya upon End User's request (see “Copyright” below for more information).
Legal Information Avaya does not warrant that this Product is immune from or will prevent unauthorized use of telecommunication services or facilities accessed through or connected to it. Avaya is not responsible for any damages or charges that result from either unauthorized uses or from incorrect installations of the security patches that are made available from time to time. Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts@avaya.com.
Index Index Symbols I >, meaning of in text . . . . . . . . . . . . . . . . . 8 Installation with database already installed . . . . . . . installation Administration Tools CD . . . . . . . . . . Windows server . . . . . . . . . . . . . . installation CD Network Management . . . . . . . . . . . Network Provisioning . . . . . . . . . . . IP address changing launch page links after application is installed . . . . . . . . . . . . . . . . IP-Network-Region Form . . . . . . . . . . .
Index R T requirements Windows client . . . . . . . . . . . . . . . . . 16 Windows server . . . . . . . . . . . . . . . 14, 45 resources Avaya Communications, Solutions, and Integration (CSI) Group of Software Services . . . 8 Avaya Network Management Software Systems Support Group (NMSSS) . . . . . . . . . . . . 9 Avaya Technical Service Organization (TSO) . . . . 9 Avaya Technology and Consulting (ATAC) . . . . . 8 Customized Management Solutions for Avaya Integrated Management . . . . . . . . . . . .
