Title page Nortel Communication Server 1000 Nortel IP Audio Conference Phone 2033 User Guide
Revision history Revision history May 2009 Standard 02.01. This document is up-issued to support Communication Server 1000 Release 6.0. May 2007 Standard 01.01. This document is issued to support Communications Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: Nortel IP Audio Conference Phone 2033 User Guide (NN-10300-014). April 2006 Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.
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Contents Contents Regulatory and safety information . . . . . . . . . . . . . . . . . . . . 9 About the IP Audio Conference Phone 2033 . . . . . . . . . . . 13 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Extension microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Select Live Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Use Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Use Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Activate Ring Again . . . . . . . . . . . . .
Contents Work without interruption . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Use Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Use Call Page Connect to make an announcement . . . . . . . . 61 Charge a call or charge a forced call . . . . . . . . . . . . . . . . . . . 61 Use Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Use Enhanced Override .
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Regulatory and safety information Regulatory and safety information Table 1: EMC Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio Frequency Devices (see Notes 1a and 1b on page 10) Canada ICES-003 Class B Emissions: InterferenceCausing Equipment Standard: Digital Apparatus Australia / New Zealand AS/NZS 3548 CISPR 22 Class B Emissions: Information Technology Equipment – Radio Disturbance Japan VCCI Class B Emissions: Information Technol
Regulatory and safety information Note 1a: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Regulatory and safety information interference. Install and use the equipment according to the instruction manual.
Regulatory and safety information DenAn regulatory notice for Japan 12
About the IP Audio Conference Phone 2033 About the IP Audio Conference Phone 2033 The IP Audio Conference Phone 2033 brings voice to the audio conference environment by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use. Note 2: On the IP Audio Conference Phone 2033, the soft key labels display directly above the soft key.
About the IP Audio Conference Phone 2033 Figure 1 shows the IP Audio Conference Phone 2033.
About the IP Audio Conference Phone 2033 Extension microphones The IP Audio Conference Phone 2033 supports up to two extension microphones that extend the microphone range in large rooms. Each extension microphone has a Mute button and an LED indicator to indicate the current mute state. Figure 2 shows an extension microphone.
About the IP Audio Conference Phone 2033 Telephone controls Use the Volume control buttons to adjust the volume of the ringer and speaker. Use the Mute key on the main unit or any extension speaker to mute the speaker. The Status indicator LED blinks red when mute is activated. Note: Pressing the Mute key on the extension microphone toggles the mute state of the entire telephone, not just the microphone. Use the Line (DN) key to access the single line and activate on-hook dialing.
About the IP Audio Conference Phone 2033 Use the Navigation keys to scroll through menus and lists appearing on the LCD screen. Arrows appear on the left side of the display screen to indicate there is more information to be displayed. Soft keys are located below the LCD screen. The LCD screen above the key changes, based on the active soft key function. Refer to “Soft keys” on page 19 for further information. Press the Shift soft key labeled >> to access the second layer of soft keys.
About the IP Audio Conference Phone 2033 Press the Services key and use the Navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Local DialPad Tone — Set Information — Ring type — Call timer — Live Dial Pad • Password Admin: — Station Control Password • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) • Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured) Note 1:
About the IP Audio Conference Phone 2033 Telephone display The IP Audio Conference Phone 2033 has two display areas: • The upper display area contains single-line information for items such as the caller number, caller name, feature prompt strings, user-entered digits, date and time information, and set information. • The lower display area provides soft key label information. Refer to “Soft keys” on page 19 for further information. Figure 3 shows the LCD screen.
About the IP Audio Conference Phone 2033 Figure 4: Soft keys The soft key label has a maximum of six characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a flashing icon appears at the beginning of the soft key label, and the label shifts one character to the right. (If the label is six characters long, the last or rightmost character is truncated.) If a soft key is enabled, the icon state changes to On.
About the IP Audio Conference Phone 2033 The idle telephone display also indicates if there is a message waiting or missed call. Each extension microphone also has an LED indicator, indicating the mute status of the telephone. Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone.
About the IP Audio Conference Phone 2033 3. Press the Select key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Navigation keys to scroll and highlight New Password. 6. Press the Select key. 7. Use the dialpad to enter the new password. 8. Press the Select key to accept the new password. Note: If you are locked out of your IP Audio Conference Phone 2033, or forget your SCPW, contact your system administrator.
Connect the IP Audio Conference Phone 2033 components Connect the IP Audio Conference Phone 2033 components Before you begin CAUTION Damage to equipment Do not plug the IP Audio Conference Phone 2033 into a regular telephone jack. Doing so results in severe damage to the IP phone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT network interface. Note: Your IP Audio Conference Phone 2033 supports both AC power and Power over Ethernet (PoE) options.
Connect the IP Audio Conference Phone 2033 components Steps 1. Connect one end of the CAT5 Ethernet cable to the network interface located on the back of the Power over Ethernet (PoE) module. (see Figure 5). Plug the other end of the CAT5 Ethernet cable in to the IP network interface. Figure 5: Power Over Ethernet (PoE) 2. Connect the CAT5 Ethernet cable attached to the PoE module to the IP Phone.
Connect the IP Audio Conference Phone 2033 components Figure 6: IP Audio Conference Phone 2033 connections 3. To connect an extension microphone, run the microphone cord through one of the side channels on the bottom of the main unit, and plug it into one of the extension microphone jacks. See Figure 6. Note: A maximum of two extension microphone jacks are supported.
Configure options on the IP Audio Conference Phone 2033 Configure options on the IP Audio Conference Phone 2033 The IP Audio Conference Phone 2033 Services menu lists the following submenus: • The Telephone Options menu enables you or your system administrator to configure telephone preferences. • The Password Admin menu enables you or your system administrator to change the Station Control Password.
Configure options on the IP Audio Conference Phone 2033 Use the Telephone Options menu To use the Telephone Options menu: 1. Press the Services key. 2. Press the Navigation keys to scroll and highlight Telephone Options. 3. Press the Select key. 4. Press the Navigation keys to scroll and highlight an option (for example, Language...). 5. Press the Select key. The display provides information required to adjust your selection. 6.
Configure options on the IP Audio Conference Phone 2033 Adjust volume To adjust the volume, press the Services key, select Telephone Options and select Volume adjustment from the menu. Choose one of the following: • Ringer • Handset Listen • Buzzer Note 1: The option On Hook Dialing Listen is not applicable to the IP Audio Conference Phone 2033. Note 2: Volume can also be adjusted using the Volume control buttons. See “Telephone controls” on page 16. To adjust Ringer volume: 1.
Configure options on the IP Audio Conference Phone 2033 4. Choose one of the following: or — Press the Select key to save the volume level and return to the Telephone Options menu. — Press the Cancel key to keep existing settings. To adjust Speaker volume: 1. Press the Navigation keys to scroll and highlight Handset Listen. 2. Press the Select key. or 3. To increase or decrease the speaker volume, choose one of the following: — Press the Down/Up soft keys. or — Press the Navigation keys.
Configure options on the IP Audio Conference Phone 2033 4. Choose one of the following: or — Press the Select key to save the volume level and return to the Telephone Options menu. — Press the Cancel key to keep the existing settings. To adjust the Buzzer volume: 1. Press the Navigation keys to scroll and highlight Buzzer. 2. Press the Select key. or 3. To increase or decrease the buzzer volume, choose one of the following: — Press the Down/Up soft keys. or 30 — Press the Navigation keys.
Configure options on the IP Audio Conference Phone 2033 4. Choose one of the following: or — Press the Select key to save the volume level and return to the Telephone Options menu. — Press the Cancel key to keep existing settings. Adjust display screen contrast To adjust the LCD screen contrast, press the Services key, select the Telephone Options, and select Contrast adjustment from the menu. To adjust display screen contrast: or 1.
Configure options on the IP Audio Conference Phone 2033 Select a language The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options, and select Language from the menu. To select a language: 1. Press the Navigation keys to scroll and highlight the desired language (for example, German [Deutsche]). Deutsche 2. or Choose one of the following: — Press the Select key to save the language and return to the Telephone Options menu.
Configure options on the IP Audio Conference Phone 2033 To select a date/time format: 1. Press the Navigation keys to scroll and highlight the desired format. Sample formats appear in the upper-right side of the display area. 2. Choose one of the following: or — Press the Select key to save the format and return to the Telephone Options menu. — Press the Cancel key to keep existing settings.
Configure options on the IP Audio Conference Phone 2033 2. Choose one of the following: or — Press the Select key to save the tone selection and return to the Telephone Options menu. — Press the Cancel key to keep existing settings.
Configure options on the IP Audio Conference Phone 2033 Select Ring type The ring type option sets the telephone’s ring tone. To choose a ring type, press the Services key, select Telephone Options, and select Ring type from the menu. To choose a ring type: 1. Press the Navigation keys to scroll and highlight one of the ring types. Ring type 3 2. Press the Play key to sample the ring tone. 3.
Configure options on the IP Audio Conference Phone 2033 Select Call Timer The call timer measures how long you are on each call. To enable or disable the call timer, press the Services key, select Telephone Options, and select Call Timer from the menu. To Enable/Disable Call Timer: 1. Press the Navigation keys to select between: — Call Timer: On — Call Timer: Off 2. Choose one of the following: or — Press the Select key to save the configuration and return to the Telephone Options menu.
Configure options on the IP Audio Conference Phone 2033 To configure Live Dial Pad: 1. Press the Up/Down navigation keys to scroll and highlight Live Dial Pad. 2. Press the Select soft key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — On — Off 4. Choose one of the following: or — Press the Select soft key to save the selection. — Press the Cancel soft key to keep the existing configuration.
Make a call Make a call This section describes features associated with making a call. You have several ways to make a call from an IP Audio Conference Phone 2033. Steps 1. Press the Line (DN) key. 2. Dial the number. 3. Press the Goodbye key to terminate an active call. Use Live Dialpad Use live dialpad to dial the number before lifting the handset. To use live dialpad: 1. Dial the number. 2. When the called party answers, begin speaking.
Make a call 3. Press the Goodbye key to terminate an active call. Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without selecting the Line (DN) key, enter the number to be dialed. 2. Press the Line (DN) key to dial the number. To edit a Predialed number: 1. Without selecting the Line (DN) key, enter the number to be dialed. 2. Choose one of the following: — To erase all numbers, press the Clear key. Re-enter numbers to be dialed.
Make a call — To change numbers one-at-a-time, press the Delete key to backspace. Re-enter a new number. 3. Press the Line (DN) key to dial the number. Activate Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1. Dial a number and receive a busy tone or no answer. 2.
Make a call 2. Press the Ring Again (RngAgn) key to automatically dial the number. To deactivate Ring Again before notification: Choose one of the following: — Before hearing the notification tone, press the Ring Again (RngAgn) key a second time. or — Enter the Ring Again Deactivate FFC. Redial last number called Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Press the Line (DN) key twice (the last number dialed is automatically redialed).
Make a call To create a Speed Call number: 1. Press the Speed Call Controller (SpcCtl) key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, enter the access code (for example, “9”). — Enter the telephone number (internal, external, or long-distance number). 3. Press the Speed Call Controller (SpcCtl) key again to save the code and number. The icon quits flashing. To make a Speed Call: 1. Press the Line (DN) key.
Make a call Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 1. Press the Line (DN) key. 2. Choose one of the following: or — Press the System Speed Call (SScUsr) key. — Press the System Speed Call Controller (SScCtl) key. 3. Dial the Speed Call code to automatically dial the number.
Answer a call Answer a call Each incoming call causes the telephone to ring and the Message Indicator lamps to flash. To answer a call: Press the Line (DN) key.
While on an active call While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when you are talking on one line and another call arrives on a second line. Retain the original call by putting it on hold, and then answer the second call. To place a call on hold: Press the Hold key. To retrieve a call on hold: Press the Line (DN) key. Transfer a call Use the Transfer feature to redirect a call to the appropriate person.
While on an active call 2. Dial the DN to which the call is transferred. To see the DN being dialed, use the Navigation keys to scroll down to the next line. 3. When that number rings or a person answers, press the Transfer (Trans) key to connect the calling party. To return to the original call, if the transfer is incomplete: If the person called is not available, press the Line (DN) key to reconnect to the original call.
While on an active call 3. Press the Transfer (Trans) key again to start the recall timer. Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your telephone rings. 1. Press the Line (DN) key to reconnect to the original caller. 2. Choose one of the following: or — Press the Transfer (Trans) key and repeat the transfer (to a different DN). — If the transfer is picked up while you are on the line, press the Goodbye key to complete the transfer.
While on an active call To park a call on the System Park DN or your own DN: During an active call, press the Park key twice. Note: By default, the call is parked on your DN unless a System Park is enabled to park calls automatically on the system. To park a call on a DN other than the System Park DN or your own DN: 1. Press the Park key. 2. Dial the DN where you want to park the call. 3. Press the Park key. To retrieve a parked call: 1. Press the Line (DN) key. 2. Press the Park key.
While on an active call 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified time period, it rings back to your telephone or the attendant. Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: 1. Press the Call Party (CParty) key. The caller is placed on hold. 2.
While on an active call To activate Call Trace: or 1. Press the Transfer (Trans) key or the Conference (Conf) key. 2. Dial the Special Prefix (SPRE) code followed by 83 or enter the Call Trace FFC to reconnect automatically. Note: Contact your system administrator for the Call Trace feature SPRE code.
While away from your desk While away from your desk This section describes features that are used when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is in the process of ringing, that call cannot be forwarded. To forward your calls or change the forward number: 1. Press the Forward (Fwd) key. A flashing triangle icon appears next to the label Fwd. 2. Dial the DN where you want to forward your calls. 3.
While away from your desk To reinstate Call Forward to the same number: Press the Forward (Fwd) key twice. Use Internal Call Forward Use Internal Call Forward to allow only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded. To activate Internal Call Forward: 1. Press the Line (DN) key and enter the Internal Call Forward Activate FFC. 2.
While away from your desk To activate Remote Call Forward: 1. Press the Line (DN) key. 2. If calling from a telephone outside the system, dial your direct system access number and wait for dial tone. 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward number, press the # key. (Do not perform steps 6 and 7.) 6.
While away from your desk To deactivate Remote Call Forward: 1. Press the Line (DN) key. 2. If calling from a telephone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After hearing the dial tone, dial your DN. 6. Press the # key. Secure your telephone The Electronic Lock feature is used to prevent others from making calls from your phone.
While away from your desk To lock your telephone: 1. Press the Line (DN) key. 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: or — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, dial your DN. To unlock your telephone: 1. Press the Line (DN) key. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password.
While away from your desk 4. Choose one of the following: or — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, dial your DN.
Talk with more than one person Talk with more than one person This section describes features that enable conversations between more than two people. Note: Contact your system administrator for information on accessing audio conference bridge applications. Set up a conference call Use the Conference feature to set up a conference call for three or six people, including yourself. The number of people the Conference feature supports depends on your telephone configuration.
Talk with more than one person If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye key. 2. Press the Line (DN) key to return to your original call. Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: 1. Press the Line (DN) key. 2. Enter the Group Call FFC. — The feature automatically calls all group members.
Talk with more than one person To answer a Group Call: Press the Line (DN) key. Note: When you answer a Group Call, three 10-second tones notify you that there is a group call on your extension. To end a Group Call: Press the Goodbye key. Note: When the person who made the Group Call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call.
Work without interruption Work without interruption This section describes features that provide uninterrupted work time. Use Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: 1. Press the Line (DN) key. 2. Enter the Make Set Busy Activate FFC. To deactivate Make Set Busy: 1. Press the Line (DN) key. 2. Enter the Make Set Busy Deactivate FFC.
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone. Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. To use Call Page: 1. Press the Line (DN) key. 2. Dial the Page Trunk Access Code to complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye key.
Additional call features To charge a local or long-distance call to an account before you dial: 1. Press the Line (DN) key. 2. Press the Charge key or dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When the dial tone sounds, dial the number. To charge a call in progress: 1. Choose one of the following: or — Press the Transfer (Trans) key. — Press the Conference (Conf) key. 2. Press the Charge key or dial the Call Detail Recording FFC. 3. Dial the charge account number. 4.
Additional call features To charge a call to an account when you transfer a call: 1. Press the Transfer (Trans) key. The call is placed on hold. 2. Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After the dial tone, dial the number to which the call is to be transferred. 5. Press the Transfer (Trans) key when you hear a ring tone. Note: To talk privately with the person at the transfer number, wait until the person at the transferred number answers.
Additional call features 2. Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. 5. Press the Conference (Conf) key. Use Forced Camp-on Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: You receive a busy signal after dialing a telephone number. 1.
Additional call features 2. Press the Goodbye key. When the person you called finishes the call, your telephone automatically dials the number. Both telephones ring. To answer a call camped on to your extension: When the telephone rings, press the Line (DN) key. Note: You can program your telephone for either Camp-on or Call Waiting, but not both. Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on.
Additional call features 2. Enter the Override FFC again. — The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons remain connected. To disconnect Enhanced Override: Press the Goodbye key. Override a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal: You dial a telephone number and receive a busy signal.
Additional call features To end the connection: Press the Goodbye key. Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release on an established call: Press the Privacy Release (PrvRls) key during a call. A person joins the call by pressing the shared number (DN) key on the person’s telephone (Multiple Appearance DN feature).
Additional call features 3. Dial the number of the party you want to page. After dialing, the ringback tone sounds. Note: The paged person can use any telephone to enter a Radio Paging Answer FFC, plus the person’s own DN. 4. If your call goes unanswered for a preset time period and a 15-second highpitched tone sounds followed by silence, press the Goodbye key. To use Automatic Post selection: The called party is either busy on the telephone or away from the desk.
Additional call features To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your line (DN). If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any telephone. 1. Press the Line (DN) key. 2. Dial the Radio Page Answer FFC. The paging tone sounds. 3. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady, high-pitched (Number Unavailable) tone sounds.
Additional features Additional features Virtual Office When you are away from your office telephone, use the Virtual Office feature to transfer calls and all of your telephone's features to a remote telephone. Note 1: Consult your system administrator to verify if the Virtual Office feature is available for your use.
Additional features 3. Press the Select key. 4. Enter your User ID (for example, your DN including the access code) at the prompt. Note: This number must be an ESN number. 5. Press the Select key. 6. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the User ID is not found locally, the message “Locating Remote Server” appears. Note 2: After three failed login attempts, wait one hour before attempting to log in again.
Additional features Figure 7: Logged on to an IP Audio Conference Phone 2033 using an IP Audio Conference Phone 2033 Figure 8: Logged on to an IP Audio Conference Phone 2033 using an IP Phone 2001 Figure 9: Logged on to an IP Audio Conference Phone 2033 using an IP Phone 2002 72
Additional features Figure 10: Logged on to an IP Audio Conference Phone 2033 using an IP Phone 2004 On the IP Phone 2002 and IP Phone 2004, the feature keys remain empty (except for the appearance of your DN) because your IP Audio Conference Phone 2033 does not support feature keys. A User information line that lists the number of your office telephone appears on all displays.
Additional features Virtual Office on your office telephone When activated for Virtual Office by a remote telephone, your office telephone is logged out and is no longer operational. A Logged Out message appears on your telephone, alerting you that your office telephone is being used for Virtual Office. To regain operation of a telephone being used for Virtual Office: Choose one of the following: • To completely disconnect your office telephone from the remote telephone: a. Press the Home key. b.
Additional features 2. Press the Navigation keys to scroll and highlight Virtual Office Logout. 3. Press the Select key. Troubleshoot Virtual Office When you use Virtual Office, error messages may display on-screen. Table 4 lists error messages and actions to correct the causes. Table 4: Troubleshoot Virtual Office (Part 1 of 3) Displayed Message Probable Cause Action Busy, try again Remote IP Phone is active (not idle). Wait for remote telephone to become idle and try again.
Additional features Table 4: Troubleshoot Virtual Office (Part 2 of 3) Displayed Message Probable Cause Action Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gatekeeper database points to originating Call Server. Notify system administrator. Locked from Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system administrator to clear lock. Logged out Home TN in use by Virtual Office.
Additional features Table 4: Troubleshoot Virtual Office (Part 3 of 3) Displayed Message Probable Cause Action Permission Denied (5) Incorrect User ID entered. Enter correct User ID. Remote telephone does not have VOUA Class of Service. Notify system administrator. Incorrect User ID entered. Enter correct User ID. Incorrect Station Control Password entered. Select Retry, and try again with the correct Station Control Password.
Additional features Media Gateway 1000B A Media Gateway 1000B (MG 1000B) IP Audio Conference Phone can operate in Normal or Local mode. Normal Mode The IP Audio Conference Phone registers with the main office and receives telephone services from the main office. At any time during Normal Mode, you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode.
Additional features 3. Press the Select key (the telephone resets and registers to the branch office). Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in 10 minutes. 1. Press the Services key to access the Services menu. 2. Using the Navigation keys, highlight Resume Normal Mode. 3.
Additional features Troubleshoot MG 1000B When using MG 1000B, error messages may display on-screen. Table 5 lists error messages and actions to correct the causes. Table 5: Troubleshoot MG 1000B Display Message Probable Cause Action Local Mode Test Local Mode. Press the Services key, and then select Resume Normal Mode. Network problem. Contact system administrator if problem persists. Gatekeeper unable to find endpoint from Branch User ID. Notify system administrator.
Hospitality features Hospitality features Hospitality features are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant. To enter the time for an Automatic Wake-Up call: 1. Press the Line (DN) key. 2.
Hospitality features To quit an Automatic Wake-Up call: 1. Press the Line (DN) key. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. To verify the time for the Automatic Wake-Up call: 1. Press the Line (DN) key. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is entered as 2145. 4.
Flexible Feature Codes Flexible Feature Codes Use this worksheet to record the FFCs assigned by your system administrator.
Flexible Feature Codes 84
Terms you should know Terms you should know Attendant A telephone operator in your organization. Calling Party Name Display Information, such as the caller’s name and telephone number, appearing on the LCD screen. The system must have CPND enabled. Category 5 (Cat5) Balanced 100 Ohm cable and associated connecting hardware whose transmission characteristics are specified up to 100 MHz. It is used by 10BaseT, 100BaseT4, and 100BaseTX installations. The cable normally has four pairs of copper wire.
Terms you should know Fixed key The hard-labeled keys on your telephone. Flexible Feature Codes Specialized codes entered using the dialpad that enable features (for example, Ring Again). Goodbye key A fixed key used to end an active call. Information display Any display of call activity, lists, prompts, and status of calls. On the IP Audio Conference Phone 2033, this information area is a one-line by 24-characters area.
Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD screen. Off-hook Any line selected to make a call or receive an incoming call. The term off-hook is applied whether (a) the user presses a line key, (b) the call is automatically answered at the set, or (c) a line is automatically selected for an outgoing call. Paging tone A special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone.
Terms you should know Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74). Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features (for example, Remote Call Forward). Status Messages A message displayed to inform the user of important information.
Index Index A E About the IP Audio Conference Phone 2033 13 Electronic Lock 54 Answer a call 44 Enhanced Override 65 Attendant 85 Extension microphones 15 EMC information 9 Automatic Wake-Up 81 F B Fastbusy 85 Basic features 13 Feature display 85 Branch office 78 Fixed key 86 C Flexible Feature Codes (FFC) 83, 86 Call features and Flexible Feature Codes 21 Forced Camp-on 64 Forward key 51 Call Forward 51 Call Page 61 G Call Page Connect 61 Goodbye key 16, 38, 39, 86 Call Park 47 Gr
Index L Ring type 35 Language selection 32 Ringback/ring tone 64, 87 Line key 16, 38 Local DialPad Tone 33 S Safety information 9, 11 M Secure your telephone 54 Make Set Busy 60 Services key 18, 87 Malicious call trace 49 Services menu 26 Meet-me page 67 Set information 36 Message key 16, 86 Shared Directory Numbers 87 Message waiting indicator 86 Soft keys (self-labeled) 17, 87 Mute button 16 Special dial tone 87 Special Prefix code (SPRE) 88 N Speed Call 41 Navigation keys 17, 87 S
Index V View Set Information 34 Virtual Office 70 Virtual Office login 70 Virtual Office logout 74 Virtual Office on your office telephone 74 Virtual Office on your remote telephone 71 Volume adjustment 28 Volume control buttons 16 91
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Nortel Communication Server 1000 Nortel IP Audio Conference Phone 2033 User Guide Copyright © 2009 Nortel Networks. All rights reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.The information and/or products described in this document are subject to change without notice.
