IP Office 4602/5602 Phone User Guide 15-601076 Issue 05a - (16 July 2009)
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Contents Contents 1. The Telephone 1.1 Call Appearance ..................................................................... Keys 8 1.2 Logging On ..................................................................... 9 1.3 Logging Off ..................................................................... 9 1.4 No User ..................................................................... 10 1.5 The Display..................................................................... 10 ...............................
Chapter 1.
The Telephone: 1. The Telephone This guide covers the use of the 4602 and 5602 phones on the IP Office phone system. Both phones are similar, however the 5602 is only supported on the IP Office whereas the 4602 is supported on a range of Avaya phone systems. 1. Display, Call Appearance: Two Call Appearance Keys allow you to handle multiple calls. The display shows call information. 2. Message Lamp: This lamp is used as follows; · 3. 4. MESSAGES: Access your voicemail mailbox.
1.1 Call Appearance Keys Normally, the call handling screen contains two keys set as 'call appearance' keys. Having more than one call appearance key is useful. When holding a call you can answer another call and then use the call appearance keys to switch between calls. Having two Call Appearance keys is very useful. When holding a call you can answer/make another call and then switch between calls or transfer or conference.
The Telephone: Call Appearance Keys 1.2 Logging On Your administrator has created your initial configuration so that you will be automatically logged on to your home extension. However, you may be required to log in for the following reasons: · Forced login - if your configuration does not allow automatic login to your home extension. · To use an extension other than your own (hot desking) · If you, or somebody else, has logged you out of your extension.
1.4 No User The NoUser configuration will be used for extensions where the home user is not currently logged on for example: · The home user is logged on to another extension · Forced login is enabled An extension set as NoUser will display the name "NoUser" and the extension number line will be blank or not-available. If required, and you have been allocated a login code, you can logon using your extension number and login code.
Chapter 2.
2. Call Handling 2.1 Answering a Call When a call arrives at your phone, you hear a ringing tone and a flashing bell icon ( ) appears on the associated call appearance display. The following describes how to use your handset to answer calls. To answer an incoming call: Do one of the following: · If you are not active on another call, answer the call by lifting your handset. You can also press caller.
Call Handling: Answering a Call 2.2 Making a Call You can make calls from the phone using a variety of methods as follows: To manually make a call: 1. Dial the required number on the key pad (remember to include the required access code (for example, 9) for an outside line) and listen to the progress of the call. 2. Adjust the speaker volume as necessary. To change the volume, press displayed. 3. If the call is not answered, press SPEAKER or to clear the call, press and .
2.6 Mute With a call in progress, you can stop the other party from hearing you. To switch off your handset microphone: MUTE. The lamp beside Mute comes on. · Press · To re-instate the 2-way conversation, press MUTE again. 2.7 Hold If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can hold the first call and answer the second call. To put an existing call on hold: 1. Press HOLD or or with against it. The symbol changes to 2.
Call Handling: Hold 2.8 Transfer This feature allows you to transfer a call from your phone to another extension or outside number. 1. With a call in progress, press TRANSFER. 2. When you hear dial tone, dial the number to which the call is to be transferred. Then do one of the following: · To transfer the call without announcing it (an unsupervised transfer), press transfer is complete. TRANSFER again.
Chapter 3.
3. System Features 3.1 Introduction As well as your phones' specific features, you can access a number of system features by dialling short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public phone network. 3.2 Call Forwarding Your calls can be forwarded to another extension or an external number when: · You are away from your desk (on no answer).
System Features: Call Forwarding 3.3 Diverting Calls You can divert your calls to another extension using Follow Me. Unlike Forward, Follow me can only be used to divert calls to another internal extension on the same IP Office. Note · If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number. To use Follow-Me-Here from another extension: In this case, N is your home extension · Dial *12*N# from the extension you are temporarily using.
3.5 Parking Calls You can park one or up to ten calls; allowing you to make and receive other calls. You can also arrange for the parked call to be retrieved by another extension. Note The system only allows calls to be parked for a short while before reconnecting them; the default setting is 5 minutes. Once the set time is reached, the parked call will ring back, or if your extension is busy, will ring back when your extension is free.
System Features: Parking Calls 3.6 Private Call The Private Call feature is used to prevent any intrusions during the call. Private call can be activated either before or during a call and will set the phone status to 'cannot be intruded' until you switch the Private Call feature off. If you place a call to an extension with Private Call on, you will hear the Number Unobtainable tone. Note · Private call is not a default feature. If you require this option, contact your administrator. 3.
3.8 Default Feature Codes The following are the normal default feature codes available to all users. Your system administrator may add additional codes for other features and for speed dials. The N where shown, should be replaced by the appropriate number. For example, with *07*N#, replace N with the extension to which you want your calls forwarded when you have forwarding switched on.
Index Index A Answer Call 12 C Call Appearance Keys 8 Call Forwarding 18 Calls Answer 12 Clearing 13 diverting 19 Make 13 Parking 20 Clearing Call 13 Conference 15 D Default Feature Codes 22 Display 10 Diverting calls 19 H Hold 14 I Introduction 18 L Logging Off 9 On 9 M Make Call 13 Message 15 Mute 14 N Not Disturb 19 O Off Logging 9 Logging Overview 7 9 On P Parking Calls 20 Private Call 21 R Redial 13 S Speaker 13 T Transfer 15 U User 10 V Voicemail 21 4602/5602 Phone IP Office Page
4602/5602 Phone IP Office Page 25 15-601076 Issue 05a (16 July 2009)
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