IP Office 5610 User’s Guide 40DHB0002USFG – Issue 1 (9th February 2005)
Page ii - Contents Contents The 5610 Telephone ............................................................................. 6 Overview of the 5610......................................................................................................... 6 Call Appearance Keys ............................................................................................................. 8 System Features............................................................................................................
Contents - Page iii Contents (Cont.) Changing the 5610 Options ............................................................... 21 Telephone Options Overview .......................................................................................... 21 Application Options.......................................................................................................... 22 Redial ............................................................................................................................
Page iv - Contents Contents (Cont.) DCW - Dial CW ............................................................................................................................. 36 Dir - Directory (!) ........................................................................................................................... 36 Dirct - Dial Direct........................................................................................................................... 37 DNDOn - Do Not Disturb On..............
Contents - Page v Contents (Cont.) PCall - Priority Call........................................................................................................................ 47 PhyEx - Dial Physical Extension by Number ................................................................................ 47 PickA - Call Pickup Any ................................................................................................................ 47 PickG - Call Pickup Group .......................................
Page 6 - Overview of the 5610 The 5610 Telephone The 5610 Telephone Overview of the 5610 This guide covers the use of the Avaya 5610 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating with Level 3.0 software. The diagram below shows the main 5610 telephone features. 1. 2. 3. 4. 5. Display, Call Appearance and Feature buttons: The Call Appearance Keys allow the user to handle multiple calls with the display showing call information, e.g.
Overview of the 5610 The 5610 Telephone - Page 7 6. Call Handling Buttons: See Basic Call Handling Features on page 10. • Hold: Red button used to place a call on hold • Transfer: Transfers a call to another phone • Conference: Sets up conference calls with more than one other person. • Drop: Drops the current call or, if on a conference call, drops you from the conference. • 7. 8. 9.
Page 8 - Overview of the 5610 The 5610 Telephone Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your System Administrator and are indicated as a=, b= and c=. Your System Administrator can change a call appearance key with: • A Bridged Appearance A bridged appearance key matches the status and operation of the Call Appearance Key on a pre-defined colleague’s telephone.
Overview of the 5610 The 5610 Telephone - Page 9 Call Appearance/Function Key Icons The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button. • Incoming Call: A symbol next to a call appearance key indicates an incoming call. Pressing the adjacent key answers the call and puts any other current call on hold.
Page 10 - Answer a Call Basic Call Handling Features Basic Call Handling Features Answer a Call When a call arrives at your 5610 telephone, you hear a ringing tone and a blinking bell ( ) icon appears against the associated call appearance key. To answer an incoming call: Do one of the following: • If you are not active on another call, answer the call using your handset, headset, or speakerphone (see Speakerphone on page 11).
Headset Working Basic Call Handling Features - Page 11 Headset Working When a headset is to be used on your 5610, it must be plugged in to the headset socket on the side of your 5610 telephone. To activate the headset and switch off the Headset. The lamp beside the button is illuminated when handset, press headset working is activated. To answer an incoming call: 1. Press the call appearance key next to the flashing bell icon ( ): To clear a headset call: 1. Press Drop. To manually make a call: 1.
Page 12 - Speed Dial Basic Call Handling Features Speed Dial The Speed Dial feature allows you to have the 5610 telephone automatically dial calls to telephone numbers stored in your personal directory (maximum of 48). See Speed Dials on page 14. To make a call to a personal directory entry using the Speed Dial feature: 1. Press the SpDial softkey. The Speed Dial screen is displayed. 2. Press the button next to the entry you want to call. 3.
Transfer Basic Call Handling Features - Page 13 Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. 2. 3. With a call in progress, press Transfer When you hear dial tone, dial the number to which the call is to be transferred. Do one of the following: • To transfer the call without announcing it, either hang up or press Transfer again. The transfer is complete.
Page 14 - Overview of Speed Dials Speed Dials Speed Dials Overview of Speed Dials The 5610 can store up to 48 personal speed dials, accessed by selecting on the display. SpDial • The speed dials are sorted alphabetically. • Pressing the or key adjacent to a name, dials the speed dial number stored with that name. • The symbol indicates that there are more pages. You can more between pages Page Left and Page Right keys. using the Pressing Add allows you to add a new speed dial.
Using Speed Dials Speed Dials - Page 15 Using Speed Dials Dialing a Speed Dial You can use the speed dial directory to make a call with the handset on hook or off hook. 1. Press SpDial to display the speed dial directory. 2. The symbol is shown if there is more than one page of speed dials. You can move between pages using the Page Left and Page Right keys. 3. When the speed dial required is shown on the screen, press the or key adjacent to the speed dial name. 4. Continue as per a normal call.
Page 16 - Using Speed Dials Speed Dials Adding a New Speed Dial Adding a New Speed Dial 1. Press SpDial followed by Add. If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry. See Deleting a Speed Dial on page15. 2. 3. The cursor, a symbol, is initially in the empty name field. Begin entering text using the telephone keypad. Each key is marked with the letters it provides.
Using Speed Dials 6. Speed Dials - Page 17 The Number menu is displayed. Enter the required number, including any external line access digit (9 say): • If you make a mistake, use or to move the cursor to the right of the incorrect character and then use Backspace to delete it. 7. As you enter Number characters you can use other controls. Note: The controls on this screen are context sensitive, i.e. they only appear when applicable.
Page 18 - Overview of the Call Log Using the Call Log Using the Call Log Overview of the Call Log The 5610 maintains a call log, accessed by selecting Log on the display. The call logs keeps logs of missed calls, outgoing calls made and incoming calls answered. Each of these logs includes the 15 most recent calls in its category. The details shown are: • • • • • The name of the called or calling party if available. The number of the called or calling party. The time of the call.
Using the Call Logs Using the Call Log - Page 19 Using the Call Logs Apart from using the call logs for information, you can turn a call log entry into a speed dial for future calls. You can also delete individual log entries or the all entries in a particular log. The following paragraphs detail how to use the Logs. Note: Call log entries are lost whenever the telephone system or the individual 5610 telephone are reset. To Access the Call Logs 1. 2. Press Log.
Page 20 - Using the Call Logs Using the Call Log To Turn a Log Entry into a Speed Dial 1. 2. 3. 4. 5. 6. Locate the log entry in which you are interested from Missed, InAns or Outgo. or key adjacent to it. Press the Press Add to SD. The screens for editing and adding speed dials will appear, pre-filled with the information from the log entry. Edit the details if required (see Editing a Speed Dial on page 15). Press Save or Cancel. You will be returned to the speed dials selection menu.
Telephone Options Overview Changing the 5610 Options - Page 21 Changing the 5610 Options Telephone Options Overview The Options button will allow viewing and configuring of certain phone settings. These options are different from the function keys that require configuration by the system administrator. The phone settings available include: Application Option: • Displaying the Phone screen when making a call and/or answering a call.
Page 22 - Application Options Changing the 5610 Options Application Options Redial Redial can be configured to dial the last number dialed or list the last three numbers dialed for you to choose from. The default is the last number dialed. To change Redial: 1. 2. 3. Press Options, Applications Options and then select the Redial feature button. It will toggle between Last Number and Last 3 Numbers. Select Save. (To restore the previous setting without changing it, press Cancel.
Application Options Changing the 5610 Options - Page 23 Display Call Timers This action controls whether the duration of the current call is displayed or not. If set to Yes, the duration of the current call is displayed on the call appearance key. If set to No, the call duration will not be displayed. To change the Display Call Timers status: 1. Press Options, Applications Options, and then select the Display Call Timers? feature button. It will toggle between Yes and No. 2. Select Save.
Page 24 - Personal Ringing Changing the 5610 Options Personal Ringing You can choose from among eight different ring patterns. This alters the tone and style of ringing used by the 5610, e.g. the number of rings will still vary according to the type of call. 1. Press Options and select Personal Ringing. A menu with the current ring pattern appears. 2. To select a ringing pattern use press Pattern 1 to 8. You will hear the selected ringing pattern. 3. When you have selected a ringing pattern, press Save.
Adjusting the Display Contrast Changing the 5610 Options - Page 25 Adjusting the Display Contrast You can adjust the contrast level on the telephone display. You can choose from among fifteen levels of contrast. 1. Press Options and then select Contrast Control 2. Use either the or key to adjust the level of contrast. 3. When the contrast is set as required, either: • Save and return to the options menu by pressing Save. • Press Cancel to return to the options menu.
Page 26 - Changing Feature Key Labels Changing the 5610 Options Changing Feature Key Labels This function is currently not supported on IP Office. Language Selection When the 5610 telephone is first installed, it is set to display screen text in English. You can select the language that you would prefer from the following: English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Dutch (Nederlands), Portuguese (Português) or Japanese (Katakana characters). Note: 1. 2. 3.
Overview of the Function Keys Function Keys - Page 27 Function Keys Overview of the Function Keys Both the , Function Keys and Soft Keys can be used to access a range of system features. The display adjacent to the key shows the feature name. Some of these features are default features supported by all 5610 telephones (e.g. SpDial and Log on the Soft Keys) and are always available. Others are system features that can only be programmed by the System Administrator for Function Keys.
Page 28 - Function Key Programming Function Keys Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature, it allows you to program further features against other function keys. Both Admin and Admin1 are allocated to your function keys by your System Administrator and would appear on a menu screen that is similar to the following: The two tables below list the user programmable features available for Admin and Admin1 respectively.
Function Key Programming Function Keys - Page 29 Shorthand Programming Mode 1. Press Admin or Admin 1. See Function Key Programming on page 28. 2. The Admin or Admin1 menu appears as follows: Admin Pages With the exception of Expl?, the names shown are the features that you can assign to soft keys. When Admin has been selected you can display the full name of the feature by pressing Expl?. (see Longhand Programming on page 30). Admin1 Page and keys to move through the list of features. 3.
Page 30 - Function Key Programming Function Keys Longhand Programming 1. 2. 3. 4. 5. 6. 7. 8. 9. Press Admin. See Function Key Programming on page 28. Pressing Expl? to switch to longhand programming mode. until the required feature required is shown, then press Selct . Press Next If the feature requires some data to be entered, [ is shown at the bottom of the display. Enter the data using the normal telephone keypad.
Function Key Programming Function Keys - Page 31 Function Key Features This section lists the features that can be programmed against and Function Keys. Both the shorthand and longhand names are shown. The shorthand name is the name that is displayed next to the programmed key, along with any data programmed for the feature. Those functions marked with a (!) or an (#) can be programmed by the 2420 user.
Page 32 - Function Key Programming Function Keys Absnt - Set Absent Text Set the users current absence message setting. This function is currently not supported on the 2420 telephone. Acct - Account Code Entry (!) Make a call using an account code or enter an account code during a call. This function can be programmed with or without data. This function can be programmed through the phone by the user using an Admin key.
Function Key Programming Function Keys - Page 33 Apear - Appearance Add a display line for call appearances with symbols being displayed for Incoming Calls, Connected and On Hold. See Call Appearance Keys on page 6. This function does not require any data entered when programmed. However it is normal to enter some text such as a=, b= and so on for each call appearance key. This function cannot be programmed through the phone by the user.
Page 34 - Function Key Programming Function Keys CFrwd - Call Forwarding All (!) Switch call forwarding on/off and set the forwarding number. This function can be programmed with or without a target forwarding number. This function can be programmed through the phone by the user using an Admin key. If programmed with a forwarding number, that number is shown next to CFrwd. Pressing CFrwd switches on forwarding to that number.
Function Key Programming Function Keys - Page 35 CPark - Call Park (!) Park the current call. This function can be programmed with or without data. This function can be programmed through the phone by the user using an Admin key. If programmed with data, the number entered is shown next to the CPark key and is the number assigned to the parked call. If programmed without data, the key displays just CPark. Calls parked using this key are is assigned a number based on the parking extensions number.
Page 36 - Function Key Programming Function Keys CWOn - Call Waiting On Switches call waiting for the extension on/off. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. The CWOn key toggles call waiting on/off. When call waiting is on, CWOn is shown with a symbol. When call waiting is on and the extension is on a call, any additional call receives ringing rather than busy tone.
Function Key Programming Function Keys - Page 37 Dirct - Dial Direct Connects a call to the target extension without any ringing. This function requires the target extension number to be entered when programmed. That number is then shown next to Dirct. The target extension must be capable of auto-answering. This function cannot be programmed through the phone by the user.
Page 38 - Function Key Programming Function Keys DPkUp - Directed Call Pickup (!) Answer a call currently ringing at a specified user or group. This function can be programmed with or without a a the target extension or group number. This function can be programmed through the phone by the user using an Admin key. DPkUp key displays that number. When a If programmed with a target number, the call is ringing at that extension or group, press DPkUp to answer (pick up) that call.
Function Key Programming Function Keys - Page 39 FwBNo - Forward On Busy Number Sets the extensions forwarding number for use with forward on busy and forward on no answer. This feature requires the target number to be entered when programmed. The number set is shown next to FwBNo. This function cannot be programmed through the phone by the user. Pressing FwBNo set the extension's forwarding number to that specified by the key pressed.
Page 40 - Function Key Programming Function Keys FwdH- - Forward Hunt Group Calls Off Switches the extension to forward unconditional off. This function does not required any data to be entered when programmed. This function cannot be programmed through the phone by the user. Pressing FwdH- switches the extension's use of forward hunt group calls off.
Function Key Programming Function Keys - Page 41 FwUOn - Forward Unconditional On Switches the extension to forward all its calls except hunt group calls. Note: When Call Appearance keys have been allocated, all the call appearance lines must be in use before this function becomes active. This function does not required any data to be entered when programmed. This function cannot be programmed through the phone by the user. Pressing FwUOn toggles the extension's forward on busy state.
Page 42 - Function Key Programming Function Keys Here+ - Follow Me Here Forwards calls to the target extension to this extension. This function requires the original target extension to be entered when programmed. The extension number is then shown next to Here+. This function cannot be programmed through the phone by the user. Pressing Here+ sets the target extension's Follow Me To number to that this extension. Calls to the target extension are then forwarded to this extension.
Function Key Programming Function Keys - Page 43 HGNS+ - Set Hunt Group Night Service (!) Put a specific hunt group into night service mode. This function requires the hunt group number to be entered when programmed. The hunt group number is then shown next to HGNS+. This function can be programmed through the phone by the user using an Admin key. HGNS+ puts the hunt group into night service. Group calls then go to its Pressing night service fallback group if set or, if not answered, to voicemail.
Page 44 - Function Key Programming Function Keys HoldCW - Hold Call Waiting Place the current call on hold and connects any call waiting. This function is not supported in the USA. This function does not required any data to be entered when programmed. This function cannot be programmed through the phone by the user. Pressing HoldCW places the current call on hold and connects any call waiting without any ringing.
Function Key Programming Function Keys - Page 45 Listn - Call Listen Allow the extension to listen to groups calls to the target extension. The call parties cannot hear the listening extension. This function requires entry of the target extension number when programmed. This function cannot be programmed through the phone by the user. The Listn key shows the target extension number. Use of this function requires setup of the extension's monitor group by the System Administrator.
Page 46 - Function Key Programming Function Keys OCSeq - Set Outside Call Sequence Sets the ringing pattern (sequence) used for internal calls. This function is currently not supported on the 2420 telephone. Page - Page Page the specified target extension or group. The target must be capable of hands-free speech. This function requires the target extension or group number to be specified when programmed. The target is then shown next to Page.
Function Key Programming Function Keys - Page 47 PCall - Priority Call Call a specified target extension even if that extension is set to 'Do not Disturb'. This function can be programmed with or without an extension number being specified. If programmed with an extension number then the target extension is shown next to PCall. If programmed without an extension number then the user has to enter the extension number when PCall is pressed This function cannot be programmed through the phone by the user.
Page 48 - Function Key Programming Function Keys PickM - Call Pickup Members Pickup any call ringing an extension that is a member of the specified group. This function requires entry of the target group number when programmed or the group name in quotation marks. This function cannot be programmed through the phone by the user. Pressing PickM answers any call currently ringing a member of the specified group. The call does not have to be a call to the group number.
Function Key Programming Function Keys - Page 49 RBak+ - Ringback When Free Sets a callback when free on busy extensions and callback when next used on unanswered extensions. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. When an extension called does not answer or is busy, pressing AutCB sets a callback on that extension. Whilst the callback is set, AutCB is shown with a symbol. Pressing AutCB again cancels the callback.
Page 50 - Function Key Programming Function Keys Relay - Relay Pulse Pulse the specified external output relay (1 or 2) on for 5 seconds. This function requires the relay switch (1 or 2) on the telephone system to be entered when programmed. This function cannot be programmed through the phone by the user. Pressing Relay switches the specified relay on for 5 seconds and then off.
Function Key Programming Function Keys - Page 51 Rtriv - Retrieve Call Retrieve a call previously held into a specified ISDN central office slot and is only supported if the central office provides a Q.931 hold facility. This function is not supported in the USA. This function requires the central office slot number to be specified when programmed. The slot number is then shown next to Rtriv. This function cannot be programmed through the phone by the user.
Page 52 - Function Key Programming Function Keys Spres - AD Suppress (!) Replace the display of dialed digits with s characters. This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an Admin key. The programmed Spres key toggles the display of dialed digits on/off. When on, Spres is shown with a symbol and each dialed digit is replaced by s on the display.
Function Key Programming Function Keys - Page 53 TmDay - Time of Day (!) Replaces the user name and number details on the phone display with the date and time. This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an Admin key. When time and date mode is selected, a is shown next to TMDay. [User | Digital Telephony | Emulation | Time of Day] Toggl - Toggle Calls Cycle through each of the extension user's current held calls.
Page 54 - Function Key Programming Function Keys VMOff - Voicemail Off Disables access to the user’s voicemail box. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. The VMOff key switches voicemail operation for the extension off. [User | Digital Telephony | Advanced | Voicemail | Voicemail Off] VMOn - Voicemail On Enables/disables access to the user’s voicemail box.
Introduction System Features - Page 55 System Features Introduction As well as your phones specific features, you can access a number of system features by dialing short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes.
Page 56 - Call Forwarding System Features Call Forwarding Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday). • To switch forward direct station (i.e. not Hunt Group*) calls on dial *01, to switch it off dial *02. • To switch forward on busy on dial *03, to switch it off dial *04. • To switch forward on no answer on dial *05, to switch it off dial *06.
Voicemail System Features - Page 57 Voicemail Where your system has voicemail support and has been installed: • To switch voicemail on dial *18, to switch it off dial *19. • To retrieve your voicemail, use the code *17. Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback. • To turn Voicemail Ringback on dial *48; to turn it off dial *49.
Page 58 - Overview Management and Troubleshooting Management and Troubleshooting Overview The 5610 IP Telephones are relatively trouble-free. This chapter provides helpful information for: • Testing your telephone to be sure it is operating correctly. • Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested resolutions.
Troubleshooting Chart Problem/Symptom Characters do not appear on the display screen. No dial tone. Phone does not ring All other IP problems SPEED DIAL APPLICATION: You cannot dial out using any Speed Dial entries. You cannot add an entry to the Speed Dial list CALL LOG APPLICATION: You cannot dial out after selecting a call log entry. You cannot add an entry to the Speed Dial list. Dialing from this application does not go through.
Page 60 - Resetting the IP Telephone Management and Troubleshooting Resetting the IP Telephone Reset your IP Telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. Resetting Your Phone This basic reset procedure should resolve most problems. 1. Press the Mute button. 2. Using the dial pad, press the following keys in sequence: 73738# • The display shows the message “Reset values? * = no # = yes.” 3.
Index - Page 61 Index Abbreviated Dial..................................................... 32 Program............................................................... 48 Absent Text............................................................ 32 Absnt...................................................................... 32 Account Code Entry............................................... 32 Acct ........................................................................ 32 AD ...................................
Page 62 - Index Index (Cont.) Follow Me Here..................................................................... 42 Here Cancel ........................................................ 41 To ........................................................................ 38 To Number .......................................................... 42 FolTo...................................................................... 38 Forward All ........................................................................
Index - Page 63 Index (Cont.) Pickup Any ...................................................................... 47 Call ...................................................................... 35 Directed ............................................................... 38 Group .................................................................. 47 Members ............................................................. 48 Priority Call............................................................. 47 Prog .........
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.
