IP Office Mailbox Users Guide 40DHB0002USCP Issue 5 (09/23/2002)
Page ii Contents IP Office Mailbox User........................................................................................ 3 Introduction............................................................................................................................................... 3 Accessing Your Mailbox ........................................................................................................................... 3 General Operation ........................................................
IP Office Mailbox User Page 3 IP Office Mailbox User Introduction This manual covers the mailbox controls available to IP Office Voicemail Lite users. The same controls are also available to IP Office Voicemail Pro users if that system is running IP Office telephony mode, contact your System Administrator for details. Accessing Your Mailbox To access your mailbox from your own extension, dial *17. Until you have set an access code for your mailbox you can only access it from your own extension.
IP Office Mailbox User Page 4 General Operation You can use the following default short codes from your own extension. • Access your mailbox from your own extension: *17 • Turn voicemail on/off: *18 / *19 • Turn voicemail ringback on/off: *48 / *49 If you call your own extension and are diverted to voicemail to leave a message, you can press 8 during the initial voicemail greeting to switch to collecting your messages.
IP Office Mailbox User Page 5 Voicemail Help Menu You can press 8 at any time to listen to the Help Menu. • • • • • • • • • • • • • • 1 - Play old messages. 2 - Play saved messages. 3 - Edit your greeting. 4 - Delete the message you are currently listening to. 5 - Save the message you are currently listening to. 6 - Forwarding options. 7 - Repeat the last Message. 8 – Help. 9 - Skip the message. ** - Call back the sender (while listening to the message internally only).
IP Office Mailbox User Page 6 Changing Your Greeting Message You can record a personalised greeting message by pressing 3 whilst in your mailbox. The following options are given: • • • • 1 - Hear your greeting message This option also allows you to hear the message you have just recorded so that you can then decide to rerecord it or save it. 2 - Change your greeting message You will be asked to speak after the tone and then press 2 at the end of the message.
IP Office Mailbox User Page 7 Voicemail Reception After a caller has been routed to Voicemail, you may wish to give the caller the option to be transferred to another extension, for example; Reception, an assistant or to an external number such as your mobile. To do this your System Administrator must setup a Voicemail Reception number for you. Then you should record a new greeting message informing callers that if they press 0 they will be transferred.
IP Office Mailbox User Page 8 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.
