User Guide

Supervisor features
37
Displaying the queue
Use the Display Queue feature to access the status of calls in an
ACD queue. The information displayed includes the following:
• number of calls waiting in the queue
• number of agent positions occupied for the queue
• the length of time that the oldest call has waited in the queue
• the number of calls that have been overflowed into the queue
To display information on your ACD queue:
Figure 4 shows the ACD queue status.
Figure 4: Current status of ACD queue
Press the Display Queue key.
Information on your current ACD queue
appears on the display.
DisplayQue
WAITING MAND LWAIT TOFQ
12 9 0:20 0
Length of
time first call
has waited
Calls time
overflowed
into this queue
Calls waiting
Number of
manned
positions