Title page Nortel Communication Server 1000 IP Phone 2002 User Guide
Revision history Revision history June 2009 Standard 02.02. This document is up-issued to support Communication Server 1000 Release 6.0. May 2009 Standard 02.01. This document is up-issued to support Communication Server 1000 Release 6.0. May 2007 Standard 01.03. This document is up-issued to support Communication Server Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Phone 2002 User Guide (NN-10300050). July 2006 Standard 7.00.
Revision history February 2005 Standard 4.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones. September 2004 Standard 3.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.0. October 2003 Standard 2.00. This document is up-issued to support Succession 3.0 Software. November 2002 Standard 1.00. This document is issued to support Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 2.0.
Contents Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About the Nortel IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . 11 IP Phone 2002 models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Telephone controls . . . . . . . . . . . . . . . . . . . . .
Contents Enabling and disabling Call Timer . . . . . . . . . . . . . . . . . . 36 Accessing Display Diagnostics . . . . . . . . . . . . . . . . . . . . 36 Choosing a Local Dialpad Tone . . . . . . . . . . . . . . . . . . . . 37 Choosing a Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 38 Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 40 Configuring call log options . . . . . . . . . . .
Contents Using Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Using Timed Reminder Recall . . . . . . . . . . . . . . . .
Contents Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 92 Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Using Autodial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Using the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Using Call Page Connect to make an announcement . . . . . .
Contents Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 124 Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 124 Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 126 Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Access External Server Applications . . . . . . . . . . . . . . . .
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About the Nortel IP Phone 2002 About the Nortel IP Phone 2002 The Nortel IP Phone 2002 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: All features are not configured on all IP Phone 2002 telephones. Consult your system administrator to verify which features are configured for your use.
About the Nortel IP Phone 2002 IP Phone 2002 models There are two models of the IP Phone 2002, referred to as Phase 1 and Phase 2. The Phase 2 models have some features that are not available on the Phase 1 models. To determine the model of your telephone, turn the telephone over and locate the label containing the product code (NT code). The product code identifies the model of your telephone.
About the Nortel IP Phone 2002 — Quit — Directory — Message (Inbox) — Outbox/Shift (reserved for future development) — Services — Expand to PC • four call processing fixed keys: — Hold — Goodbye — Handsfree — Mute • shared LAN access with a PC • headset jack with On/Off key • automatic network configuration • hearing-aid compatibility 13
About the Nortel IP Phone 2002 Telephone display Your IP Phone 2002 has three display areas: • The upper display area is used for user-defined feature key labels. • The middle display area is used for single-line information such as caller number, caller name, feature prompt string, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), and telephone information.
About the Nortel IP Phone 2002 Figure 3: IP Phone 2002 Telephone controls Note: Some IP Phone 2002 phones are equipped with optional key caps. Text in parentheses indicates labels appearing on the key caps. For example, (Services). Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume and the left side to decrease volume.
About the Nortel IP Phone 2002 A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD indicates that the line is on hold. A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD indicates that the feature is being programmed. Use the Goodbye key to terminate an active call. (Goodbye) (Hold) (Message/Inbox) Press the Hold key to put an active call on hold.
About the Nortel IP Phone 2002 (Services) Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — On-hook default path — Call timer — Display diagnostics — Local dialpad tone — Ring type — Change feature key label — Set Info — Live Dialpad — Caller ID display order — Normal mode indication • Password admin: — Station Control Password Note: The Password Admin menu is not available on all IP
About the Nortel IP Phone 2002 (Services) Continued • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured). • Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured). Note 1: Press the Services key to exit from any menu or menu item. Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Press the Speaker key to activate handsfree.
About the Nortel IP Phone 2002 Press the More... key to access the next layer of soft keys (self-labeled). When a message is left for the user, the Message Waiting Indicator (MWI) flashes. Also, this indicator flashes to indicate an incoming call when the telephone ringer is ON. (Quit) (Expand to PC) (Outbox/Shift) Press the Quit key to end an active application. Pressing the Quit key does not affect the status of calls currently on your telephone.
About the Nortel IP Phone 2002 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone. Call features and FFCs must be assigned to your telephone and supported by system software.
About the Nortel IP Phone 2002 To change your SCPW: 1. Press the Services key. (Services) 2. Press the Up/Down navigation keys to scroll and highlight Password Admin. 3. Press the Select soft key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down navigation keys to scroll and highlight New Password. 6. Press the Select soft key. 7. Use the dialpad to enter the new password.
About the Nortel IP Phone 2002 8. Press the Select soft key to accept the new password. Note: If you have been locked out of your IP Phone 2002, or have forgotten your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off. To turn Password Protection on or off: 1. Press the Directory key. (Directory) 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode. 3.
About the Nortel IP Phone 2002 6. Choose one of the following soft keys: or — Yes to accept the selection. — No to return to the Directory menu. 7. Press the Done soft key.
Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 2002 using the following methods: • Enter and edit text using the telephone dialpad. • Edit text using the soft keys. Entering text using the dialpad You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List. For example, if you want to use the letter “A”, press the number 2 key once. If you want the letter “C”, press the number 2 key three times.
Entering and editing text 7. Press the Choose soft key to select a symbol. 8. Press the Next soft key to submit your changes. Table 2 describes the soft key editing functions on the IP Phone 2002. Table 2: Editing soft key description Key Description Cancel Action is cancelled. Choose Select a symbol. Clear Clear the input field. Case Switch the next character to either uppercase or lowercase. Delete Backspace one character. Done/Select/Enter Meaning depends on application. More...
Connecting the components Connecting the components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2002 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack. Connecting the components of the telephone 1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone.
Connecting the components Figure 4 shows connections on the IP Phone 2002.
Configuring options Configuring options The IP Phone 2002 Services menu lists the following submenus: • The Telephone Options menu is used by you or your system administrator to configure telephone preferences. • Password Admin menu is used by you or your system administrator to change the Station Control Password. • The Virtual Office Login and Test Local Mode (for Branch Office) menus are listed when an IP Phone 2002 Class of Service is configured for Virtual Office and Branch Office.
Configuring options • “Selecting date and time format” on page 34 • “Enabling OnHook Default Path” on page 35 • “Enabling and disabling Call Timer” on page 36 • “Accessing Display Diagnostics” on page 36 • “Choosing a Local Dialpad Tone” on page 37 • “Choosing a Ring type” on page 37 • “Configuring Live Dialpad” on page 32 • “Configuring Caller ID display order” on page 33 • “Configuring Normal mode indication” on page 34 • “Changing feature key labels” on page 38 • “Viewing telephone
Configuring options 5. Press the Select soft key. The display provides information required to adjust your selection. 6. Choose one of the following: or — Press the Select soft key to save changes and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Adjusting volume To adjust the volume, press the Services key, select Telephone Options, and select Volume adjustment… from the menu. To adjust the volume: 1.
Configuring options Down Up or or 3. To increase or decrease the volume, do one of the following: — Press the Down or Up soft keys. — Press the Up/Down navigation keys. 4. Choose one of the following: or — Press the Select soft key to save the volume level and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations.
Configuring options 2. Choose one of the following: — Press the Select soft key to save the contrast level and return to the Telephone Options menu. or — Press the Cancel soft key to keep existing configurations. Selecting a Language The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options, and select Language… from the menu. To select a Language: 1.
Configuring options Note: Live Dialpad automatically activates the primary DN key. To configure Live Dialpad, press the Services key, select Telephone Options, and select Live Dialpad from the menu. To configure Live Dialpad 1. Press the Up/Down navigation keys to scroll and highlight Live Dialpad. 2. Press the Select soft key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — On — Off 4. Choose one of the following: — Press the Select soft key to save the setting.
Configuring options 1. Press the Services key, select Telephone Options and select Caller ID display order. 2. Press the Up/Down navigation keys to scroll and select one of the following: — Number, name (default) — Name, number 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications. Configuring Normal mode indication The Normal mode display indication can be On or Off when the IP Phone is in normal mode.
Configuring options To select a date and time format: 1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upperright side of the display area. 2. Choose one of the following: or — Press the Select soft key to save the format and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations.
Configuring options Enabling and disabling Call Timer The call timer measures how long you are on each call. To enable or disable the call timer, press the Services key, select Telephone Options, and select Call Timer from the menu. To enable/disable Call Timer: 1. Choose one of the following: or — To enable the call timer, press the On soft key. — To disable the call timer, press the Off soft key. 2.
Configuring options 2. Press the Cancel soft key to return to the Telephone Options menu. Choosing a Local Dialpad Tone The Local Dialpad Tone option produces dual-tone multifrequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the Services key, select Telephone Options, and select Local DialPad Tone from the menu. To choose a Local Dialpad Tone: 1.
Configuring options To select a Ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the Ring types. 2. Press the Play soft key to sample the ring tone. 3. Choose one of the following: — Press the Select soft key to save the ring type and return to the Telephone Options menu. — Press the Stop soft key and use the Up/Down navigation keys to select a different ring type. — Press the Cancel soft key to keep existing configurations.
Configuring options To rename the labels: 1. Press the Select soft key. 2. Press the feature key that is being changed. Note: If you enter a prime DN key, an error message appears. 3. Enter the new information for the feature key label. To enter special characters, press the Up navigation key. For information about entering text, see “Entering text using the dialpad” on page 24. 4. Choose one of the following: — Press the Select soft key to save the changes and return to the Telephone Options menu.
Configuring options 2. Use the Up/Down navigation keys to scroll and highlight one of the following: a. Restore all key labels — Press the Yes soft key to change all feature keys to default values. b. Restore one key label — Press the Select soft key. — Press the feature soft key. — Press the Yes soft key to change the selected feature key label to the default value. Note: When labels are changed to default values, you cannot undo the change. The labels must be reentered.
Configuring options To view telephone information: 1. Press the Up/Down navigation keys to scroll through the list to view telephone information. 2. Press the Cancel soft key to return to the Telephone Options menu.
Configuring options 2. Press the Select soft key. 3. Press the Up/Down navigation keys to scroll and highlight Log unanswered calls. 4. Choose one of the following: or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations. Configuring New Call indication You can configure the IP Phone 2002 to display a message to indicate that a new incoming call has been received. The default configuration is on.
Configuring options 4. Press the Select soft key. 5. Press the Up/Down navigation keys to scroll and highlight one of the following: — New call indication off — New call indication on 6. Choose one of the following: or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations. Configuring Preferred Name Match You can configure the IP Phone 2002 to display the name of the caller as defined in your Personal Directory.
Configuring options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Preferred name match on — Preferred name match off 4. Choose one of the following: or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations. Configuring Area Code Setup Use the Area Code Setup menu to save up to three area codes.
Configuring options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Select soft key. 5. Use the dialpad to enter the number at the prompt. 6. Choose one of the following: or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep the existing configurations. To edit area code display: 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup. 2.
Configuring options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Select soft key. 5. Use the dialpad to edit the number. 6. Choose one of the following: or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.
Configuring options To configure the Name display format: 1. Press the Up/Down navigation keys to scroll and highlight Name display format. 2. Press the Select soft key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — first name, last name — last name, first name 4. Choose one of the following: or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.
Making a call Making a call This section describes the features associated with making a call.
Making a call 3. To terminate the call, choose one of the following: or — Replace the handset into the cradle. — Press the Goodbye key. (Goodbye) Using on-hook dialing Use on-hook dialing to dial a number before lifting the handset 1. Leave the handset in the cradle. 2. Press the line (DN) key. 3. Dial the number when the dial tone sounds. 4. After the called party answers, lift the handset. 5. To terminate the call, choose one of the following: or — Replace the handset in the cradle.
Making a call Using Handsfree dialing Use Handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. 1. Press the Handsfree key. 2. If a headset is connected, press the Headset key. 3. Dial the number. To discontinue a Handsfree call: Press the Goodbye key. (Goodbye) To mute a Handsfree call: (Mute) 1. Press the Mute key. The LED indicator flashes. 2.
Making a call To switch from Handsfree to Handset mode: Lift the handset. To switch from Handset to Handsfree mode: 1. Press the Handsfree key. 2. Replace the handset. To use a Headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key. To switch from Handsfree to Headset: 1. Press the Headset key.
Making a call Using Live Dialpad Use Live Dialpad to dial a number using the telephone dialpad without having to pick up the handset, press the handsfree key or press the line (DN) key. 1. Leave the handset in the cradle. 2. Dial the number. 3. After the called party answers, lift the handset. 4. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key.
Making a call about each entry, and dial Corporate Directory numbers.To use Corporate Directory, press the Directory key and select Corporate Directory. To search for a specific number: 1. When prompted, use the dialpad to enter the desired name in the last name, first name format. 2. Press the Search soft key to find the desired name. Note: The first match on the screen appears after there is a successful search. 3. Choose one of the following: or — Press the Dial soft key to dial the resulting number.
Making a call 2. Choose one of the following: or — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. Making a call using the Personal Directory Using the Personal Directory feature, you can store a maximum of 100 entries consisting of names and numbers. To use the Personal Directory, press the Directory key and select Personal Directory.
Making a call Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use Callers List, press the Directory key and select Callers List. For information about how to configure and use Callers List see “Using the Callers List” on page 110. To make a call using the Callers List: 1.
Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To use the redial list, press Directory and select Redial List. For information about how to configure and use the redial list, see “Using the Redial List” on page 112. To make a call using the Redial List: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Redial List. 2.
Making a call 3. Choose one of the following: — In the Redial List, press the Down navigation key to display the date and time the last call was placed to the selected entry. — In the Caller List, press the Down navigation key twice to display the date and time of the last call from the selected entry. Note: In the caller list, press the navigation key once to display the number of times a caller has called. Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing.
Making a call To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: or — To erase all numbers, press the Clear soft key. Reenter the numbers to be dialed. — To change numbers one at a time, press the Delete soft key to backspace. Reenter the number. 3. Press a line key to dial the number.
Making a call Using Autodial Use the Autodial feature to display, store, and automatically dial telephone numbers. To store an Autodial number: 1. Without lifting the handset, press the appropriate AutoDial key. Note: The word autodial appears next to the appropriate key on the display screen. 2. Using the dialpad, dial the telephone number (including access code) to be stored on the selected AutoDial key. 3. Press the AutoDial key a second time to store the number on the selected key.
Making a call 2. Press an AutoDial key in the upper display area to display the number associated with that key. To use AutoDial: 1. Lift the handset. 2. Press an AutoDial key in the upper display area to dial the number associated with that key. Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings after the person you called becomes available. Ring again automatically redials the number. To activate Ring Again: 1.
Making a call To call a Ring Again party after you receive notification: 1. After receiving the notification ring, lift the handset, or if you are using the headset, go to Step 2. 2. Press the Ring Again soft key to automatically dial the number. To deactivate Ring Again before notification: Choose one of the following: — Press the RingAgain soft key a second time. — Enter the RingAgain Deactivate FFC.
Making a call 2. To redial without lifting the handset, press the line (DN) key twice (the last number dialed is automatically redialed). Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers. To store a Speed Call number: 1. Press the Speed Call Controller soft key. The triangular icon flashes, indicating programming mode. 2.
Making a call To make a speed call: 1. Lift the handset. 2. Press the Speed Call Controller soft key. 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial speed call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 1. Lift the handset. 2. Choose one of the following: or — Press the System Speed Call soft key. — Press the System Speed Call Controller (SScCtl) key. 3.
Making a call Using Hot Line Use the Hot Line feature to automatically dial a specific number. To use Hot Line: Press Hot Line to automatically dial the number. Using Intercom Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an Intercom call: 1. Lift the handset. 2. Press the Intercom key. 3. Dial the one- or two-digit code for the desired intercom group member.
Making a call To answer an Intercom call while on a line other than your Intercom group line: 1. Choose one of the following keys: (Hold) or — Press the Hold key to put the current call on hold. — Press the Goodbye key to end the call. (Goodbye) 2. Press the Intercom key and begin to speak.
Answering a call Answering a call Each incoming call causes the telephone to ring, the LCD indicator beside the Line (DN) key to flash, and the message indicator lamp to flash. To answer a call: Choose one of the following four options: • Lift the handset. • Press the Handsfree button located on the left side of the handset. • Press the line (DN) key beside the LCD indicator as it flashes. • Press the Headset key if a headset is connected to your telephone.
While on an active call While on an active call This section describes the following features available during an active call: • “Placing a call on hold” on page 67 • “Transferring a call” on page 68 • “Using Timed Reminder Recall” on page 69 • “Using Attendant Recall” on page 70 • “Using Call Park” on page 71 • “Recording a Calling Party Number” on page 73 • “Displaying incoming call information” on page 74 • “Tracing a malicious call” on page 74 Placing a call on hold Use the hold feature
While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To use the Transfer feature to direct a call to a third party: 1. Press the Transfer soft key. The other party is on hold and a dial tone sounds. The LCD indicator light flashes steadily. 2. Dial the DN to which the call is to be transferred or use Personal Directory, Redial List, or Callers List to select a number to dial. 3.
While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: 1. Press the Transfer soft key. The call is put on hold. 2. Dial the number to which the call is being transferred. 3. Choose one of the following to start the recall timer: — Press the Transfer soft key. or — Replace the handset before the extension answers.
While on an active call If the transferred call is not answered and your telephone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: or (Goodbye) — Press the Transfer soft key and repeat the transfer. — If the transfer is picked up while you are on the line, press the Goodbye key to complete the transfer. Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant.
While on an active call Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line. If configured network-wide, call park can be used across networks. A System Park Extension can be configured to automatically park most calls. To park a call on the system park DN or on your own DN: During an active call, press the Park soft key twice.
While on an active call To park a call using the SPRE code or FFC: 1. Choose one of the following: or — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the Call Park FFC. 3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to Step 4. 4. Choose one of the following: or — Press the Transfer soft key. — Press the Conference soft key. To retrieve a parked call: 1. Lift the handset. 2.
While on an active call 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant. Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number or to charge a call to an account number during an established call. To record a caller’s number for accounting purposes: 1. Press the Call Party soft key. The caller is placed on hold. 2.
While on an active call Displaying incoming call information Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. To view the information about an incoming call while on a call in progress: 1. Press the Display key. 2. Press the flashing line (DN) key. The call waiting information appears. Note: You can use the Display key to show status information when using other feature keys.
While on an active call To use Call Trace without a call trace key: 1. Choose one of the following: or — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect.
Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 76 • “Using Call Pickup” on page 77 • “Using Call Waiting” on page 78 Using Automatic Answerback When the Automatic Answerback feature is active, your telephone automatically answers in handsfree mode after one ring; however, calls are not forwarded to the voice message service. To activate Automatic Answerback: Press the Automatic Answerback key.
Incoming calls Using Call Pickup Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group. To answer a call in your own call pickup group: 1. Lift the handset. 2. Choose one of the following: or — Press the Pickup key. — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group: 1. Lift the handset. 2. Press the Group Pickup key or enter the Pickup Group FFC. 3.
Incoming calls 2. Choose one of the following: — Press the Pickup key. or — Enter the Pickup Directory Number FFC. 3. Dial the DN of the telephone that is ringing (in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Release and try again), press the Goodbye key. Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call.
Incoming calls To return to the first telephone call: 1. Choose one of the following: (Hold) or — Press the Hold key to put the second call on hold. — Press the Goodbye key to end the second call. (Goodbye) 2. Press the line (DN) key associated with the first call. If you do not have a Call Waiting key: 1. Press the Goodbye key to end the current call. (Goodbye) 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.
While away from your desk While away from your desk You can use the following features if you are going to be away from your desk: • “Using Call Forward” on page 80 • “Using Internal Call Forward” on page 81 • “Using Remote Call Forward” on page 82 • “Securing your telephone” on page 84 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is ringing, the call cannot be forwarded.
While away from your desk To deactivate call forward: Choose one of the following: or • Press the Forward soft key. • Lift the handset and enter the Call Forward All Calls Deactivate FFC. To reinstate call forward to the same number: Press the Forward soft key twice. Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone.
While away from your desk 3. Press the Internal Call Forward key. To deactivate internal call forward: Choose one of the following: — Press the Internal Call Forward key. or — Lift the handset and enter the Internal Call Forward Deactivate FFC. To reinstate call forward to the same number: Press the Internal Call Forward key twice. Using Remote Call Forward Use the Remote Call Forward feature to forward calls (from any telephone other than your own) to any telephone. To activate remote call forward: 1.
While away from your desk 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. or — To forward calls to the previous call forward telephone number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which calls are being forwarded. If calls are forwarded to an invalid number, a fast busy signal sounds. 7. Press the # key. To deactivate remote call forward: 1.
While away from your desk 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After hearing the dial tone, dial your DN. 6. Press the # key. Securing your telephone Use the electronic lock feature to prevent others from making calls from your telephone. The electronic lock feature is controlled using your SCPW. To change your Station Control Password, see “Using encrypted calling” on page 20. To lock your telephone: 1. Lift the handset. 2.
While away from your desk 4. Choose one of the following: (Goodbye) or — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, dial your DN. To unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: (Goodbye) or — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, dial your DN.
Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 86 • “Setting up a conference call” on page 87 • “Using the Conferee Selectable Display and Disconnect feature” on page 88 • “Using Group Call” on page 89 Using the Call Join feature Use the call join feature to connect a call to a current active call.
Talking with more than one person Setting up a conference call Use the conference feature to set up a conference call. The maximum number of people the conference feature supports is either three or six, depending on the configuration of your telephone. To set up a conference call: 1. While on a call, press the Conference soft key to place the party on hold. You receive a dial tone. 2. Dial the number of the person you want to add to the conference call.
Talking with more than one person 2. Press the line (DN) key beside the flashing status icon to return to your original call. Using the Conferee Selectable Display and Disconnect feature Use the conferee selectable display and disconnect feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: 1. While on a conference call, press the Conferee Selectable Display key to turn on the LCD indicator.
Talking with more than one person 2. Press the line (DN) key on which the conference call is established. 3. Choose one of the following: (Goodbye) — For a single conferee, press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. — For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected. Then press the Goodbye key.
Talking with more than one person 2. Press the Group Call key or enter the Group Call FFC. — The feature automatically calls all group members. The Group Call indicator flashes until all members answer. — The telephone numbers of the group members appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily. — If a member in your group is on a conference call or another group call, their telephone is not connected to your group call.
Talking with more than one person To end a group call: Press the Goodbye key. (Goodbye) Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.
Working without interruption Working without interruption This section describes the activating make set busy feature, which provides uninterrupted work time. Activating Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: Choose one of the following: — Press the Make Set Busy key. or — Lift the handset and enter the Make Set Busy Activate FFC.
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone.
Additional call features 3. Press the Goodbye key to end the call. (Goodbye) Using the Buzz feature Use the Buzz feature to notify another person of a call, a visitor, or a request. If two telephones are linked together, one person can signal the other. The person signaled hears a buzz. To buzz the telephone linked to your telephone: Press the Buzz key.The telephone linked to your telephone buzzes as long as you press the key.
Additional call features 2. Dial the Page Trunk Access Code to complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye key. (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or ThreeWay Calling. To use Centrex/Exchange Line Switchhook Flash: 1. While on a call, press the Centrex Line Switchhook Flash key. A special dial tone sounds. 2.
Additional call features Charging a call or charging a forced call Use the call charge feature to charge a call to a specific account. The forced charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1. Lift the handset. 2. Press the Charge soft key or dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When the dial tone sounds, dial the number. To charge a call in progress: 1.
Additional call features 2. Choose one of the following: — Press the Charge soft key. or — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. To charge a call to an account when you transfer a call: 1. Press the Transfer soft key. The call is on hold. 2. Choose one of the following: — Press the Charge soft key. or — Dial the Call Detail Recording FFC. 3. Dial the charge account number.
Additional call features 4. After the dial tone, dial the number to where the call is to be transferred. 5. Press the Transfer soft key when you hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer soft key. To charge a call to an account when you add someone to a conference call: 1. Press the Conference soft key. The call is placed on hold. 2. Choose one of the following: — Press the Charge soft key.
Additional call features 5. Press the Conference soft key. Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: You receive a busy signal after dialing a telephone number. 1. Choose one of the following: — Press the Override key. or — Enter the Override FFC to initiate a Forced Camp-on.
Additional call features 2. Choose one of the following: — Press the Override key again. or — Enter the Override FFC again. The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons remain connected. 3. To terminate the call, press the Goodbye key.
Additional call features 1. Choose one of the following: — Press the Override key. or — Enter the Override FFC to initiate a Forced Camp-on. Note: The person you called receives a tone, and you receive a ring or ringback signal or a busy or engaged signal, depending on the options chosen. You are now camped-on to the number you dialed. 2. Hang up the telephone. 3. After the person you called finishes the call, your telephone automatically dials the number and both telephones ring.
Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy or engaged signal: 1. Dial a telephone number and receive a busy signal. 2. Choose one of the following: — Press the Override key. or — Enter the Override FFC. The people in the targeted call receive a tone for approximately one second. After Override joins you to their call, a short tone repeats every 16 seconds. 3.
Additional call features Using Privacy Release Use the Privacy Release feature so that one or more people who share your DN can join a call. To use Privacy Release in an established state: Press the Privacy Release soft key during a call. Others join the call by pressing the shared number (DN) key on the telephone (Multiple Appearance DN feature). Using Radio Page Use the Radio Page feature to page a person. The paged person answers the call after entering a special Page Meet-me code from any telephone.
Additional call features (Goodbye) or 4. If your call goes unanswered for a preset time period and a 15-second highpitched tone sounds followed by silence, press the Goodbye key or replace the handset. To use Automatic Post selection: The called party is either busy on the telephone or away from the desk. To page the called party, there is no need to redial the number of the called party. 1. Press the Radio Page soft key. A special dial tone sounds. 2. Dial the Radio Paging Access FFC.
Additional call features To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any telephone. 1. Lift the handset. 2. Dial the Radio Paging Answer FFC. The paging tone sounds. 3. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady high-pitched (Number Unavailable) tone sounds.
Additional call features To respond to a voice call: Your telephone rings once and the caller's voice transmits through your speaker. Lift the handset.
Additional telephone features Additional telephone features The following features are described in this section: • “Using the Personal Directory” on page 107 • “Using the Callers List” on page 110 • “Using the Redial List” on page 112 • “Using Virtual Office” on page 114 • “Using Media Gateway 1000B” on page 121 Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries.
Additional telephone features 2. Press the Next soft key. 3. Use the dialpad to enter the telephone number. 4. Press the Next soft key. 5. Use the dialpad to enter the name. 6. Choose one of the following: or — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen. To edit an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Press the Edit soft key and perform your edits.
Additional telephone features 3. Choose one of the following: or — Press the Done soft key to save the changes. — Press the Cancel soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the entry. 2. Press the Delete soft key. 3. Choose one of the following: or — Press the Confirm soft key. — Press the Cancel soft key. To search for an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2.
Additional telephone features Using the Callers List The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls.
Additional telephone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: or — Press the Confirm soft key. — Press the Cancel soft key. To delete the entire Callers List: 1. Press the Delete soft key.
Additional telephone features 2. Choose one of the following soft keys: — Yes to delete entire Callers List. or — No to return to the previous screen. Using the Redial List The Redial List feature logs all outgoing calls. Redial List can store up to 20 entries in the list. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made and to redial previously dialed calls.
Additional telephone features 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: or — Press the Confirm soft key. — Press the Cancel soft key. To delete the entire Redial List:. 1. Press the Delete soft key. 2. Choose one of the following soft keys: or — Yes to delete the entire Callers List. — No to return to the previous screen.
Additional telephone features Using Virtual Office If you are going to be away from your office telephone, use the Virtual Office feature to transfer calls and all of your office telephone’s features to a remote telephone. Note 1: Consult your system administrator to verify if the Virtual Office feature is available for your use. Note 2: If designated as the office telephone, the IP Phone 2002 can be activated for Virtual Office by an IP Phone 2004, an IP Softphone 2050, or another IP Phone 2002.
Additional telephone features 3. Press the Select soft key. 4. At the prompt, enter your User ID. 5. Press the Select soft key. 6. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the user ID is not found locally, the message “Locating Remote Server” appears. Note 2: After three failed login attempts, wait one hour before attempting to log in again or contact your system administrator to reset your password. For more information, see “Using encrypted calling” on page 20.
Additional telephone features Using Virtual Office on your remote telephone The following figures show various IP Phones logged on to an IP Phone 2002 using Virtual Office.
Additional telephone features Figure 7: Logged on to an IP Phone 2002 using an IP Softphone 2050 A user information line appears on all displays listing the number of your office telephone. Using Virtual Office on your office telephone When activated for Virtual Office by a remote telephone, your office telephone is logged out and no longer operational. A Logged Out message appears on your telephone alerting you that it is being used for Virtual Office.
Additional telephone features 2. To use your office telephone as the remote telephone for Virtual Office, press the Virtual soft key to log in to another IP Phone. Logging out of Virtual Office To log out from a remote telephone: 1. Press the Services key. (Services) 2. Press the Up/Down navigation keys to scroll and to highlight Virtual Office Logout. 3. Press the Select soft key.
Additional telephone features Troubleshooting Virtual Office Virtual Office can display error messages on-screen. Table 3 lists error messages and actions to correct the causes. Table 3: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP Phone is active (not idle). Wait for remote IP Phone to become idle and try again. ACD is logged in. Log out of ACD IP Phone before initiating Virtual Office from another IP Phone.
Additional telephone features Table 3: Troubleshooting Virtual Office (Part 2 of 3) Displayed Message Probable Cause Actions Locked from Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify your system administrator to clear the lock. Permission Denied (1) Remote telephone has no Station Control Password. Notify system administrator. Permission Denied (3) Incorrect user ID entered. Enter correct user ID.
Additional telephone features Table 3: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Permission Denied (6) Incorrect user ID entered. Enter correct user ID. Incorrect Station Control Password entered. Select Retry, and try again with the correct Station Control Password. Server Unreachable (1) Network problem. Notify the system administrator if the problem persists. Server Unreachable (2) Network problem.
Additional telephone features Using Test Local Mode Use Test Local Mode to check local mode functionality (make and receive telephone calls). This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. 1. Press the Services key. (Services) 2. Press the Up/Down navigation keys to scroll and highlight Test Local Mode. 3. Press the Select soft key (the telephone resets and registers to the branch office).
Additional telephone features 3. Press the Select soft key (the telephone registers back to the Main Office). Troubleshooting MG 1000B MG 1000B can display error messages on-screen. Table 4 lists error messages and actions to correct the causes. Table 4: Troubleshooting MG 1000B Display Message Probable Cause Actions Local Mode Test Local mode. Press the Services key, and then select Resume Normal Mode. Network problem. Contact system administrator if problem persists.
Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 124 • “Activating Message Registration” on page 126 • “Using Maid Identification” on page 128 • “Displaying Room Status” on page 129 Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call.
Using Hospitality features 4. Press the Goodbye key. (Goodbye) To quit an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. Note: In a 24-hour time format, 7:30 a.m.
Using Hospitality features 4. Press the Goodbye key. (Goodbye) Activating Message Registration Use the Message Registration feature to read, change, or reset the meters that log your hotel telephone calls. To read meters: 1. Press the Message Registration key. 2. Dial the room DN. 3. Press the Message Registration key. To change a meter: 1. Press the Message Registration key. 2. Dial the room DN. 3. Dial the correct meter count.
Using Hospitality features 4. Press the * key. 5. Press the Message Registration key. To reset a meter to zero: 1. Press the Message Registration key. 2. Dial the room DN. 3. Press the * key. 4. Press the Message Registration key.
Using Hospitality features Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room. To enter cleaning status: 1. Press the Room Status key. 2. Dial the DN for the room for which the cleaning status is being changed. 3.
Using Hospitality features 6. Press the Room Status key. Displaying Room Status Use the Room Status feature to view the status of a room using the Display Module. To read the status of a room: 1. Press the Room Status key. 2. Dial the DN for the room. The DN appears followed by a two-digit code.
Using Hospitality features 3. Press the Room Status key. Changing the status of a room: 1. Press the Room Status key. 2. Dial the DN for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale 3.
Using Hospitality features 4. Press the Room Status key.
Access External Server Applications Access External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2002. For more information about the External Server Applications, see the Nortel IP Phone External Server Applications User Guide (NN43100-100).
Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use Table 5 to keep track of the FFCs assigned by your system administrator.
Flexible Feature Codes (FFC) Table 5: Flexible Feature Codes (Part 2 of 2) FFC 134 Feature FFC Feature RingAgain Deactivate Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On
Accessories Accessories IP Phone Key Expansion Module The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2002. You can connect up to two KEMs to your IP Phone 2002, providing a total of 48 additional keys. Figure 8: The IP Phone KEM For more information about the IP Phone Key Expansion Module, see the Nortel IP Phone Key Expansion Module (KEM) User Guide (NN43119102).
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Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory and safety information Table 6 lists EMC compliance for various jurisdictions.
Regulatory and safety information Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://www.nortel.com/corporate/community/environment/life_cycle/ declarations.
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Terms you should know Terms you should know Attendant A telephone operator in your organization. AutoDial A telephone number programmed on the AutoDial key for onetouch dialing. Callers List A list of all incoming calls (maximum 100 entries). Calling Party Name Display (CPND) Information appearing on the display screen such as the caller’s name and telephone number. The system must have CPND enabled.
Terms you should know Directory key Enables access to Corporate Directory, Personal Directory, Redial List, and Callers List. Directory Number (DN) A number consisting of one to seven digits for a telephone. Also known as an extension number. Expand to PC A fixed key on your telephone reserved for future feature development. An audible non-working tone is generated along with a display message “Service not available” if this key is pressed. Fastbusy A signal given when all outgoing lines are busy.
Terms you should know Headset key A fixed key used to answer a call using the headset. Hold key A fixed key used to place an active call on hold. Information display Any display of call activity, lists, prompts, and status of calls. On the IP Phone 2002, the information area is a 1-line by 24-character display. If the text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text.
Terms you should know More... An option that allows access to the multiple layers of the soft keys. Soft keys are the four keys located directly below the display area. Mute key A fixed key used to listen to the caller without transmitting. Navigation keys Up/Down and Left/Right keys used to scroll through menus and lists appearing on the display screen. Off-hook Any line selected to make a call or receive an incoming call.
Terms you should know Primary directory number The main extension number on your telephone. Private Line A feature that can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line. Programmable line (DN) and feature keys The four keys located at the sides of the upper area of the display. Quit key A fixed key on your telephone that is used to exit applications.
Terms you should know Soft keys A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. These keys are also used to configure parameters in the Telephone Option menu. Speaker key A fixed key used to activate Handsfree. Special dial tone The three consecutive tones followed by a dial tone that you hear when accessing telephone features.
Terms you should know User interface Screen displays that interact with the end user as a result of an action or event. Volume control bar A rocker bar you press to increase or decrease the volume of the ringer, handset, headset, speaker, and the Handsfree feature.
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Index Index A About the IP Phone 2002 11 Answer a call 65 Attendant 139 Attendant Recall 69 AutoDial 58, 139 AutoDial Transfer 92 Automatic Wake-Up 123 B Basic features 12 Buzz feature 93 C Call features and Flexible Feature Codes 20 Charge a call or charge a forced call 95 Communication Server 1000 139 Conferee Selectable Display and Disconnect 87 Conference call 86 Configure area Code set-up 43 Configure call log options 40 Configure Callers List log 40 Configure Name Display format 45 Configure New C
Index Expand to PC key 19, 140 L External server applications 131 Language display 32 F Last Number Redial 60 Line (DN) key 16 Fastbusy signal 140 Local Area Network (LAN) 11 Feature display 140 Local DialPad Tone 36 Fixed key 140 Local mode 120 Flexible Feature Code (FFC) 76, 140 M Flexible Feature Codes (FFCs) 132 Maid Identification 127 G Malicious Call Trace 73 Goodbye key 16, 140 Group Call 88 Make Set Busy 91 Media Gateway 1000B 120 Meet - me page 102 Meridian 1 144 H Message (In
Index P Services key 17, 143 Page Meet-me code 102 Shared Directory Numbers 143 Paging tone 142 Soft keys (self-labeled) 18, 144 Password Admin 142 Speaker key 18, 144 Personal Directory 53, 142 Special dial tone 144 Place a call on hold 66 Speed Call 61 Predial feature 56 Station Control Password (SCPW) 144 Primary directory number 143 Privacy Release 102 Private Line 143 Programmable line (DN)/feature keys (self-labeled) 15, 143 Status Messages 144 Switchhook 144 System or Switch 144 Syste
Index Volume adjustment 30 Volume control bar 15, 145 152
Nortel Communication Server 1000 IP Phone 2002 User Guide Copyright © 2009 Nortel Networks. All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.
