User Guide

Agent and supervisor features
15
Agent and supervisor features
This section describes the following login features that are common to the
Call Center Agent and Supervisor:
• “Logging in as agent” on page 15
• “Logging in with Agent ID and Multiple Queue Assignments” on
page 16
• “Logging out as agent” on page 20
Logging in as agent
Use the Agent Login to enter an Automatic Call Distribution (ACD) queue.
If an Agent ID is assigned to you, the display screen prompts you to enter
a four-digit code.
1. Lift the handset.
2. Press the InCalls key.
3. If “Enter Agent ID” appears on the
screen, use the dialpad to enter your ID.
4. Press the # key. The telephone goes into
a Not Ready state.