User Guide

Agent features
23
Using Activity Code
Use Activity Code to record the types of activities you are performing.
To record activities:
3. Press the Services key. Set the “On-
hook default path” to “Headset Enabled”.
1. When the Activity LCD indicator is
flashing, press the Activity key.
2. Use the dialpad to enter the Activity
code.
3. Press the Activity key.
If performing multiple tasks, repeat these
steps.
Note: If configured, Activity codes can
be entered while in the NotReady state.
(Services)