User Guide

Agent features

Using Emergency

Use the Emergency feature to contact your supervisor immediately in an

emergency situation.

Using Not Ready

Use the Not Ready feature to take your telephone out of the call queue

while completing post-call work.

1. During an active call, press the

Emergency key.

Note: The Emergency LCD remains lit

as long as the feature is active.

When the supervisor answers, a three-

way call commences with you, your

supervisor, and the caller.

2. Press the Emergency key again to

transfer the caller to the supervisor and

terminate your access to the caller and

supervisor.

1. Press the NotReady key to temporarily

log out of the system.

Note: The NotReady LCD remains lit as

long as the feature is active.