User Guide

Agent features
27
Contacting your supervisor
Use the Supervisor feature to talk to your supervisor in the following
ways:
• “To answer a call from your supervisor:” on page 27
• “To answer a call from your supervisor while on another call:” on
page 27
• “To place a call to your supervisor:” on page 28
• “To conference in your supervisor during a call in progress:” on
page 28
• “To transfer a call to your supervisor during a call in progress:” on
page 28
To answer a call from your supervisor:
To answer a call from your supervisor while on another call:
When the LCD next to the Supervisor key
flashes, press the Supervisor key.
Note: The LCD remains lit as long as
you are on the call.
The LCD next to the Supervisor key flashes
and a buzzer sounds.
1. Press the Hold key to put the current call
on hold.
(Hold)