User Guide

Agent features

To place a call to your supervisor:

To return to the ACD call:

To conference in your supervisor during a call in progress:

To transfer a call to your supervisor during a call in progress:

2. Press the Supervisor key.

Press the line (DN) key beside the

flashing LED indicator to return to the

caller on hold.

Press the Supervisor key.

Note: Calls are automatically put on hold

when you use the Supervisor key.

Press the InCalls key.

1. Press the Supervisor key to talk

privately with your supervisor.

2. Press the Supervisor key again for a

conference call with your supervisor,

yourself, and the other caller.

1. Press the Supervisor key.