User Guide

Supervisor features
30
Supervisor features
The following sections describe features available to the Supervisor:
• “Using Answer Agent” on page 30
• “Using the Agent key” on page 31
• “Using Answer Emergency” on page 32
• “Using Call Agent” on page 32
• “Using Interflow” on page 33
• “Using Night Service” on page 33
• “Observing a call” on page 35
• “Displaying the queue” on page 35
• “Displaying agent status” on page 37
Using Answer Agent
Use the Answer Agent feature to receive calls from agents in a non-
emergency situation.
1. When the LCD next to the Answer Agent
key flashes, press the Answer Agent
key.
Note 1: The Agent ID of the individual
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call and your status
changes to NotReady.