User Guide

Supervisor features
32
Using Answer Emergency
Use the Answer Emergency feature to receive calls from agents in an
emergency situation.
Using Call Agent
Use the Call Agent feature to contact an Agent.
1. When the LCD next to the Answer
Emergency key flashes, press the
Answer Emergency key.
Note 1: The Agent ID of the individual
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call and your status
changes to NotReady.
2. Press the Goodbye key to end the call.
1. Press the Call Agent key.
2. Choose one of the following:
— Press a selected Agent key.
— Dial the agent’s Position ID.
(Goodbye)