User Guide

Supervisor features
38
The LCD indicator beside the Display Queue key gives you a visual
indication of the number of calls in the ACD queue. Table 2 lists the four
states for this LCD indicator.
Table 2: States of LCD indicator
Indicator Queue status Description
Off Light There are few or no
calls waiting.
On Normal An acceptable
number of calls are
waiting.
Slow Flashing Busy Calls are backing up
in the queue. Calls
overflowing to this
queue will not be
accepted.
Fast Flashing Overloaded Too many calls in this
queue. New calls are
being overflowed to
another queue.