Operating Instructions
Table Of Contents
- Contents
- Chapter 1: Introduction
- Chapter 2: Phone overview
- Chapter 3: Getting started
- Chapter 4: Navigation
- Chapter 5: Handling incoming calls
- Chapter 6: Handling outgoing calls
- Chapter 7: Call-related features
- Chapter 8: Managing contacts
- Adding a new contact
- Adding a contact from the Recents list
- Editing a contact
- Doing a quick search for a contact
- Viewing the contact details
- Searching for a contact
- Combining contacts
- Deleting a contact
- Creating a local Сontacts group
- Adding a contact to the local group
- Removing a contact from the local group
- Assigning a ringtone to a contact
- LDAP Directory
- Chapter 9: Managing Recents
- Chapter 10: Managing conference calls
- Chapter 11: Advanced features
- Accessing the Features screen
- Active call shortcut keys
- Activating the screen saver
- Activating Send All Calls
- Automatic Callback
- Autodialing a pre-assigned number
- Blocking your extension from displaying during calls
- Bridged Call Appearance
- Busy Indicator
- Calendar
- Call Forwarding
- Call forwarding to your cell phone using EC500
- Calling in your intercom group
- Call Parking
- Dynamic Park and Page
- Call Pickup
- Call recording
- Call Transfer
- Crisis alert station
- Displaying your extension on outgoing calls
- Excluding others from bridging on to your call
- Extending a call to your cell phone
- Hunt Group Busy
- Interrupting a call with a whisper page
- Limit Incoming Calls
- Long-term acoustic exposure protection
- Multiple Device Access
- Using URI dialing to make a call
- Making a priority call
- Multicast Paging
- No Hold Conference
- Precedence call
- Pre-configuration of keys
- Presence
- SLA Mon™
- Shared control
- Team Button
- Tracing a malicious call
- Using a Guest Login
- WML browser
- Chapter 12: Customization
- Phone
- Applications
- Audio
- Turning automatic gain control on or off
- Enabling and disabling Bluetooth
- Pairing a Bluetooth enabled headset with your phone
- Turning button clicks on and off
- Turning error tones on and off
- Enabling wireless headset bidirectional signaling
- Setting headset mic level
- Configuring hearing aid compatibility
- Setting a headset profile
- Setting a personalized ringtone
- Display
- Changing the background image
- Changing the screen saver
- Setting the screen saver details
- Adjusting the brightness of a phone screen
- Setting the display language
- Setting the backlight timer
- Setting the time format
- Setting the date format
- Setting the time zone
- Setting the text size
- Setting the phone screen width
- Setting the network mode
- Chapter 13: Troubleshooting
- Chapter 14: Resources
- Index
Chapter 13: Troubleshooting1
Limited access during failover2
One or more telephone system servers provide your phone with its connectivity, features, and3
functionality. If a disconnect or switch from one server to another occurs, your phone goes into4
Failover mode to keep it operating while alternate server resources are established. Depending on5
the server your phone is on, an icon may appear on the Top display line to notify you that failover6
is in effect.7
Failover has different stages. For example, while your phone transitions to a new server it is in8
“limbo” and functionality may be limited. When the alternate server is active, your phone assumes9
the functionality available on that server, which may not be the same as your original server. When10
the original server is restored, your phone transitions back (failback) and functionality may again11
be limited during the transition. When your phone is back on the original server, normal12
functionality is restored. Failover and failback are automatic; you have no control over failure13
mode.14
Keep in mind that during failover certain features may not be available and telephone functionality15
may be limited. Check the soft keys at the bottom of the display to determine the actions you can16
take during failover. You can also press the Phone button to display the for possible actions.17
Important:
Do not log your telephone off during failover or until normal service is restored on your original18
telephone server. Logging off during failover, during transition to or from an alternate server, or19
while your phone is active on an alternate server may cause your phone to become20
inoperable.21
The following conditions apply when your telephone is in Failover mode:22
• If you are on a call when failover occurs, the call will remain active. You cannot initiate new23
calls while your phone transitions to the alternate server.24
• Certain soft keys may not display and their related functions may be unavailable until25
transition to the alternate server is complete.26
• Call connection may take longer than usual.27
• During the transition to a new server, any active conference calls, call transfers, and held28
calls may be dropped. Incoming calls might not reach you and can go to voice mail.29
• Emergency calls might or might not work, depending on the stage of failover and the30
functionality available on the alternate server.31
May 2020 Using Avaya J189 IP Phone SIP 116
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—May 8, 2020—8:55 AM (UTC)