Operating Instructions
Table Of Contents
- Contents
- Chapter 1: Introduction
- Chapter 2: Phone overview
- Chapter 3: Getting started
- Chapter 4: Navigation
- Chapter 5: Handling incoming calls
- Chapter 6: Handling outgoing calls
- Chapter 7: Call-related features
- Chapter 8: Managing contacts
- Adding a new contact
- Adding a contact from the Recents list
- Editing a contact
- Doing a quick search for a contact
- Viewing the contact details
- Searching for a contact
- Combining contacts
- Deleting a contact
- Creating a local Сontacts group
- Adding a contact to the local group
- Removing a contact from the local group
- Assigning a ringtone to a contact
- LDAP Directory
- Chapter 9: Managing Recents
- Chapter 10: Managing conference calls
- Chapter 11: Advanced features
- Accessing the Features screen
- Active call shortcut keys
- Activating the screen saver
- Activating Send All Calls
- Automatic Callback
- Autodialing a pre-assigned number
- Blocking your extension from displaying during calls
- Bridged Call Appearance
- Busy Indicator
- Calendar
- Call Forwarding
- Call forwarding to your cell phone using EC500
- Calling in your intercom group
- Call Parking
- Dynamic Park and Page
- Call Pickup
- Call recording
- Call Transfer
- Crisis alert station
- Displaying your extension on outgoing calls
- Excluding others from bridging on to your call
- Extending a call to your cell phone
- Hunt Group Busy
- Interrupting a call with a whisper page
- Limit Incoming Calls
- Long-term acoustic exposure protection
- Multiple Device Access
- Using URI dialing to make a call
- Making a priority call
- Multicast Paging
- No Hold Conference
- Precedence call
- Pre-configuration of keys
- Presence
- SLA Mon™
- Shared control
- Team Button
- Tracing a malicious call
- Using a Guest Login
- WML browser
- Chapter 12: Customization
- Phone
- Applications
- Audio
- Turning automatic gain control on or off
- Enabling and disabling Bluetooth
- Pairing a Bluetooth enabled headset with your phone
- Turning button clicks on and off
- Turning error tones on and off
- Enabling wireless headset bidirectional signaling
- Setting headset mic level
- Configuring hearing aid compatibility
- Setting a headset profile
- Setting a personalized ringtone
- Display
- Changing the background image
- Changing the screen saver
- Setting the screen saver details
- Adjusting the brightness of a phone screen
- Setting the display language
- Setting the backlight timer
- Setting the time format
- Setting the date format
- Setting the time zone
- Setting the text size
- Setting the phone screen width
- Setting the network mode
- Chapter 13: Troubleshooting
- Chapter 14: Resources
- Index
An incoming multicast page is played on the phone speaker. When the page is played, the Phone1
screen displays the Page from <group name> notification during the whole time of2
transmission.3
All configured multicast groups that you can send a page to are available in the Features menu.4
You can add, move or delete the multicast page keys from the Phone screen by the common5
customization procedure.6
Active calls with a lower priority than the multicast page are put on hold, all lower-priority incoming7
calls are ignored.8
A multicast page is ignored if the agent is on an active call and has the Do Not Disturb status, or9
making an emergency call.10
Related links11
Customizing phone keys on page 9612
13
Sending a multicast page14
About this task15
You can send a multicast page to a group of users by activating the Multicast Paging group on the16
Phone screen. If the required group is not added on this screen, you can access all multicast page17
groups configured for your phone in the Features menu.18
Procedure19
1. Do one of the following:20
• Lift the handset.21
• Press Speaker.22
• Press Headset.23
2. (Optional) If you use the handset, press End Call to cancel dialing.24
3. On the Phone screen, scroll to the required multicast page group, and press Select.25
The phone displays the Paging <group name> box.26
4. To end the multicast page, do one of the following:27
• Press End Call.28
• If you use the handset as an audio device, hang up.29
No Hold Conference30
With the No Hold Conference feature, you can add participants to your call while continuing your31
active conversation. The No Hold Conference feature lets you create a conference call without32
putting any call participant on hold.33
No Hold Conference
May 2020 Using Avaya J189 IP Phone SIP 81
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DRAFT—May 8, 2020—8:55 AM (UTC)