Title page Nortel Mobile Communication Series 3100 Portfolio Nortel Mobile Communication Client 3100 for Nokia User Guide
Contents Contents New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Getting help from the Nortel Web site . . . .
Contents Uninstalling the MCC 3100 for Nokia software . . . . . . . . . . . . 20 CA root certificate installation . . . . . . . . . . . . . . . . . . . . . . . . . 21 MCC 3100 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Personal preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Calling a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Calling from your extension . . . . . . . . . . . . . . . . . . . . . . . 51 Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Advanced call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6
New in this release New in this release The following sections detail what is new in Mobile Communication Client 3100 for Nokia in MC 3100 Release 2.1. Features Nortel Mobile Communication 3100 Release 2.1 introduces an over the air installation and upgrade option. Other changes This document is up-issued for Release 2.1. Revision history May 2008 Standard 02.02. This document is issued to support Nortel Mobile Communication 3100 Release 2.1.
New in this release September 2007 Standard 01.01. This document is issued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5.0.
How to get help How to get help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
How to get help Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.
Introduction Introduction This section contains the following topics: • “MCC 3100 features” on page 11 • “Before you begin” on page 12 • "System and network requirements" on page 12 • "About this guide" on page 14 MCC 3100 features The Nortel Mobile Communication Client 3100 (MCC 3100) for Nokia application allows you to achieve real-time communication with the Nortel Mobile Communication Gateway 3100 (MCG 3100) and Nortel Communication Server.
Introduction • Use the following call modes: — Direct Outbound—This is the basic mode. You can initiate calls directly from your Nokia device to other parties by dialing or selecting friends to call. This direct mode uses an Outgoing Call Service DN to access the MCG 3100 in the enterprise. The MCG 3100 then dials the number entered in the MCC 3100 using the enterprise dial plan.
Introduction Important Notice: Users are advised to select and use headsets which are designed to reduce excessive sound pressure levels or acoustic shocks. Users should check that their headsets do meet their respective National or International Acoustic and Safety requirements. Table 1: System requirements Hardware and software Type Operating system Symbian v7.0 operating system. Nokia device Nokia E60, E61, E62, or E65 series device. Battery Charged battery in your device.
Introduction • Cellular network subscription • Cellular Internet access (for example, GPRS, EDGE, CDMA 1xRTT, or EVDO) • WiFi Internet access (Optional) Server specification The corporate network requires a minimum of one Communication Server to support MCC 3100. The corporate network must have an MCG 3100 to deploy MCC 3100 for Nokia. Dedicated commercial off the shelf (COTS) server platforms support the MCG 3100 software.
Software installation Software installation This section contains the following topics: • “Installing the MCC 3100 for Nokia software from a computer” on page 15 • “Installing the MCC 3100 for Nokia software over the air” on page 17 • “Moving the MCC 3100 icon to the menu screen” on page 18 • “Upgrading the MCC 3100 for Nokia software from a computer” on page 19 • “Upgrading the MCC 3100 for Nokia software over the air” on page 20 • “Uninstalling the MCC 3100 for Nokia software” on page 20 • “
Software installation 1. Connect the Nokia device to a PC using a Universal Serial Bus (USB) cable. 2. Extract the MCC 3100 files to any folder on your computer. 3. Locate the folder where you extracted the MCC 3100 files. You require the following files to install the application: — MCC3100-N.jar — MCC3100-N.jad — MCC3100Service-1-1-0.sis 4. Launch the Nokia PC Suite on your PC by selecting Start > Programs > Nokia PC Suite > Nokia PC Suite. 5. Click File Manager. The Nokia Phone Browser appears. 6.
Software installation An Uploading progress dialog box appears indicating a transfer of the files to your device. See “Uploading progress” on page 17. Figure 2: Uploading progress The remainder of the installation is performed from your Nokia device. 8. On your Nokia device, press the Menu key. The Menu screen appears. 9. Select Tools > App. mgr The Applications Manager appears. 10. Scroll to the MCC3100-N.jad file, then select Options > Install. 11. Follow the prompts to complete the installation. 12.
Software installation 3. Use the following address format to access the Mobile User Portal web page: http://:8080/m or https://:8443/m 4. Click the Installable load. 5. Select Open. 6. Select Yes. 7. Select Continue. 8. Follow the prompts to complete the installation. 9. After the installation completes, exit the web browser and ignore prompts. 10. Optionally, move the MCC 3100 application icon to the menu screen of your Nokia device.
Software installation 6. Highlight the MCC 3100 icon, and then press Options > Move. A check mark appears in the upper right corner of the icon. 7. Use the five-way scroll key to select the screen position where you want to place the MCC 3100 icon, and then press the scroll key. The MCC 3100 icon moves to the position you selected. Note: If you do not move the application icon to the Main screen, then the MCC 3100 is available in the installat folder.
Software installation Upgrading the MCC 3100 for Nokia software over the air 1. On your Nokia device, press the Menu key. The Menu screen appears. 2. On the Menu screen, select Web. 3. Use the following address format to access the Mobile User Portal web page: http://:8080/m or https://:8443/m 4. Click the Installable load. 5. Select Open. 6. Select Yes. 7. Select Continue. 8. Select OK to start the upgrade. 9. Follow the prompts to complete the installation.
Software installation The Menu screen appears. 3. Select Tools > App. Mgr. The Applications Manager appears. You must remove the files and applications one at a time. 4. Highlight the MCC3100-N.sis file, and select Options > Remove. 5. Select Yes to confirm file removal. 6. Highlight the MCC3100-N.jad file, and select Options > Remove. 7. Select Yes to confirm file removal. 8. Highlight the MCC 3100 application and select Options > Remove. 9. Select Yes to confirm application removal. 10.
Software installation 4. Click File Manager. 5. In the Nokia Phone Browser, browse to the folder that contains the root certificate, and then select and copy the root certificate. 6. Paste the root certificate into the Nokia Phone Browser > Nokia > Phone memory > Data > Documents folder. 7. On the Nokia phone, press the Menu key. 8. On the Menu screen, select Office > File mgr > Documents. 9. In the Documents folder, select the certificate. 10. Select Options > Open.
MCC 3100 configuration MCC 3100 configuration This section contains the following topics: • “Initial configuration” on page 23 • "System settings" on page 26 • "Personal preferences" on page 29 • "Call settings" on page 31 Initial configuration The first time you start the Mobile Communication Client 3100 (MCC 3100) after you install it on your Nokia, you must configure the following parameters provided by your system administrator: • your account username and extension • your account password
MCC 3100 configuration Figure 1: System Settings Note: If the Main screen appears, then your basic settings are already configured, and you can start using the application. 3. In the Username field, enter user name provided by your system administrator. 4. In the Password field, enter the password provided by your system administrator. 5.
MCC 3100 configuration 8. From the menu, select Preferences. The Preferences screen appears. See “Preferences” on page 25. Figure 2: Preferences 9. In the Mobile Contact field, enter the cell telephone number for your Nokia device. Note: On some devices, the Mobile Contact field is automatically populated with the cell telephone number for your device. 10. From the menu, select Save. If you correctly enter the settings, you log on to the system. 11.
MCC 3100 configuration 15. After the installation complete, close the web browse and ignore prompts to accept the license agreement a second time. 16. On the Confirmation screen, select No and then OK. If you have the latest usability enhancement , Main screen appears. See “Overview of the main screen” on page 35. If you made an error, you are prompted to re-enter the settings.
MCC 3100 configuration Configuring your system settings 1. Go to the Main or Preferences screen. 2. From the menu, select System Settings. The System Settings screen appears. See “System Settings” on page 24. 3. Complete the fields on the System Settings screen using the information provided by your system administrator. Consult your system administrator if you need assistance. Table 2: System Settings fields Field Settings Username Enter your MCG 3100 user name. Password Enter your MCG 3100 password.
MCC 3100 configuration Table 2: System Settings fields Field Settings Secondary MCG3100 Address Enter the IP address or the domain name and port of the secondary MCG 3100: http://:8080 or https://:8443 If you use a certificate on the mobile device to support HTTPS you must use an FQDN for this parameter and the FQDN must match the FQDN used to generate the certificate. For example: https://mcg3100.nortel.com:8443.
MCC 3100 configuration Table 2: System Settings fields Field Settings No. of Visible Entries in Friends Popup (0 -50) Specify the number of friends that display in the Friends preview page of the MCC 3100. You can choose from a range of 0 to 50 items (default is 7). Best Performance for Call Delivery Select this parameter to improve call delivery performance if you do not receive some of your incoming calls. Warning: Enabling this feature increases your device’s power consumption. 4.
MCC 3100 configuration Table 3: Preferences screen fields Field Settings Last Name Enter your last name Display Name Enter the name that serves as your unique identifier on the MCC 3100. This name displays in the status bar of the main screen. Mobile Contact Enter your Nokia telephone number. Your phone number must be configured. This is your default contact location. You can select other contact locations when you place an Advanced Call.
MCC 3100 configuration Table 3: Preferences screen fields Field Settings International Prefix Enter an international prefix. For example, if your telephone company requires a prefix of 011 for international calls, enter 011. Corporate Prefix Enter the digits required to make a call within the company. For example, if the telephone dialing plan requires corporate calls to use a specific trunk, configure the digits required to access that trunk.
MCC 3100 configuration Figure 4: Call Settings 3. Use the radio buttons to select a Call Screening Mode: — Call Screening Enabled—When you receive an incoming call, the MCC 3100 displays a dialog that allows you to either accept the call on your Nokia, redirect the call to another number, or decline the call. — Call Screening Disabled—When you receive an incoming call, the MCC 3100 allows you to only accept calls on your Nokia device.
Basic functions Basic functions This section contains the following topics: • “Starting and exiting the MCC 3100 application” on page 33 • “Logging on and logging off” on page 34 • “Hiding the MCC 3100 application” on page 34 • “Overview of the main screen” on page 35 • “Navigating screens” on page 37 • “Accessing Help” on page 38 Starting and exiting the MCC 3100 application This section describes how to start the MCC 3100 application.
Basic functions 3. Select Yes to exit the application, or Cancel to return to the application. 4. Select Ok to confirm your selection. Note: Nortel recommends that you exit the MCC 3100 application before you shut off your device. Note: On some Nokia devices, you can exit the application by selecting Quit from any menu. Logging on and logging off To log on or log off the MCC 3100, perform the following steps: 1. Go to the main MCC 3100 screen. 2. Select Options to display the menu. 3.
Basic functions Overview of the main screen After you configure the MCC 3100 (see “Initial configuration” on page 23), the Main screen appears whenever you start the MCC 3100. The Main screens menu provides access to the full functionality of the MCC 3100. See “Main screen” on page 35. Figure 5: Main screen Status panel The Status panel indicates your current presence status on the network. For example, if Connected appears, then you are logged on and available to take calls.
Basic functions • Logged out by Server (grey text)—You are logged off because the MCG 3100 is unavailable. You automatically log on when the server becomes available.
Basic functions Navigating screens Use the five-way scroll key to scroll screens, select or navigate menus, and select settings. Use Selection keys to perform functions indicated by the text above the key (for example, to select from a menu). Use the keypad to enter numbers and characters. Use the Send key to initiate calls and the End key to terminate calls. Use the Menu key to open the main menu. Accessing screens The Main screen contains links from which you can access other screens.
Basic functions Note: Some devices may not offer the full range of shortcut keys. Table 4: Shortcut keys Key Action a-z While focus is on the Main screen or the Friends preview panel, press a key to search for friends with names that start with that letter. space Go to the Place Call screen to initiate a call. If focus is on the Friends preview panel when you press space, the highlighted friend’s contact location is preconfigured.
Basic functions • Abbreviations: explains terms that appear in the Call screens • About: provides the MCC 3100 software version number 1. From any screen, select Help. The Help screen appears. See “Help screen” on page 39 The Help screen displays information related to the previous screen. For example, if you select help from the Logs screen, the Logs topic displays. 2. Change topics by selecting a different item from the menu or list.
Basic functions 40
Advanced functions Advanced functions This section contains the following topics: • “Friends” on page 41 • “Searching the corporate directory” on page 47 • “Placing Calls” on page 49 • “Groups” on page 55 • “Logging Events” on page 62 • “Managing voice mail” on page 66 Friends Friends are people that you call frequently. Each friends has a name and at least one contact location (extension or telephone number). You can use the MCC 3100 to add, edit, and delete friends.
Advanced functions Figure 8: New friend screen 3. Complete the fields on the Edit Contact screen using the information in “Adding a friend” on page 42 as a guide. Table 5: Adding a friend Field Settings Display Name Enter a display name for your friend. This name appears on the Friends screen. Extension Enter the office extension number associated with your friend. Last Name Enter the last name for your friend. First Name Enter the first name for your friend.
Advanced functions Table 5: Adding a friend Field Settings Mobile contact Enter the mobile telephone number of your friend. When you call this friend, you choose this number from a list. Home contact Enter the home telephone number of your friend. When placing a call to this friend, you can choose this number from a list. Other1 contact Enter an additional telephone number of your friend. When you call this friend, you choose this number from a list.
Advanced functions Table 5: Adding a friend Field Settings Default Prefix Select the friend’s default prefix. • Use No Prefix • Local Prefix • Long Distance Prefix • International Prefix • Corporate Prefix When you initiate a basic call or group call, the system automatically inserts this prefix ahead of the call to contact number. Note: Provide at least one contact location: Extension, Office number, Mobile number, Home number, or Other number. 4.
Advanced functions 4. Make changes if needed, and then select Save from the menu. Your new friend is added to the MCC 3100 local address book. Note: After you add a friend from the logs screen, check that the contact information is complete. You may need to add a prefix or special character that was removed from the original record. To add a friend from the Search Results screen 1. From the Main screen, select Corp Dir link: or, from the Friends screen select Search from the menu.
Advanced functions To edit a friend 1. From the Main screen, select the Friends links. The Friends screen appears. 2. Highlight the friend you want to edit. 3. From the menu, select Edit Friend. The Edit Friend screen appears. See “Edit friend screen” on page 46. Figure 9: Edit friend screen 4. Edit the friend information as required. 5. After you edit a friend, select Save from the menu. The screen displays the friend’s updated information.
Advanced functions Deleting a friend You can delete a friend from the MCC 3100 local address book. To delete a friend from the MCC 3100 local address book 1. From the main screen, select the Friends link. The Friends screen appears. 2. Highlight the friend you want to edit. 3. From the menu, select Delete Friend. 4. Click Yes to confirm the deletion. The friend is deleted from the MCC 3100 local address book.
Advanced functions 2. Enter as much of the person’s name as you know. You must enter at least one character. 3. To search for friends that you saved on the MCC 3100, select Also search local friends. 4. From the menu, select Search Now. Your search results appear on the Search Results screen. If you search in both the local and corporate directories, your search results appear in two panels: local and corporate. See “Search results screen” on page 48. Figure 11: Search results screen 5.
Advanced functions Note: To locate a friend, you require a first name or a last name. You cannot locate friends that have only a display name. Placing Calls Your enterprise telephone system manages all calls that you place on the MCC 3100. You can quickly and easily call your co-workers either by selecting them from a friends list or by dialing their extension number. As well, one number is associated with all of your outbound calls, regardless of your actual location.
Advanced functions Figure 12: Direct outbound mode Direct Outbound mode requires an Outgoing Call Service DN configured in your MCC 3100 settings. For more information, see “System settings” on page 26. When the MCC 3100 is configured for Direct Outbound mode, you can switch from Direct Outbound mode to Call-me-First mode for advanced calls. See “Advanced call” on page 52. Call-me-First mode In Call-me-First mode, your calls are completed in two steps. First the enterprise telephony system calls you.
Advanced functions Calling a friend You can place a call to a friend directly from your Nokia device. Your friend receives the call at their default contact location. 1. Go to the Main, Logs, Friends, or Search Results screen. 2. Scroll to log entry or click a shortcut key to select a friend. 3. Press the green call button or from the menu, select Call. Optionally press Space or Enter to place the call.
Advanced functions — Internal office extension numbers (for example, 4489). — External PSTN numbers (for example, +16131231111). 4. Press the green call button or from the menu, select Call. Optionally press Space or Enter to place the call. You can also choose Call from Extension or Advanced Call from the menu. See “Calling from your extension” on page 51 or “Advanced call” on page 52.
Advanced functions Figure 14: Place call prefix 8. Press the green Call button or from the menu, select Call. The enterprise telephony system calls you at the contact location you specified. 9. Answer the call. 10. The enterprise telephony system calls your friend at the contact location you specified. 11. After your friend answers, you connect and the conversation can commence.
Advanced functions Receiving calls After you log on, you can receive audio calls from any MCC 3100 screen. If the MCC 3100 has call screening enabled, you can accept the call on the Nokia, redirect the call to another number, or decline the call. If the MCC 3100 has call screening disabled, the call can only be accepted from your Nokia device. If the MCC 3100 has Mobile Do-Not-Disturb enabled, the call is forwarded to voice mail.
Advanced functions Groups You can add and manage a group that contains multiple friends, and then initiate conference calls to the group. Adding a group 1. From the Main screen menu, select Group Mgmt. The Group Management screen appears. 2. From the menu, select New Group. The New Group screen appears. See “New group screen” on page 55. Figure 16: New group screen 3. Enter the name of the group in the Group Name box. 4. From the menu, select Save.
Advanced functions The Add to Group screen appears. See “Add to group screen” on page 56. Figure 17: Add to group screen 3. Select the group you wish to add the friend to. 4. From the menu, select Add Now. The friend is added to the group you selected. 5. Repeat steps 1 to 4 for all friends in the group. You can select one or more friends in one group and add them to another group. For more information, see “Managing friends in a group” on page 56.
Advanced functions Figure 18: Group management screen 2. From the Group List, select a group. 3. From the menu, select Group Details. The Group Details screen appears. See “Group details screen” on page 57. Figure 19: Group details screen 4. Select or deselect the friends you wish to manage. 5. From the menu, select one of the following options: — Call to initiate a group call to the friends. — Edit to view or edit the selected friend on the Edit Friend screen. Only one friend at a time can be edited.
Advanced functions — Add to Another Group to add the selected friends to another group. — Select All to select all friends in a group. — Clear All to remove all selected friends in a group. — Delete Selected Users to delete the selected friends from the group. — Save Selections to save the current friend selections. The next time you enter the Group Details screen, the same friends are selected. Managing a group You can manage groups by deleting groups and changing group names. 1.
Advanced functions Initiating a group call With a group call, you can select a nonmobile contact location for yourself. You can set up the call on your Nokia device and then engage in the conversation on another device, such as your desktop telephone. 1. From the Main screen, select the Groups link, or from the Main screen menu, select Group Mgmt. The Group Management screen appears. See “Group management screen” on page 57. 2. From the Group List, select a group. 3. From the menu, select Group Details.
Advanced functions 6. In the Using list, select your contact location for the group call, or accept the default. 7. In the Using Prefix list, select your call prefix for the group call, or accept the default. 8. From the menu, select Call. The Group-Call Session screen appears. 9. The enterprise telephony system calls you at the contact location you specified. 10. Accept the call, and then follow the prompts. As the group call initiator, you perform the following steps: a.
Advanced functions • press *6 to mute or unmute your own voice • press *7 to lock or unlock the conference • press *8 to hear a list of participants • press *9 to stop the help Joining a group call that is in progress You can join a group call that is in progress if you selected Join Later when you were initially invited to participate. Note: If you are the group call initiator, you cannot join 1. Go to the Logs screen. See “Logging Events” on page 62. 2.
Advanced functions Logging Events The MCC 3100 retains a record of your recent communication sessions. The following events are logged: • Incoming calls (answered, missed) • Outgoing calls (successful, unsuccessful, in progress) • System event notifications You can view an abbreviated list of log events on the Main screen. For a complete list and for details concerning individual events, you must access the Logs screen.
Advanced functions The Recent preview panel displays up to 10 friends that you recently communicated with. 2. Optionally, select an entry and select a menu command such as Call. Viewing entries on the Logs screen The Logs screen provides a history of your most recent incoming and outgoing calls, voice mail messages, and system event notifications. The Logs screen can contain a maximum of 50 entries. By default, the entries are organized by time and date, but you can reorganized them by name.
Advanced functions For call icon explanations, see "Call icons" on page 64. Figure 23: Call icons For group call icon explanations, see "Group call icons" on page 64. Figure 24: Group call icons For system notification icon explanations, see "System notification icons" on page 64. Figure 25: System notification icons 2. To view the details concerning an individual entry, select the entry, and select Log Details from the menu.
Advanced functions The Details screen appears. See “Logs details screen” on page 65. Figure 26: Logs details screen Sorting entries on the Logs screen You can sort items in the Logs screen by the name of the individual associated with the log or by the time and date. You can also re-sort the list to only display missed calls or voice mail notifications. 1. Go to the Logs screen. 2. From the menu, select Sort by Time (default) or Sort by Date. The entries are sorted according to your selection. 3.
Advanced functions To delete all entries 1. Go to the Logs screen. 2. From the menu, select Delete All. 3. Select Yes or Cancel in response to the prompt. If you selected Yes, all entries are deleted. Managing voice mail In addition to checking whether you have any messages, you can quickly and easily call the voice mail system to access your mailbox. Voice mail message waiting indication When you receive a new voice mail message, the voice mail indicator (VM) appears on the Main screen.
Advanced functions 5. The MCG 3100 calls the voice mail server. Note: You must use the Nokia telephone application to generate DTMF tones. Note: You can also call voice mail from the Recent preview panel by selecting the voice mail entry, and choose Call from the menu. The Recent preview panel can contain up to 10 voice mail and call entries.
Advanced functions 68
Acronyms Acronyms Table 6 lists the acronyms used in this guide.
Acronyms Table 6: Acronyms Acronym Full Name VM Voice Mail VPN Virtual Private Network WiFi Wireless Fidelity 70
Nortel Mobile Communication Series 3100 Portfolio Nortel Mobile Communication Client 3100 for Nokia User Guide Copyright © 2007-2008 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.