Title page Nortel Mobile Communication 3100 Series Portfolio Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode User Guide
Contents New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Getting help from the Nortel Web site . . . . .
Windows Mobile Dual Mode software from your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Determining the software version . . . . . . . . . . . . . . . . . . . . . . 35 Basic setup and use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Starting MCC 3100 for Windows Mobile Dual Mode . . . . . . . 37 How to enter your configuration settings . . . . . . . . . . . . . . . . 39 Automated setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MCC 3100 for Windows Mobile Dual Mode functionality . 53 Home screen functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Adding a display name (WiFi SIP only) . . . . . . . . . . . . . . 54 Managing your voice mail . . . . . . . . . . . . . . . . . . . . . . . . 55 Listening to messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Checking for missed calls . . . . . . . . . . . . . . . . . . . . . . . . 57 Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . .
Delete messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Call a user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Call Log screen functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Call Log indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Accessing the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Filtering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting a VPN profile . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Call sessions for mobile devices . . . . . . . . . . . . . . . . . . . . 127 Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
New in this release New in this release The following sections detail what is new in Mobile Communication Client 3100 for Windows Mobile Dual Mode. Features MC 3100 Release 2.1 does not introduce new software for the Mobile Communication Client 3100 for Windows Mobile Dual Mode; you use the Release 2.0 software.
New in this release October 2007 Standard 01.03. This document is upissued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5.0 and Multimedia Communication Server 5100 Release 4.0. This document includes a statement to install the application on the memory device. September 2007 Standard 01.02. This document is upissued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5.
How to get help How to get help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
How to get help Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.
Introduction Introduction The Nortel Mobile Communication Client (MCC) 3100 for Windows Mobile Dual Mode is a Session Initiation Protocol (SIP) softphone that provides consolidated voice and messaging services on dual-mode (Wireless Fidelity [WiFi] and cellular) mobile handheld devices. The MCC 3100 for Windows Mobile Dual Mode allows you to achieve real-time communication with the Nortel Mobile Communication Gateway (MGC) 3100 and Nortel Communication Server.
Introduction Figure 1: MCC 3100 for Windows Mobile Dual Mode Home screen Displays status information such as signal strength, MWI, and settings for sound and time. New voice mail message indicator Missed Call Indicator Call Forward-forwards all incoming calls (WiFi only) to another number. Do Not Disturb-blocks incoming WiFi and Cellular calls. Network connections-indicates your login status on WiFi and Cellular networks. In automatic roaming mode, the log on process is automated.
Introduction • auto configuration Your administrator preconfigures the MCC 3100 for Windows Mobile Dual Mode settings in files that you can download to your mobile device. Contact your administrator for available features. • emergency service dialing For more information, see “Place an emergency call” on page 67. • text messaging—supports Short Message Service (SMS) messaging on the cellular network and Instant Messaging (IM) on the WiFi network (MCS 5100 only).
Introduction For more information, see “Call Log screen functions” on page 85. • Today screen icons—displays Home, Dialpad, audio sessions, and SMS screen icons when the MCC 3100 for Windows Mobile Dual Mode application is active. • Virtual Private Network (VPN)—establishes a VPN tunnel for secure WiFi access to your enterprise network. For more information, see Appendix C “VPN connections” on page 121.
Introduction Table 1 on page 17 shows MCC 3100 for Windows Mobile Dual Mode supported call features.
Introduction The MCC 3100 for Windows Mobile Dual Mode supports the following technical features: • SIP-based registration with Digest authentication (RFC 3261) • in-band and out-of-band Dual Tone Multi Frequency (DTMF) tones The specialized Real-Time Transport Protocol (RTP) packet headers (RFC 2833) generates the out-of-band DTMF tones. • G.711 A-Law, G.7.11 Mu-Law, and G.
Introduction — WiFi and CDMA network connectivity for WiFi/CDMA mode — WiFi and GSM network connectivity for WiFi/GSM mode • Any type of wireless access point located in the enterprise, at home, or in a public hot spot. • Nortel Communication Server programmed with a SIP account for each WiFi user. Supported platforms Table 2 shows supported hardware, operating systems, and network connections. Table 2: Supported platforms Dual mode device (OEM) Operating system HP iPAQ hw69xx Windows Mobile 5.
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Software installation Software installation This section describes how to install, upgrade, and uninstall the Nortel Mobile Communication Client (MCC) 3100 for Windows Mobile Dual Mode on a mobile device. Before you install the MCC 3100 for Windows Mobile Dual Mode software, ensure that you use a Universal Serial Bus (USB) cable to connect the mobile to the PC. Use Microsoft ActiveSync 4.1 or later to install, upgrade, and uninstall the MCC 3100 for Windows Mobile Dual Mode software.
Software installation Figure 2: Choose Setup Language window 6. Choose the setup language, then click OK. The License Agreement window appears. See Figure 3 on page 22. Figure 3: License agreement window 7. If you agree with the terms of the License Agreement, select the appropriate button and click Next. The Welcome to the InstallShield Wizard for Nortel Mobile Communication Client window appears. 8. Click Next. 9. The Customer Information dialog box appears. See Figure 4 on page 23.
Software installation Figure 4: Customer information 10. Enter your User Name and Company Name. 11. Click Next. Choose a folder to install the files on your PC. See Figure 5 on page 24.
Software installation Figure 5: Choose Destination Location window 12. Click Next. The Ready to Install the Program window opens. See Figure 6 on page 24.
Software installation 13. Click Install. After the program installs, the InstallWizard Complete window appears. Figure 7: InstallWizard Complete window 14. Click Finish. The Pending Application Install window appears. See Figure 10 on page 26. Figure 8: Pending Application Install window The installation program scans the mobile device to determine if it has sufficient capacity to host the MCC 3100 for Windows Mobile Dual Mode.
Software installation Figure 9: Select Destination Media dialog 15. Perform one of the following: • To install the application on the mobile device, click Cancel. Free up space in the mobile device main memory, then go to step 16 to restart the installation process. • To install the application on the external flash card, select Storage Card as the destination media, then click OK. IMPORTANT! For recovery, call processing speed, and reliability, do not install the software on an expansion card.
Software installation Complete the remainder of the installation steps on your mobile device. 17. On the mobile device, tap Yes to install the software. 18. If the mobile device contains a storage card, select an installation location for the MCC 3100 for Windows Mobile Dual Mode. See Figure 11 on page 27. Figure 11: Installation location 19. Select the location where you want to install and run the MCC 3100 for Windows Mobile Dual Mode—Device or Storage Card. 20. Tap Install.
Software installation Managing the license key Before you can use the MCC 3100 for Windows Mobile Dual Mode, you must add your license key to the mobile device. Save a copy of your license key in case you delete the original license key. Contact your administrator if you do not have a License key. Installing the license key Obtain your license key from your system administrator then use the following steps to install the license key. 1. Copy the license key file (license.txt) to a folder on your computer.
Software installation 8. After you install the license key, start the MCC 3100 for Windows Mobile Dual Mode and configure the application settings. IMPORTANT! When the MCC 3100 client application launches for the first time, it requires a connection to the Internet to validate the license information. Thus you must establish a connection to the Internet before the MCC 3100 client application launches.
Software installation To reinstall the license key, see “Installing the license key” on page 28. Upgrading the MCC 3100 for Windows Mobile Dual Mode software This procedure describes how to upgrade or reinstall the MCC 3100 for Windows Mobile Dual Mode software. IMPORTANT! In general, you can upgrade between versions but if you move from the Virtual Private Network (VPN) version to non-VPN and vice versa, you must uninstall the previous version of software. 1.
Software installation 8. Choose the setup language, then click OK. The License Agreement window appears. See Figure 13 on page 31. Figure 13: License agreement window 9. If you agree with the terms of the License Agreement, select the appropriate button and click Next. The Welcome to the InstallShield Wizard for Nortel Mobile Communication Client window appears. 10. Click Next. The InstallShield Wizard for Nortel Mobile Communication Client window to modify, repair, or remove the program appears.
Software installation Figure 14: Modify, repair, or remove the program window 11. Select Modify or Repair, then click Next. The Maintenance Complete window appears. See Figure 15 on page 32.
Software installation 12. Click Finish. The Application Already Installed window appears. See Figure 16 on page 33. Figure 16: Application Already Installed window 13. Click Yes to proceed with the reinstallation or upgrade. 14. Press OK to check your mobile device screen to see if additional steps are required to complete the installation. 15. Press Yes to start the software installation. 16.
Software installation 18. Tap Install. The application installs in the location you select. 19. Tap OK to remove the previous software version. 20. Perform one of the following steps: • To retain your configuration settings, tap No. • To remove your configuration settings, tap Yes. If you tap Yes, you must reenter new configuration settings before you can use MCC 3100 for Windows Mobile Dual Mode. 21. Tap OK to restart your mobile device.
Software installation Uninstalling the MCC 3100 for Windows Mobile Dual Mode software from your PC This procedure describes how to remove the MCC 3100 for Windows Mobile Dual Mode software from your PC. Before you uninstall the MCC 3100 for Windows Mobile Dual Mode software, ensure you install that Microsoft ActiveSync and connect the mobile device and the PC with a Universal Serial Bus (USB) cable. 1. On your PC, select Start > Settings > Control Panel > Add or Remove Programs. 2.
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Basic setup and use Basic setup and use This section describes how to configure, start, and use the Nortel Mobile Communication Client (MCC) 3100 for Windows Mobile Dual Mode basic features.
Basic setup and use The MCC 3100 splash screen appears momentarily. See Figure 18 on page 38. Figure 18 MCC 3100 splash screen After the MCC 3100 for Windows Mobile Dual Mode starts, the Home screen replaces the splash screen. IMPORTANT! Startup time and ongoing performance of the MCC 3100 for Windows Mobile Dual Mode depends on available system resources. 4. Enter your configuration settings.
Basic setup and use For further information about how to enter configuration settings, see “How to enter your configuration settings” on page 39. IMPORTANT! If you restart the mobile device while the dual-mode version of the MCC 3100 for Windows Mobile Dual Mode runs, the MCC 3100 for Windows Mobile Dual Mode application relaunches automatically.
Basic setup and use 5. Start the MCC 3100 for Windows Mobile Dual Mode. See “Starting MCC 3100 for Windows Mobile Dual Mode” on page 37. Upgrade configuration Follow the instructions contained in the automated e-mail you receive when your system administrator updates your user profile. You can follow the steps below to upgrade MCC 3100 for Windows Mobile Dual Mode on your mobile device. 1. Obtain the instructions from the automated e-mail. 2. On your mobile device, select Start > Programs.
Basic setup and use when you switch it off. In standby mode the range of the WiFi radio is still functional so you can receive calls. The system returns to full power if you receive a call or if you press the device power button. You can also configure a timeout period in the MCC 3100 for Windows Mobile Dual Mode to turn off the mobile device whenever you unregister from the WiFi network while the mobile device is in standby mode. You can exit the WiFi range for up to two hours before the device turns off.
Basic setup and use 13. Select Turn Off if Unregistered for check box. 14. Specify the time out period between 1 and 120 minutes. The mobile device powers down if it is in standby mode and if the mobile device unregisters from the WiFi network for longer than the period you specify. As an additional step to ensure maximum battery life, set the Activity Timer to its highest value.
Basic setup and use • The device power state is on. • The wireless LAN power save mode is Best Performance. Configuring a display name You configure a display name, which other users see instead of your SIP address when you are in a WiFi communication session. You can also program your display name on the Home screen. See “Adding a display name (WiFi SIP only)” on page 54. 1. Tap Tools > Settings. 2. Tap the Line 1 tab. 3.
Basic setup and use network for outgoing calls and messages, either WiFi (default) or cellular. IMPORTANT! Before you select a network roaming mode, ensure that the mobile device can connect to both the WiFi and cellular networks. For instructions on establishing network connections, see the documentation provided with your mobile device. Selecting a roaming mode Select Tools > Automatic Roaming or Manual Roaming. The MCC 3100 for Windows Mobile Dual Mode switches to the roaming mode you select.
Basic setup and use Screen lock The screen lock disables all keys, buttons, and menus on the MCC 3100 for Windows Mobile Dual Mode, to prevent accidental user input (such as hanging up while engaged in a call). The screen lock does not disable keys and buttons on the device. You can turn the screen lock on manually from any screen, or program the screen lock to turn on automatically whenever you are engaged in a call.
Basic setup and use Setting the call alert mode and phone volume IMPORTANT! You must run the MCC 3100 for Windows Mobile Dual Mode in the foreground in order to adjust the volume control settings. Use the MCC 3100 for Windows Mobile Dual Mode built-in volume controls for the following settings: • To select the call alert mode (ring, vibrate, or off). • To set the phone ringer volume. • To set the phone speaker volume.
Basic setup and use Figure 19: Volume adjustment Phone speaker volume Mobile device volume Ringer on/off Vibrate on/off Your device can offer enhanced handset speaker performance when in SIP mode. For further information, see Nortel Mobile Communication Client 3100 for Windows Mobile Release Notes (NN42030-400). Screen access Select the appropriate icon on the Windows Mobile Today screen (Figure 21) or in the MCC 3100 for Windows Mobile Dual Mode navigation bar (Figure 20).
Basic setup and use Figure 21: Today screen Call Dialpad Home Call Log Audio Sessions SMS Call Dialpad Screen views The MCC 3100 for Windows Mobile Dual Mode displays in a different manner, depending on your device type and how the touchscreen is configured. Rectangular touchscreen in portrait and landscape mode If your device supports a rectangle touchscreen that rotates, the MCC 3100 for Windows Mobile Dual Mode displays in portrait or landscape mode.
Basic setup and use Figure 22: Touchscreens Portrait mode Landscape mode Square touchscreen in portrait mode If your device supports a square touchscreen, (Figure 23 on page 50) the MCC 3100 for Windows Mobile Dual Mode always displays in portrait mode.
Basic setup and use Figure 23: Square touch screen Basic dialpad You can temporarily exit the MCC 3100 for Windows Mobile Dual Mode in order to use the native Windows Mobile dialer. For example, you can use this dialpad to place an emergency call on the cellular network. IMPORTANT! You can also use the MCC 3100 for Windows Mobile Dual Mode dialpad to place an emergency call. The number must be recognized as an emergency number, for example 911.
Basic setup and use Select Tools > Basic Dialpad. The MCC 3100 for Windows Mobile Dual Mode application stops and the view switches to the native Windows Mobile dialer. See Figure 24 on page 51. Figure 24: Windows Mobile dialer You can use the native dialer to place calls on the cellular network.
Basic setup and use Exiting the MCC 3100 for Windows Mobile Dual Mode You can leave the application running while the mobile device is on. You must, however, exit the application before you perform the following software maintenance tasks: • “Upgrading the MCC 3100 for Windows Mobile Dual Mode software” on page 30. • “Uninstalling the MCC 3100 for Windows Mobile Dual Mode software from your mobile device” on page 34. To exit the MCC 3100 for Windows Mobile Dual Mode application, select Tools > Exit.
MCC 3100 for Windows Mobile Dual Mode functionality MCC 3100 for Windows Mobile Dual Mode functionality This chapter describes the Nortel Mobile Communication Client (MCC) 3100 for Windows Mobile Dual Mode functionality and includes the following topics: • “Home screen functions” on page 53 • “Adding a display name (WiFi SIP only)” on page 54 • “Managing your voice mail” on page 55 • “Call dialpad screen functions” on page 60 • “Audio Sessions screen functions” on page 76 • “SMS view screen func
MCC 3100 for Windows Mobile Dual Mode functionality Figure 25: Home screen The Home screen supports the following functions: • “Adding a display name (WiFi SIP only)” on page 54 • “Managing your voice mail” on page 55 • “Listening to messages” on page 56 • “Checking for missed calls” on page 57 • “Enabling Do Not Disturb” on page 57 • “Enabling Call Forward (WiFi only)” on page 58 • “Logging on a network manually” on page 59 • “Logging off a network” on page 60 Adding a display name (WiFi
MCC 3100 for Windows Mobile Dual Mode functionality phone. If you do not enter a display name, your user name (SIP address) appears. You can program your display name in the configuration settings. See “Configuring a display name” on page 43. 1. On the navigation bar, tap the Home icon. The Home screen appears. 2. Tap Display. 3. Use the MCC 3100 for Windows Mobile Dual Mode soft keyboard to enter your display name.
MCC 3100 for Windows Mobile Dual Mode functionality Table 4 shows voice mail message waiting indicators. Table 4: Voice mail message waiting indicators Event Indicator Voice mail message waiting WiFi mailbox displays Yes to indicate that you have messages waiting Cellular mailbox displays the number of messages waiting. The voice mail icon appears in the status bar.
MCC 3100 for Windows Mobile Dual Mode functionality Using the Call Dialpad screen to listen to messages 1. Tap WiFi or Cell to select a dialout network connection (manual roaming mode only). 2. Perform one of the following: • Tap Mailbox • Press and hold the 1 key Checking for missed calls Use the Home screen to check the total number of missed WiFi and cellular calls. Go to the Call Log screen to obtain additional information and to return calls. 1. On the navigation bar, tap the Home icon.
MCC 3100 for Windows Mobile Dual Mode functionality Enabling Call Forward (WiFi only) When you enable Call Forward (CFW), all incoming WiFi calls forward to the number your administrator specifies in the configuration settings. 1. On the navigation bar, tap the Home icon. The Home screen appears. 2. Tap the check box beside the CFW icon to enable Call Forward. You can tap the CFW check box to switch between CFW enabled and disabled.
MCC 3100 for Windows Mobile Dual Mode functionality from ringing. If you enable Call Forward for all phones on the DN then you must set Call Forward on a desktop phone. On the MCC 3100 for Windows Mobile Dual Mode for WiFi does not impact the Call Forward No Answer on the communication server. Logging on a network manually You can manually log on (register) when you manually configure the MCC 3100 for Windows Mobile Dual Mode to operate in manual network roaming mode.
MCC 3100 for Windows Mobile Dual Mode functionality Logging off a network 1. On the navigation bar, tap the Home icon. The Home screen appears. 2. Tap the WiFi Network or Cell Network flag button. 3. Select Logout. When the flag button turns yellow, the MCC 3100 for Windows Mobile is logged out of the network. For information about your network status, see Table 5 on page 61.
MCC 3100 for Windows Mobile Dual Mode functionality Figure 26: Call dialpad screen Table 5 shows the call dialpad screen function keys. Table 5: Call dialpad screen function keys (Part 1 of 2) Function key Description Soft keys Use the soft keys to select options that appear on the dialpad display. Back key Press the Back key to delete mistakes. Network keys Use the network keys to select either a WiFi or a Cellular network connection.
MCC 3100 for Windows Mobile Dual Mode functionality Table 5: Call dialpad screen function keys (Part 2 of 2) Function key Description Enterprise key Use the Enterprise key to place a WiFi or cellular call on hold, to initiate or join a WiFi conference, or to transfer a WiFi call. Microphone control Use the microphone control to mute or unmute the microphone. Keypad Use the key pad to dial numbers or enter text.
MCC 3100 for Windows Mobile Dual Mode functionality Selecting a network while in manual roaming mode Use the following procedure to specify which network, either WiFi or Cellular, that you want to use as your dialout network. Use this network to place all of your outgoing calls. Before you can switch between the WiFi and cellular networks, you must configure the MCC 3100 for Windows Mobile Dual Mode to operate in manual roaming mode and you must be logged in to both networks.
MCC 3100 for Windows Mobile Dual Mode functionality Table 6: Network connection status (Part 2 of 2) Button lamp Status No Service Indicates no network connection is available. See Figure 29 on page 64. Figure 27: WiFi network manual connection Figure 28: Cellular network manual connection Figure 29: No Service Monitoring a network while in automatic roaming mode Use this procedure to determine which network, either WiFi or Cellular is your current dialout network.
MCC 3100 for Windows Mobile Dual Mode functionality If the WiFi network is available, which means you can log on and the signal strength is sufficient, the MCC 3100 for Windows Mobile Dual Mode connects to the WiFi network and WiFi A appears in the dialpad display. This indicates that the wireless network is your current dialout network and is used for all outgoing calls. See Figure 30 on page 65.
MCC 3100 for Windows Mobile Dual Mode functionality In some cases, you must establish a VPN connection before you can log on to the WiFi network. Perform the following steps to establish a VPN connection. 1. If you are prompted to establish a VPN connection before you log on to the WiFi network, tap Yes. 2. Select a profile and tap Connect. 3. If the User Authentication dialog appears, enter your ID and password and tap OK. Placing an outgoing call 1.
MCC 3100 for Windows Mobile Dual Mode functionality Figure 32: Call status You can also place an outgoing call to an entry in your Contact list. For more information, see “Calling a contact on the Contact List” on page 94. Place an emergency call When you dial an emergency number, such as 911 while you are connected to the cellular network, the system switches from the MCC 3100 for Windows Mobile Dual Mode to the basic dialpad or native phone and places the call to the dispatch centre.
MCC 3100 for Windows Mobile Dual Mode functionality The dialing plan consists of the following Prefix options: • + Prefix • PBX Prefix • Optional Prefix Invoking the + Prefix option from the dialpad You can access your desktop dialing plan when you use the MCC 3100 for Windows Mobile Dual Mode for WiFi calls. Your administrator configures all Public Switched Telephone Network (PSTN) numbers to include a plus (+).
MCC 3100 for Windows Mobile Dual Mode functionality Invoking the Optional Prefix from the dialpad 1. On the Windows Mobile soft keyboard, dial the telephone number. For example, 1234567. 2. Tap and hold Talk. The Prefix Options screen appears. 3. Select the Add PBX Dial-out Prefix check box (WiFi only). 4. Select an Option Prefix from the list. 5. Tap Call. For cellular calls, the system inserts the Optional Prefix and calls the number, for example, 613 1234567.
MCC 3100 for Windows Mobile Dual Mode functionality You cannot insert a + Prefix from the Call log or SMS view. Receiving a call After you log on, you can receive calls for both your WiFi and cellular numbers. You can receive calls from any screen. See Figure 33. Figure 33: Incoming call dialog When you receive an incoming call, the MCC 3100 for Windows Mobile Dual Mode Incoming Call dialog window appears.
MCC 3100 for Windows Mobile Dual Mode functionality 1. Press the Send key or tap Talk to accept the call. The dialpad display provides the following information: • Call timer • In Call status • Caller ID (if available) Figure 34 shows the dialpad display when you accept the call. Figure 34: Dialpad display Call Timer Call Status Caller ID 2. Press the End key or tap End to decline the call.
MCC 3100 for Windows Mobile Dual Mode functionality between the panels to view caller information before you accept or reject the calls. See Figure 35 on page 72. Figure 35: Simultaneous incoming call Second incoming call First incoming call In Figure 35, the dialog includes panels for two new incoming calls. You can reject both calls, accept one call and reject the other, or accept both calls.
MCC 3100 for Windows Mobile Dual Mode functionality Redialing the last number dialed The MCC 3100 for Windows Mobile Dual Mode dials the last number, which was used to place an outgoing call. While no other calls are connected, perform one of the following: • Tap Talk. • Tap the pound (#) key. • Press the mobile device Send key. Calling appears in the display area. See Figure 36.
MCC 3100 for Windows Mobile Dual Mode functionality Switching between the earpiece and speaker phone In Cellular mode, you can switch between the earpiece and the speaker phone. Press and hold the Send key on your mobile device for a few seconds. Placing a call on hold The number of calls you place on hold depends on whether you have a CDMA or a GSM mobile device. • For a CDMA mobile device, you can place one cell call or multiple WiFi calls on hold.
MCC 3100 for Windows Mobile Dual Mode functionality conference. For more information, see “Setting up a conference call (WiFi only)” on page 75. Transferring a call (WiFi only) You can complete blind (unattended) call transfers of WiFi calls. 1. While a WiFi call is connected, tap the Xfer button. The call is placed on hold. Call on hold and XFER-ON appears in the dialpad display.Dial the other number. 2. Tap the Xfer button.
MCC 3100 for Windows Mobile Dual Mode functionality – Tap and hold the call session that you previously put on hold. The menu appears. – Select Go to Audio Panel from the menu. 3. After the second party answers, inform them that you are adding them to a conference, then tap the Conf button.The conference starts with three participants—you and the two parties you added. Conference appears in the dialpad display. See Figure 38.
MCC 3100 for Windows Mobile Dual Mode functionality Figure 39: Audio sessions screen The Call dialpad screen supports the following functions: • “Audio session indicators” on page 78 • “Managing active audio sessions” on page 79 77
MCC 3100 for Windows Mobile Dual Mode functionality Audio session indicators Table 8 shows the Audio sessions screen indicators.
MCC 3100 for Windows Mobile Dual Mode functionality Table 8: Audio sessions indicators (Part 2 of 2) Indicator Network type Icon Description WiFi A—wireless mode, automatic roaming WiFi M—wireless mode, manual roaming Cellular A—cellular mode, automatic roaming Cellular M—cellular mode, automatic roaming No Service—no available network Call state Caller ID Call State—changes mid-call Caller number or name Managing active audio sessions You can manage a list of active audio sessio
MCC 3100 for Windows Mobile Dual Mode functionality 1. While one or more sessions are active (for example, In call or On hold), on the navigation bar, tap the Call Dialpad icon. The Audio Sessions screen replaces the Call Dialpad screen. The screen can display a single In Call session and multiple On Hold and Terminated sessions if sufficient network resources are available. 2. From the line selector box, select a line. 3. Tap and hold a call session to display the call management menu.
MCC 3100 for Windows Mobile Dual Mode functionality Figure 40: SMS view screen Inbox Command bar Bold text indicates the message is unread Sender name or username Highlight to view message details Message text SMS View screen supports the following functions: • Read a message. • Compose a new message. • Reply to a message. • Delete messages. • Call a user. Read a message Your mobile device uses the following methods to alert you to new messages: • The device beeps.
MCC 3100 for Windows Mobile Dual Mode functionality Figure 41: New text message window Click View to read the message immediately, or click Close to read the message at a later time. New messages are listed in the Inbox of the SMS View screen. Highlight a message to view the sender number and the message text at the bottom of the application panel. See Figure 40 on page 81. Compose an SMS view screen new message Use the following procedure to compose a new message. 1.
MCC 3100 for Windows Mobile Dual Mode functionality Figure 42: Compose screen 3. If necessary, select the appropriate option to change networks: • Cell for SMS messaging. • WiFi for Instant Messaging (MCS 5100 only). You can switch networks only if the MCC 3100 for Windows Mobile Dual Mode is set to operate in manual roaming mode. For more information, see “Network roaming mode selection” on page 43. 4. Enter a mobile phone number or SIP username in the To: field. 5. Type your message in the SMS box.
MCC 3100 for Windows Mobile Dual Mode functionality Reply to a message You can reply to a message that appears in your inbox. 1. On the navigation bar, tap the SMS View icon. The SMS View screen appears. 2. Select the Inbox folder. 3. Tap and hold a message, then select Reply from the menu or highlight a message and select Reply from the command bar. The Compose screen appears. 4. Type your message in the SMS box. 5. Press the Send key. The Sent folder stores a copy of the message.
MCC 3100 for Windows Mobile Dual Mode functionality 1. On the navigation bar, tap the SMS View icon. The SMS View screen appears. 2. Select one of the following folders: • Inbox • Sent 3. Tap and hold a message. 4. Select Call. If you place the call from the WiFi network but the message originated in the cellular network, the Prefix Options screen appears, where you may select a PBX Prefix and Optional Prefix (if configured).
MCC 3100 for Windows Mobile Dual Mode functionality Figure 44: Call Log screen Call status Caller ID Call start Media type Call duration The Call Log screen supports the following functions: • “Call Log indicators” on page 87 • “Accessing the Call Log” on page 88 • “Filtering calls” on page 89 • “Sorting calls” on page 90 • “Calling from the Call Log” on page 90 • “Sending a message from the Call Log” on page 90 • “Clearing the Call Log” on page 91 • “Setting the size of the Call Log” on
MCC 3100 for Windows Mobile Dual Mode functionality Call Log indicators Table 9 shows the Call Log indicators.
MCC 3100 for Windows Mobile Dual Mode functionality Table 9: Call Log indicators (Part 2 of 2) Indicator Icon Description Caller ID Caller number or name Call Start Date and time that the call started Session duration Duration of call Accessing the Call Log You can access the Call Log to view a history of received, dialed, and missed calls. 1. On the navigation tool bar, tap the Call Log icon. The Call Log screen appears.
MCC 3100 for Windows Mobile Dual Mode functionality 2. Use the slider bar at the right side of the screen to scroll through the list. The Missed Calls indicator reduces by one whenever you review, return, or delete a missed call from the Call Log screen. Filtering calls Filter options control which calls display in the Call Log.
MCC 3100 for Windows Mobile Dual Mode functionality Sorting calls Use the sort options to control the order in which the Call Log lists the calls. The following sort options are available: • Caller ID (default) • Call Start • Duration By default, the list is sorted in descending order (A to Z). You can reverse the list to sort in ascending order (Z to A). 1. To sort calls, select a filter type from the Sort list. 2. Tap the Sort order button to change the order.
MCC 3100 for Windows Mobile Dual Mode functionality 1. On the navigation bar, tap the Call log icon. The Call Log screen appears. 2. Tap and hold a Call Log entry, and then select Send Text Message. The SMS View screen appears. 3. On the command bar, select Compose. The Reply to SMS screen appears. 4.
MCC 3100 for Windows Mobile Dual Mode functionality whenever you review or return a missed call from the Call Log screen. Setting the size of the Call Log You can change the maximum size of the Call Log, which is 100 lines by default. Use the following procedure to change the size of the Call Log. 1. Select Tools > Settings. The MCC 3100 for Windows Mobile Dual Mode Configuration screen appears. 2. Tap the Advance tab. 3. Use the Windows Mobile soft keyboard to enter the Call Log Size (lines). 4.
MCC 3100 for Windows Mobile Dual Mode functionality Adding a contact to the Contact List Use the following procedure to add a contact to the Contact List. 1. On the navigation bar or on the Windows Mobile Today screen, tap the Contact List icon.The Contacts List screen appears. 2. Select New Contact. The Edit Contact screen appears. Figure 47: Edit Contact screen 3. Enter the contact personal information, including the name and telephone number.
MCC 3100 for Windows Mobile Dual Mode functionality • Work telephone: The contact business number on the PSTN or SIP username on the WiFi network. Typically, the SIP username is an extension number. All other numbers are optional. The contact name appears on the MCC 3100 for Windows Mobile Dual Mode display when you receive a cellular call from a number that matches Home tel, Mobile tel, or Work tel programmed in the Contact list. 4. Tap OK.
MCC 3100 for Windows Mobile Dual Mode functionality Figure 48: Contacts List screen 4. Scroll through the list and tap one of the following options: • Dial Mobile with Nortel MCC3100 • Dial Home with Nortel MCC3100 • Dial Work with Nortel MCC3100 See Figure 49 on page 96.
MCC 3100 for Windows Mobile Dual Mode functionality Figure 49: Menu list The Call Dialpad screen appears and the MCC 3100 for Windows Mobile Dual Mode dials the number. The status of the call appears in the dialpad display.
Virtual Private Network connection management Virtual Private Network connection management A Virtual Private Network (VPN) connection allows you to communicate through the public internet but maintain privacy through the use of a tunneling protocol and security procedures. You can be required to establish a VPN connection to your enterprise before you can use the MCC 3100 for Windows Mobile Dual Mode to access enterprise network resources.
Virtual Private Network connection management Establishing a VPN connection You can set up an automatic VPN connection from the MCC 3100 for Windows Mobile Dual Mode. 1. Select Tools > VPN. 2. Select the Enable VPN check box on the VPN Control Panel. 3. To use manual roaming mode to log on to the WiFi network, tap WiFi Network.To use automatic roaming mode to log on to the WiFi network, move within range of a WiFi access point. 4. Tap Yes in the VPN Connection dialog window. The VPN Control Panel appears.
Virtual Private Network connection management Disconnecting a VPN connection Use the following procedure to disconnect the active VPN connection. 1. Select Tools > VPN. The VPN Control Panel appears. 2. Tap Disconnect. The active VPN connection disconnects. The VPN connection icon on the VPN Control Panel changes from locked to unlocked.
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Appendix A: Manual setup Enter your settings directly in the Nortel Mobile Communication Client (MCC) 3100 for Windows Mobile Dual Mode interface. Before you begin, complete the following procedures: • “Installing the MCC 3100 for Windows Mobile Dual Mode software” on page 21 • “Installing the license key” on page 28 The system administrator enters the manual configuration settings. If you enter incorrect values, the MCC 3100 for Windows Mobile Dual Mode can disconnect from the call control server.
4. Tap the Line 1 tab located at the bottom section of the screen. The Line 1 panel appears. Your updated configuration settings are automatically downloaded and you can begin to use the MCC 3100 for Windows Mobile Dual Mode. 5. Configure the settings listed in Table 10 on page 102. Table 10: Line 1 configuration fields (Part 1 of 2) Address The SIP username of the line, which can be a name such as John or an extension number such as 2701. For example, enter 2701, not 2701@domain.com.
Table 10: Line 1 configuration fields (Part 2 of 2) Call Forward Always Select this check box to forward all incoming WiFi calls to the number specified. You can also enable this feature on the Home screen. See “Enabling Call Forward (WiFi only)” on page 58. Call Forward Reminder If you enable WiFi call forwarding, the mobile device briefly rings whenever a call forwards to the number you specify. Call Forward To The phone number, SIP URI, or voice mailbox to which WiFi calls forward.
3. Configure the settings listed in Table 11 on page 104. Table 11: Proxy configuration fields Domain The SIP domain at which the MCC 3100 for Windows Mobile Dual Mode registers. MCC 3100 for Windows Mobile Dual Mode adds an @ followed by the domain name to SIP usernames that you enter. Primary ECS Server The IP address of the primary Enterprise Communication Server. Use one of the following formats: IP address, DNS A record, or DNS SRV record. Examples: IP address—192.168.1.10 DNS A record—sip.
3. Configure the settings listed in Table 12 on page 105. Table 12: Firewall configuration fields Pinhole Timer (seconds) If you select STUN as the Discovery Method, set the Pinhole Timer to a value between 10 seconds and 3 minutes to keep the firewall port open. If you select None as the Discovery Method and you clear Enable WiFi Standby in the Advanced settings, set the Pinhole Timer to a value between 30 seconds and 3 minutes.
3. Configure the settings listed in Table 13 on page 106. Table 13: Audio configuration fields (Part 1 of 2) Packetization Rate (ms) Select the packetization rate for the voice portion of RTP packets. Configure a value in 10 millisecond increments, from 10 to 40 milliseconds. The default is 20 milliseconds for all codecs. Echo Suppression Echo suppression reduces the possibility that you hear your own voice while you engage in a WiFi call.
Table 13: Audio configuration fields (Part 2 of 2) VAD/CNG If you select Voice Activity Detection/Comfort Noise Generation (VAD/CNG), voice-based RTP packets do not send during periods of silence, potentially saving bandwidth for WiFi calls. This option enables by default. Only VAD is supported with G.729. In-Band DTMF If you select In-Band DTMF, DTMF tones generate with in-band signalling.
Table 14: Advance configuration fields (Part 2 of 5) Proxy heartbeat (sec) The interval, in seconds, that the MCC 3100 for Windows Mobile Dual Mode tests the connection to the primary proxy server by sending OPTIONS request messages. The MCC 3100 for Windows Mobile Dual Mode continues to send these messages even while the primary proxy is unavailable. The default and minimum configurable value is 5 seconds. SBR Prefix Enter the prefix for source-based routing (SBR) defined on the Nortel PBX.
Table 14: Advance configuration fields (Part 3 of 5) Lock Screen Select “All Calls” to enable the automatic screen lock; select “Never” to disable it (default). If you enable this feature, you deactivate all keys, buttons and menus whenever you engage in a call (incoming or outgoing). A manual screen lock is also available for GSM devices. See “Phone security settings” on page 112. The screen only disables the MCC 3100 for Windows Mobile Dual Mode application, not the device itself.
Table 14: Advance configuration fields (Part 4 of 5) Alpha To digit (0-9) If the device includes a hardware keyboard, but the keyboard lacks a numeric dialpad, configure alpha to digit mapping to use the keyboard alphanumeric keys to dial telephone numbers. For example, if 0 is located on the same key as A, enter A as the first character of the map. Enter the character corresponding to 1 up to 9. After you program the map, select the Active check box.
Table 14: Advance configuration fields (Part 5 of 5) Enable WiFi Standby If you select this check box, the mobile device enters standby mode whenever it is switches off (for example, you press the Power button or the activity timer expires). In standby mode, the device backlight, touch and audio are off, and the range of the WiFi radio reduces, but the system remains active and the MCC 3100 for Windows Mobile Dual Mode can continue to receive calls and messages.
3. Configure the settings listed in Table 15 on page 112. Table 15: Dialing Plan configuration fields PBX Prefix If you place a call on the WiFi network, select the PBX Prefix in order to route the call to a PBX. For example, if you dial 3257023 and then select a PBX Prefix 9, the ultimate number is 9 325 7023. The PBX removes the 9 and before the call forwards to a destination outside the WiFi network (PSTN).
• Enter the Personal Identification Number (PIN) (4 to 8 numeric digits) in the Enter PIN field. Use the PIN to lock the Subscriber Identification Module (SIM) in the mobile device and to prevent unauthorized access to the GSM cellular network. Your service provider gives you a default PIN, which you can change. If you forget your PIN, you must contact your service provider to obtain a PIN unlock key (PUK). • Select the Lock button to lock or unlock your device.
Appendix B:Configuring CDMA or GSM features on your phone The following procedure provides what is typically available on Code Division Multiple Access (CDMA) and Global System for Mobile Communications (GSM) networks. Settings are specific to your device. See your device documentation to confirm the services your device supports. Your cellular service provider can offer a different selection of services than the services listed in Table 16 on page 116 and Table 17 on page 117.
Table 16 shows the CDMA phone service configuration fields. Table 16: CDMA phone service configuration fields (Part 1 of 2) Field name Description Location Setting If you select On (the default), your current position is detected, which enables the delivery of CDMA network services. If you select Off, your position is hidden, which prevents the delivery of all CDMA network services with the exception of emergency services. For example, 911.
Table 16: CDMA phone service configuration fields (Part 2 of 2) Field name Description Talk after x rings If you select Automatic Pickup, select the number of times the mobile device rings before it answers incoming calls. The default is three rings; the range is from one to six rings. Table 17 shows the GSM phone service configuration fields.
Table 17: GSM phone service configuration fields (Part 2 of 3) Field name Description Caller ID Select whether your caller ID is presented to one of the following options: Call Forwarding • everyone that you call on the cellular network • no one that you call on the cellular network Use the settings on this screen to configure the call forwarding options for incoming cellular calls. • Forward all incoming cellular phone calls. — Select the check box and enter the number.
Table 17: GSM phone service configuration fields (Part 3 of 3) Field name Description Voice Mail and Text Messages • Enter the Voice Mail server host name or IP address. • Enter the phone number of the SMS text message service center (required by SIM card). Fixed Dialing The Fixed Dial Number (FDN) mode, if supported by your Subscriber Identity Module (SIM) card, allows restriction of outgoing calls to a limited set of phone numbers. 3. Select OK.
Appendix C:VPN connections Your system administrator provides the VPN connection details. You can add up to 8 VPN profiles, each of which defines a unique VPN connection. You can also edit and delete VPN profiles. Adding a VPN profile Use the following procedure to add a VPN profile. 1. Tap Tools > VPN. The VPN Control Panel appears. 2. Tap Create Profile. The New Profile dialog appears. 3. Enter the new VPN profile name. 4. Tap OK. 5.
Table 18: Gateway fields (Part 2 of 2) Field name Description Enable Perfect Forward Secrecy (PFS) Select this check box to enable Perfect Forward Secrecy (PFS). You must use the same PFS setting on both ends of the connection. 6.
Table 19: Authentication fields (Part 2 of 2) Field name Description If you select PSK (regular or extended) as the VPN authentication method, the following fields display: • Group Authentication ID • Group Authentication Password • Extended Authentication ID Type • Extended Authentication ID • Extended Authentication Password Group Authentication ID Enter the ID for group authentication. Group Authentication Password Enter the password for group authentication.
For more information, see Table 20. Table 20: IKE Proposal fields Field name Description Use Default IKE Proposal Select the check box to use the default IKE proposal, or clear the check box to configure a customized IKE proposal. If the check box is cleared, you can modify the following fields: Automatic rekey • IKE Group • IKE Cipher • IKE Hash • IKE PRF • IKE Lifetime Select the check box to perform an automatic rekey when the IKE lifetime expires. 8.
For more information, see Table 21. Table 21: IPSec Proposal fields Field name Description Use Default IPSec Proposal Select the check box to use the default IKE proposal, or clear it to configure a customized IKE proposal. If it is cleared, you can modify the following fields: Automatic rekey • IPSec Group • IPSec Cipher • IPSec Hash • IPSec Lifetime Select the check box to perform an automatic rekey when the IPSec lifetime expires. 9. Tap Save Profile.
Deleting a VPN profile Use the following procedure to delete a VPN profile. 1. Tap Tools > VPN. The VPN Control Panel appears. 2. Select a profile from the Profiles list. 3. Tap Delete Profile. 4. Tap Yes to confirm the deletion.
Appendix D:Call sessions for mobile devices The Mobile Communication Client (MCC) 3100 for Windows Mobile Dual Mode supports a different number of call sessions, depending on whether it is a Code Division Multiple Access (CDMA) or a Global System for Mobile Communications (GSM) mobile device. Table 22 on page 127 shows the maximum number of call sessions supported on a CDMA mobile device.
Acronyms Acronyms Table 24 lists the acronyms used in this guide.
Acronyms Table 24: Acronyms Acronym Full Name RTP Real-Time Transport Protocol SIM Subscriber Identity Module SIP Session Initiation Protocol SMS Short Message Service STUN Simple Traversal of Universal Dialing Plan UDP Uniform Dialing Plan URI Universal Resource Identifier URL Universal Resource Locator VAD Voice Activity Detection VPN Virtual Private Network WLAN Wireless Local Area Network WiFi Wireless Fidelity 130
Index Index A C Access Point (AP) 129 Call alert mode 46 Accessing the Call Log 88 Call Forward 16 Acoustic Echo Suppression (AES) 18, 129 Call Forward all calls (CFW) 129 acronyms, 129 Call Forward, enabling 58 Adding a display name 54 Call Hold 16 Adding a VPN profile 121 Call Log 69 Calling 90 Clearing 91 Sending a message 90 Setting the size 92 Address book 92 Audio Panel 80 Audio session indicator Call on hold 78 Call State 79 call terminated 78 Caller number or name 79 Cellular A 79 Cel
Index CDMA cellular service 115 Enterprise key 62 Checking your voicmail 55 Establish a VPN connection 98 Code Division Multiple Access (CDMA) 14, 115, 129 Expedited Forwarding (EF) 18, 129 Codec 18 Comfort Noise Generation (CNG) 18, 129 Communication Server (CS) 129 Conference call 75 Conferencing 16 Configuring a display name 43 Contact List 69, 92 Accessing 92 Adding a contact 93 Calling 94 D Deleting a VPN profile 126 Destination Gateway 121 Differentiated Services Code Point (DSCP) 18, 129 Exit
Index Global System for Mobile Communications (GSM) 14, 115, 129 Group Authentication ID Gateway 123 Group Authentication Password Gateway 123 GSM Call Barring 117 Call Forwarding 118 Call Waiting 118 Caller ID 118 L Landscape mode 48 Last Number Redial 16 Listening to your voicemail 56 Local Area Network (LAN) 129 Location setting CDMA 116 Logging on manually 59 M Managing active audio sessions 79 GSM cellular service 115 Managing VPN connections 97 H Headsets 46 Manual roaming mode Network connectio
Index P PBX Prefix option 68 Perfect Forward Secrecy (PFS) 122, 129 Phone ringer volume 46 SMS view screen Call 84 Delete 84 Read 81 Reply 84 Phone speaker volume 46 SMS View screen functions 81 Pin Unlock Key (PUK) 129 Soft keys 61 Place an emergency call 67 Sorting calls Call start 90 Caller ID 90 Duration 90 Placing a call on hold 74 Placing an outgoing call 66 Portrait mode 48 Private Branch Exchange (PBX) 129 Public Switched Telephone Network (PSTN) 129 Starting the application 37 Subscriber
Index Voice mail GSM 119 No voice mail 56 Unknown 56 Voice mail message waiting 56 Voice mail message waiting indicators 56 VPN connection discoonecting 99 Manual 98 VPN profile 121 Add 121 Delete 126 Edit 125 W Wide Area Network (WAN) 130 Windows Mobile native dialer 50 Wireless Fidelity (WiFi) 130 135
Index 136
Nortel Mobile Communication 3100 Series Portfolio Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode User Guide Copyright © 2007–2008 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.
