Avaya Mobile Voice Client 2050 Avaya Communication Server 1000 Document Status: Standard Document Version: 03.
© 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Contents Contents About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Mobile Voice Client 2050 overview . . . . . . . . . . . . . . . . . . . . 8 Software dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Supported PDAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 MVC 2050 menus and screen features . . . . . . . . . . . . . .
Contents Maintaining call quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Managing Contacts with Mobile Voice Client 2050 . . . . . . 39 Editing the Contacts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Accessing Contacts Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Accessing the PDA Contacts list . . . . . . . . . . . . . . . . . . . . . . 40 Dialing a number from the Contacts list . . . . . . . . . . . . . . . . . 41 Dialing formats . . . . .
Revision history Revision history June 2010 Standard 03.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0. May 2009 Standard 02.01. This document is up-issued to support Communication Server 1000 Release 6.0. March 2007 Standard 01.01. This document is issued to support Nortel Mobile Voice Client 2050 Version 2.01 for Nortel Communication Server 1000.
Revision history 6
About this guide About this guide This User Guide provides information about the Mobile Voice Client (MVC) 2050. The Mobile Voice Client (MVC) 2050 is designed to add wireless voice communication to the Personal Digital Assistant (PDA).
Mobile Voice Client 2050 overview Mobile Voice Client 2050 overview Designed to work with your personal digital assistant (PDA) and IP-based telephone systems, the Mobile Voice Client (MVC) 2050 provides realtime voice service over the Internet.
Mobile Voice Client 2050 overview Software dependencies The following are the MVC 2050 primary software dependencies: • Windows Mobile 5.0 for Pocket PC • Windows Mobile 2003 for Pocket PC • Windows Mobile 2003 Second Edition for Pocket PC Note: Windows Mobile 2003 SE AKU1 is not supported (Version 4.21.1088 (Build 14132)). AKU1 has a bug which makes it impossible for third parties to use Settings applets. This is resolved with WM2003 SE AKU2 (Version 4.21.1088 (Build 14260.2.0.5)).
Mobile Voice Client 2050 overview Headsets A headset is required in order to send and receive telephone calls using the MVC 2050 and your PDA. The headset is an important part of audio quality. PDAs that support stereo headphones with microphones are recommended. The Dell specific headset with a button on the wire, when used with the X51v, allows the MVC 2050 to answer an incoming call or release an active call by pressing the button. Note: Bluetooth and 802.
Mobile Voice Client 2050 overview MVC 2050 menus and screen features The MVC 2050 software provides menus and screen features for your PDA. Table 1 lists the MVC 2050 menus and their selections. Table 1: MVC 2050 menus Menu Selections File Run in background, Paste, Contacts, Settings, Exit Keys Answer, Goodbye, Hold, Features, Macros Help Diagnostics, Contents, About Note: Keys > Features and Keys > Macros selections in Table 1 also provide pop-up menus.
Mobile Voice Client 2050 overview Figure 1: Call Handling screen (portrait) Call handling icons Display Soft keys (self-labeled) Programmable Line/Feature keys Dialpad Toolbar Menu Bar Figure 2: Call Handling screen (landscape) Call handling icons Display Soft keys (self-labeled) Programmable Line/Feature keys AAA3291 Menu Bar Toolbar 12 Dialpad
Mobile Voice Client 2050 overview Table 2 describes the MVC 2050 screen features. Table 2: MVC 2050 screen features Screen features Selections Call Handling icons Hold, Answer, Release Toolbar (portrait) The retractable toolbar is present only on the portrait skin. It contains keys that are not present on the remainder of the display. They are: Directory, Messages, Shift, Services, Expand, Copy, Exit, Redial List, and Callers List.
Installing and configuring the Mobile Voice Client 2050 Installing and configuring the Mobile Voice Client 2050 To install MVC 2050 on your PDA: 1. If you have an older version of MVC 2050 installed on your PDA, you must remove it prior to installing a newer version. See “Removing a previous version of MVC 2050” on page 14. 2. Place your PDA in its cradle. 3. Synchronize your PDA with a desktop PC running Microsoft ActiveSync®. See “Connecting a PDA to a desktop PC using ActiveSync” on page 15. 4.
Installing and configuring the Mobile Voice Client 2050 MVC 2050 installation method The MVC 2050 supports installation from a docked PDA with a Microsoft ActiveSync connection to a desktop PC. Connecting a PDA to a desktop PC using ActiveSync Use the following procedure to synchronize your PDA to your desktop PC: 1. Place your PDA in its cradle. 2. Ensure that ActiveSync is running. Connection is confirmed on the ActiveSync screen. 3. Wait for the two PCs to synchronize.
Installing and configuring the Mobile Voice Client 2050 Installing the MVC 2050 from a Desktop PC using ActiveSync Use the following procedure to install MVC 2050 using the CD: 1. Insert the MVC 2050 CD into the CD-ROM drive of your desktop PC. 2. Go to your desktop, and double-click My Computer. 3. Select the CD Drive. 4. Select Setup. 5. Follow the instructions on the screen. The Install Wizard displays a message asking you if you want to modify, install, or remove the MVC 2050. 6. Select Install.
Installing and configuring the Mobile Voice Client 2050 Automatic Gain Control Since the MVC 2050 requires a headset to operate properly, disabling Automatic Gain Control is sometimes necessary to attain optimum audio quality. Note: When the PDA is used in handsfree mode, without a headset, the PDA microphone picks up sounds from the speaker, creating a feedback loop. Automatic Gain Control is used in this instance to avoid feedback.
MVC 2050 Call Handling screen MVC 2050 Call Handling screen Starting the MVC 2050 To start the MVC 2050 from your PDA: 1. From your PDA Main Application screen, select Start. 2. Select Programs. 3. Select Mobile Voice Client 2050. The Call Handling screen appears. See Figure 4 on page 18.
MVC 2050 Call Handling screen Navigation You can use the up, down, left, and right cursor control arrow keys on your PDA as navigation buttons to move around the display of MVC 2050. Appearance The appearance of the Call Handling Screen differs with each available skin. For more information about skins, see “MVC 2050 graphical interface (skins) components” on page 19. The MVC 2050 uses a special screen font, which requires that ClearType® be enabled on your PDA.
MVC 2050 Call Handling screen • Call Handling icons • Toolbar icons • Menu Bar icons • retractable toolbar • System Input Panel icon See the following examples of the MVC 2050 skins: Figures 5 to 7 starting on page 20 and Figure 13 on page 31.
MVC 2050 Call Handling screen Figure 6: Blue skin Figure 7: Lime skin 21
MVC 2050 Call Handling screen Display The display is located in the central area of the skin. See Figure 4 on page 18. Programmable line/feature keys Six programmable line/feature keys are located on the right side of the skin. They are aligned vertically and are the same color as the display. See Figure 4 on page 18. Soft keys (self-labeled) Four soft keys (self-labeled) are located in the bottom row of the display area. See Figure 4 on page 18.
MVC 2050 Call Handling screen If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. Note: If your Mute key is not enabled, pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key. The Mute key applies to handset and headset microphones.
MVC 2050 Call Handling screen Figure 8: File menu Run in background Select Run in Background to close the MVC 2050 and to keep it running in the background so that incoming calls can ring on your PDA. To accept an incoming call while the MVC 2050 is running in the background: 1. From the Main Application screen, select Start. 2. Select Recently Used Application. Note: You can also select Start > Today or Start > Home, depending on your PDA.
MVC 2050 Call Handling screen Paste Select Paste to paste a telephone number, copied from another application, into the MVC 2050. You can do this to place a call rather than entering it through your Call Handling screen dialpad. Contacts Select Contacts to launch the Contacts dialog box. The Contacts application reads a list of contacts from the PDA Contacts list. The PDA Contacts List application normally can be synchronized with Outlook on your desktop PC.
MVC 2050 Call Handling screen Note: Selecting Exit frees up PDA processing resources. Keys The following items are available from the Keys menu: • Answer • Goodbye • Hold • Features • Macros Figure 9: Keys menu Answer Select Answer to answer an incoming call, or to obtain a dial tone to place a call. See also the Answer icon, top center in the Call Handling screen.
MVC 2050 Call Handling screen Goodbye Select Goodbye to end your call. See also the Goodbye icon, top right in the screen. Hold Select the Hold menu item to place a call on hold. See also the Hold icon, top left in the Call Handling screen. Features Select Features to access a menu of interface keys. The list of available features varies depending on the type of communication server you are connected to. • See Figure 10 on page 28 to access the Features submenu from the Keys screen.
MVC 2050 Call Handling screen Figure 10: Keys > Features screen Figure 11: Settings > Features screen AAA1200.
MVC 2050 Call Handling screen Macros Select Macros from the Keys menu to access macros available through the Settings > Macros dialog box. You can use macros to make speed dial calls, access voicemail, and perform routine functions faster and easier (see “Macros” on page 71). Help The following items are available from the Help menu: • Contents • Diagnostics • About MVC 2050 MVC 2050 offers a PDA-specific version of Help, shown in Figure 12.
MVC 2050 Call Handling screen Diagnostics Diagnostics provides access to a list of methods to determine server connection state. To access Diagnostics: 1. Select Help. 2. Select Diagnostics to see the following items in the drop-down list. — Ping — Trace Route — RUDP Ping About MVC 2050 Select About MVC 2050 to see the MVC 2050 system product name, version number, copyright indication, Avaya name and logo, and Global IP Sound® name and logo.
MVC 2050 Call Handling screen Figure 13: Call Handling screen Call handling icons Hold Answer Message Lamp Release Display Soft keys (self-labeled) Programmable Line/Feature keys Dialpad Messages Directory Volume Up Volume Down Mute Shift Services Expand Copy Quit Toolbar Menu Bar System Input Paste Contacts Toolbar Toggle Settings 31
MVC 2050 Call Handling screen Call Handling icons The Call Handling icons are: • Hold • Answer • Goodbye These Call Handling icons are located at the top of the skin. See Figure 13 on page 31. Hold Use the Hold icon to place calls on Hold and to remove them from Hold. Answer Use the Answer icon to receive and to place calls. Goodbye The Goodbye icon is used to terminate calls.
MVC 2050 Call Handling screen Note 1: Select Keys > Features to view menu items that are exact equivalents to tapping these Toolbar icons. Note 2: Volume Up, Volume Down, and Mute (which are covered when the Toolbar is shown) also are repeated on the Toolbar. Directory The Directory icon, depending on how your system administrator has set up this service, allows access to a local directory, the Personal Directory with up to 100 entries, Password Administration, or some other serverbased directory service.
MVC 2050 Call Handling screen Quit Select the Quit icon to exit a network service or feature. Callers List The Callers List icon provides access to information on up to 100 telephone numbers of calls received. Redial List The Redial List icon provides access to information on up to 20 telephone numbers you have dialed recently.
MVC 2050 Call Handling screen Toolbar Select the Toolbar icon to toggle the Toolbar display on and off. System Input The System Input icon in the system tray at the bottom right-hand corner of the PDA, shown in Figure 13 on page 31, provides access to the System Input Panel. Consult your PDA documentation for a description of the System Input Panel. You can use the System Input Panel to enter data for the MVC 2050 and other applications.
MVC 2050 Call Handling screen Table 3: File menu (Part 2 of 2) Selection Description Contacts Opens the Contacts List (also available as a Menu Bar Icon). Settings Provides access to the Settings dialog boxes (also available as a Menu Bar Icon). Exit Shuts down the MVC 2050 application (also available as a Menu Bar Icon). Keys menu Table 4 summarizes the Keys menu selections.
Managing calls with Mobile Voice Client 2050 Managing calls with Mobile Voice Client 2050 Making a telephone call Use the following procedure to make a call from your PDA using the MVC 2050: 1. Plug the headset into the PDA, and put the headset on. 2. Select Mobile Voice Client 2050 from the Start > Settings/System menu or Start > Programs menu. 3. Open the line by selecting one of the following: — Answer icon — Answer key from the Keys menu — a line key 4.
Managing calls with Mobile Voice Client 2050 Answering a call Use the following procedure to answer a call from your PDA: 1. Select one of the following: — Answer icon — Answer key from the Keys menu — ringing line key 2. Speak into your headset microphone. Holding a call Select the Hold icon, or select Hold from the Keys menu, to place a call on hold. Retrieving a call Select the line key to retrieve a call from Hold.
Managing Contacts with Mobile Voice Client 2050 Managing Contacts with Mobile Voice Client 2050 You can place a call from your list of contacts in the PDA Contacts application using Mobile Voice Client (MVC) 2050. See Figure 14.
Managing Contacts with Mobile Voice Client 2050 Editing the Contacts list See the Contacts Help on your PDA for information about adding, deleting, and editing Contacts. See the appropriate Help screen for information on editing the Contacts in Outlook on your desktop PC. Accessing Contacts Help Use the following procedure to access your PDA Contacts Help system: 1. Select Start. A drop-down list appears. 2. Select Contacts. The Contacts screen appears. 3.
Managing Contacts with Mobile Voice Client 2050 Figure 15: MVC 2050 Contacts screen Dialing a number from the Contacts list Use the following procedure to dial a number from the MVC 2050 using the Contacts list: 1. Select File > Contacts. The Contacts list appears. 2. Double-tap the name or number you want to dial. The Phone details dialog box appears. See Figure 16 on page 43. 3. Use the Phone details dialog box to modify the number to be dialed, as needed. 4.
Managing Contacts with Mobile Voice Client 2050 Dialing formats Numbers must be in the canonical dialing format in order for your PDA to use them for dialing. The canonical address format is a universal telephone number format recognized by the WIndows Telephony Application Interface (TAPI). The canonical format identifies the components of a telephone number, which TAPI translates according to a country’s or region’s dialing rules.
Managing Contacts with Mobile Voice Client 2050 Figure 16: Phone details dialog box 553-AAA1529 The following are the components for creating and using canonical dialing numbers: • area code, in the Contacts application • dialing properties, called Dialing Locations (see Figure 17 on page 44) Note: Information in the Dialing Locations tab indicates the origin of the call.
Managing Contacts with Mobile Voice Client 2050 Figure 17: Dialing locations 44
Managing Contacts with Mobile Voice Client 2050 Set the patterns for local, long-distance, and international dialing using Dialing Patterns. See Figure 18. Figure 18: Dialing patterns 553-AAA1534 Area code Set the Area code to provide the default area code for dialed numbers. To establish the default Area code: 1. Select the PDA Contacts > Tools > Options. 2. Assign the correct value to the Country/Region and Area code. See Figure 17 on page 44.
Managing Contacts with Mobile Voice Client 2050 The Contacts application prefixes the default area code to numbers you enter in your Contacts application. The PDA attempts to interpret the numbers as canonical. For example: enter a seven-digit number. Contacts assumes that the number is in your area code, and the software adds the area code as a prefix to the seven-digit number to create a canonical number.
Managing Contacts with Mobile Voice Client 2050 Example An end user has a DN on a server located in Atlanta and another DN on a server located in New York. The end user has set up two dialing locations: one named “Atlanta”’, with an area code of 404, and another named “New York”, with an area code of 646. The end user also has entered ‘646’ as the default area code in the Contacts application.
Managing Contacts with Mobile Voice Client 2050 See your PDA Help system for a description of the values used in dialing patterns. ESN numbers To enter ESN numbers in Contacts, enter the ESN prefix followed by the number. Note: PDA Contacts does not accept the ‘~’ character used in the IP Softphone 2050 to express ESN numbers. You can provide a ‘~’ character to your PDA Contacts application by storing a ‘~’ character prefix digit in your PC Outlook Contacts.
Managing Contacts with Mobile Voice Client 2050 Figure 19: ESN dialing 553-AAA1532 Extension numbers The PDA Contacts application dials extension numbers only if they do not satisfy Microsoft criteria for numbers that require an area code. The following three methods can be used to manage dialing extension numbers: 1. Select Extension in the Phone details dialog box. See Figure 20 on page 50. 2.
Managing Contacts with Mobile Voice Client 2050 Figure 20: Extension number 553-AAA1531 50
Personal Directory, Redial List, and Callers List Personal Directory, Redial List, and Callers List Personal Directory, Redial List, and Callers List are features supported on Avaya Communication Server 1000 (Avaya CS 1000) systems. The contents of these directories are maintained in a remote, central database called the Application Server. To open Personal Directory, Redial List, or Callers List: 1. Tap the Directory icon. 2.
Personal Directory, Redial List, and Callers List • system administrator restoration of profiles for single, multiple, or all users User preferences for Personal Directory, Redial List, and Callers List The following is a list of options you can change: • language • date/time display format • call timer • name display format • call log options — log all/unanswered calls — area code setup — preferred name match — new call indication To set user preferences: 1. Tap the Services icon. 2.
Personal Directory, Redial List, and Callers List Call Log Options The following is a list of Call Log Options: • Log all incoming calls including calls received when phone is busy • Log all/unanswered incoming calls • New call indication • Preferred name match • Area code set-up • Name display format Table 6 describes the Call Log Options.
Personal Directory, Redial List, and Callers List Table 6: Call Log Options (Part 2 of 2) Call Log Option Description Default value Area code set-up Incoming call phone numbers display in the order you set, if the area code matches one of the three that you have set up. Example: area code first or area code last. No area code specified Name display format You can define the format of the name displayed for incoming calls.
Personal Directory, Redial List, and Callers List Personal Directory You control your own Personal Directory. You can create up to 100 entries. You can edit, copy, or delete individual entries, or delete the entire list, and you can copy entries from other applications to Personal Directory, or from Personal Directory to other applications.
Personal Directory, Redial List, and Callers List 3. Search for the desired entry. 4. Highlight the entry. 5. Tap the Edit soft key and make the changes. 6. Tap the Done soft key. You can temporarily edit contacts in the Redial List and the Callers List, then dial the edited entry. The changes are not retained. To dial from the Personal Directory: 1. Tap the Directory icon. 2. Scroll to the Personal Directory. 3. Tap Personal Directory. 4.
Personal Directory, Redial List, and Callers List navigation key, more new items in the Callers List display. If you press the up navigation key, an older item in the list displays. The following list describes the contents of a Callers List entry: • last name (24 characters) • first name (24 characters) • DN (31 characters) • time/date • number of calls Note: If the caller name is not defined, then only the telephone number is displayed.
Personal Directory, Redial List, and Callers List The following list describes the contents of a Redial List entry: • username (up to 24 characters) • directory number (up to 31 digits) • time of the last call occurrence • time/date Note: If the caller name is not defined, then only the telephone number is displayed. Dialing from the Redial List To dial from the Redial List: 1. Do one of the following to open Redial List: — Tap Redial List on the Toolbar.
Personal Directory, Redial List, and Callers List To find contacts in Personal Directory, Redial List, or Callers List: 1. Tap the Directory icon. 2. Tap the desired directory, and do one of the following: — Scroll through the directory to the desired entry. — Enter the number of the entry to go directly to it. — Search by first name, last name, or number. To delete a contact in Personal Directory, Redial List, or Callers List: 1. Tap the Directory icon. 2.
Personal Directory, Redial List, and Callers List password-protected features, such as Personal Directory, Redial List, Callers List, or Virtual Office. Note: The default setting for Password Protection is Off. To turn Password Protection On/Off: 1. Tap the Directory icon. 2. Select Change Protection mode. If Password Protection is enabled, you are prompted to enter your password. 3.
Personal Directory, Redial List, and Callers List — Sel to select New Password — Del to return to the previous menu — Clr to clear your password — Can to end If you tapped Sel, you are prompted to enter a new password. 6. Enter your new password and tap Sel. You are prompted to confirm your new password. 7. Tap one of the following: — Sel to select New Password — Del to return to the previous menu — Clr to clear your password — Can to end If you tapped Sel, your password is changed.
Mobile Voice Client 2050 settings Mobile Voice Client 2050 settings Use the MVC 2050 Settings to select choices for the appearance, behavior, and operation of your PDA.
Mobile Voice Client 2050 settings Audible notification of server connection or disconnection You can program sounds to accompany notification of server connection or disconnection events. To program up to three sounds for use with audible notification of server connection or disconnection: 1. Select File. 2. Select Settings. 3. Select Sounds.
Mobile Voice Client 2050 settings Server unreachable The sound you select for this event plays when MVC 2050 loses contact with the server. The message “Server unreachable” displays on the PDA screen. Server unresponsive The sound you select for this event plays if MVC 2050 fails to connect to the server. The message “Server unresponsive” displays on the PDA screen. Server connected The sound you select for this event plays when MVC 2050 connects to a server.
Mobile Voice Client 2050 settings Profiles Each profile is a named file that contains a combination of servers and other attributes that control the connection, behavior, and appearance of the MVC 2050. A number of profiles can be created and saved to allow easy switching among different servers, feature programming, and audio programming. Profiles can be created, selected, or deleted. Once selected, the name of the profile can be modified.
Mobile Voice Client 2050 settings The profiles screen enables you to: • create profiles • delete profiles • modify a profile name • change the profile used by the application • export profiles • import profiles Creating a new profile Use the following procedure to create a new profile: 1. Select New. A screen appears with an empty text box labeled Name. 2. Enter the new profile name. 3. Select OK. The Profiles screen reappears. The new profile is created and selected.
Mobile Voice Client 2050 settings Figure 24: Selecting a profile AAA1190.bmp Removing a profile Use the following procedure to remove a profile: 1. From the drop-down list on the Profiles tab, select the profile you want to remove. See Figure 24. Note: “My Server” is a built-in profile name that cannot be deleted. 2. Select Remove. The profile disappears from the list. Modifying the name of a profile Use the following procedure to modify the name of a profile: 1.
Mobile Voice Client 2050 settings 3. Enter the new profile name. 4. Select OK. The Profiles screen reappears. The new profile is selected. Changing the current profile Use the following procedure to select the profile for your MVC 2050: 1. Select the name of the profile you want to change from the drop-down list at the top of the Profiles screen. 2. Choose one of the following: a. If MVC 2050 is running, press Reset.
Mobile Voice Client 2050 settings Use the following procedure to export a profile to another device: 1. Select Export. A dialog box appears. 2. To export to another device, select “Export to another device”. 3. Select OK. 4. Align the infrared ports of the two devices. The profile is exported to the other device. Note: When exporting a profile, the Hardware ID is also included with the profile information and must be cleared when the profile is imported to another device.
Mobile Voice Client 2050 settings Server The Server tab contains all of the settings that enable MVC 2050 to contact a communication server. See Figure 25 on page 70. Your system administrator sets up your LAN server to direct your MVC 2050 to the communication server. Figure 25: Server screen AAA1191.
Mobile Voice Client 2050 settings If your system is set up with DHCP, the primary and secondary server addresses both are assigned by way of DHCP, and no action is required. See Figure 26 on page 71. Figure 26: DHCP Setting on the Server screen AAA1192.bmp Macros The Mobile Voice Client (MVC) 2050 Macros tab enables you to record and use macros. A macro is a recorded sequence of steps that saves you keystrokes.
Mobile Voice Client 2050 settings Figure 27: Keys > Macros menu Macro screen To enter a new macro name, or to select an existing macro to modify or delete, select the New icon to the right of the list box. See Figure 28. To select an existing macro, tap the down arrow in the Macro list box, and make your selection. To delete a selected macro, tap the Delete icon, the button to the right of the list box.
Mobile Voice Client 2050 settings Figure 28: Macro screen New Delete Dialpad Keys Once you have selected a macro name, tap the down arrow in the Keys drop-down list to select a key to add to the macro. Press the Add button to add the key. The Pause key is used to insert a short pause in the macro. A pause introduces a delay, which is required to access some Interactive Voice Response (IVR) applications and the voicemail systems. Contents A list of the macro contents appears in the Contents list box.
Mobile Voice Client 2050 settings Preview You can preview your macro in a single view by viewing the Read-only field under the Contents box. Dialpad You can select the Keys list box and press the Add button, or you can use the numbers on the dialpad, to enter numbers into your macro.
Mobile Voice Client 2050 for expert users Mobile Voice Client 2050 for expert users This section discusses the selections used to diagnose or correct error conditions, and are not used during normal operation of Mobile Voice Client 2050. Client diagnostics Client diagnostics are used to determine the connection status of the MVC 2050. Access client diagnostics from the Help > Diagnostics screen. See Figure 12 on page 29.
Mobile Voice Client 2050 for expert users Audio quality Audio quality of voice transmission depends on many factors, such as codec characteristics, echo canceller, jitter buffer size, and listener perception. Audio quality is controlled from two screens: • Audio, the quality slider tab • Advanced Audio (for expert users) Audio quality slider You can control audio quality by using the slider tab to reduce audio delay and increase audio clarity. See Figure 29.
Mobile Voice Client 2050 for expert users Audio delay If you experience audio delay, you can decrease the number of buffers, and reduce the delay, by adjusting the slider on the Audio screen. Audio clarity If you experience breakups in the receive audio stream, adjust the setting towards Higher Quality. This increases the number of audio buffers used to process incoming audio. If the delay is too large, you can decrease this setting.
Mobile Voice Client 2050 for expert users Advanced Audio Advanced audio settings are recommended for use only by advanced users. See Figure 30 on page 78. NetEQ software, included with the MVC 2050 software, provides loss concealment and compensation; NetEQ is the default setting. You cannot adjust the MVC 2050 Advanced Audio settings.
Mobile Voice Client 2050 for expert users Items on the Advanced Audio screen Table 7 describes the selections available on the Advanced Audio screen. Table 7: Advanced Audio screen Selection Description NetEQ (Global IP Sound) NetEQ packet loss concealment software is the default mode of operation. Jitter Buffer The rate of arrival of voice frames is variable. A jitter buffer is used to minimize this variability by sending voice frames to your PDA sound system at a fixed rate.
Mobile Voice Client 2050 for expert users Listener IP See Figure 31. This screen is for expert users only. It can be used to override the port assignments when a conflicting application is on the PDA. Figure 31: Listener IP screen AAA1209a.bmp 80 AAA1209b.
Mobile Voice Client 2050 for expert users Items on the Listener IP screen Table 8 describes selections available on the Listener IP screen. Table 8: Listener IP screen Selection Description Use a specific address The MVC 2050 normally listens to all IP addresses on the device for communication server-to-terminal (UNIStim) messaging on all the Network Interface Cards (NIC) on the device. This is the default mode of operation.
Mobile Voice Client 2050 for expert users Figure 32: Hardware ID screen AAA1207.bmp The Hardware ID is generated by reading MAC addresses from the PDA NIC. When the MVC 2050 is used with most server types, the Hardware ID it uses must be unique. Some software, such as VPN client software, creates artificial network interfaces with MAC addresses that are common to all installations of the software. As a result, the MAC address is the same on many different computers.
Mobile Voice Client 2050 for expert users Table 9 describes items on the Hardware ID screen. Table 9: Hardware ID screen Selection Description Hardware ID This box contains the MAC address for the Ethernet hardware installed in your device. MVC 2050 uses the MAC address of the Ethernet hardware as its Hardware ID. You can change this value if there is more than one MAC address, or if the device is using an Extranet client that hides the true MAC address.
Mobile Voice Client 2050 for expert users Soft reset, server n This message indicates that the server has instructed the MVC 2050 to reset and connect to a server n, where the value of n is determined, and possibly written, by the server. This maps directly to a UNIStim message. Server connected This message indicates that the MVC 2050 has connected successfully to the server.
Mobile Voice Client 2050 for expert users WiFi You can ActiveSync your PDA with your PC using WiFi. WiFi use for a cradled PDA If you do not want to lose the MVC 2050 connection to the server when you return the PDA to its cradle, deactivate ActiveSync. Otherwise, the connection is lost, because ActiveSync uses Point-to-Point Protocol (PPP). This causes the PDA connection to the network to be dropped, and then connected to the PC.
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