Configuration manual

Avaya Remote Network Integration Services (RNIS)
12 Avaya MultiSite Administration Configuration
Avaya Remote Network Integration Services
(RNIS)
For this product, RNIS offers customers the following services:
• Verify platform readiness
• Remotely install MultiSite Administration
• Configure the network management server for each voice system
to be managed by MultiSite Administration
• Verify customer acceptance
Avaya Technical Service Organization (TSO)
The TSO provides support for MultiSite Administration to client teams,
field technicians, and customers. The TSO will bill customers for support
on a time and materials basis if the following conditions exist:
• Customers do not have a current maintenance agreement
• Customers do not procure and install the required systems and
software as defined in the Avaya Integrated Management Services
Support Plan
• Customers request support that is outside the purchase agreement
The TSO does not support hardware or software that customers purchase
from third-party vendors.
Avaya Network Management Software Systems
Support Group (NMSSS)
The Network Management Software Systems Support (NMSSS) group in
Tampa Bay answers customer calls about applications in Avaya Integrated
Management. NMSSS will either answer your questions directly or
connect you with an associate who can answer questions about your
application.