Configuration manual

Avaya MultiSite Administration Configuration 13
Resources and Notices
Avaya Contact Information
You may find the following contact information helpful at various times during
the process of installing and setting up this product. This information was
accurate at the time this book went to press. We update this information with
each new release of MultiSite Administration.
Customers can access only the resources in Table 1 (not Table 2). To view Avaya
web sites, Avaya recommends that you use Internet Explorer.
Table 1. Customer-Accessible Resources
Resource Contact Information
Avaya Support Centre http://www.avaya.com/support
Network Management
Software Systems Support
group
1-800-237-0016.
Avaya Technical Services
Organization (TSO)
For calls about Avaya Site Administration:
1-800-242-2121 extension 15312.
Remote Network
Integration Services (RNIS)
http://www1.avaya.com/enterprise/brochures/
svc1369.pdf
Toll Fraud Intervention 1-800-643-2353 prompt 1.
Table 2. Avaya Internal Resources
Resource Contact Information
Avaya Enterprise
Management Support
http://aem-support.dr.avaya.com/
Avaya Technology and
Consulting Team (ATAC)
Phone: [phone]
Main site (requires a password):
http://forum.avaya.com
Remote Network
Integration Services (RNIS)
http://associate2.avaya.com/sales_market/
products/data-implementation-services/
Integrated Management
Services Support Plan
http://associate2.avaya.com/solution/
support_plans/#Enterprise
AIM002 Form http://associate2.avaya.com/sales_market/
products/data-implementation-services/
Then click “Avaya Integrated Management
Configuration Request Form #2.”