Avaya MultiSite Administration Release 2.
Copyright 2004, Avaya Inc. All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty.
The LASER devices operate within the following parameters: • Maximum power output: -5 dBm to -8 dBm • Center Wavelength: 1310 nm to 1360 nm Luokan 1 Laserlaite Klass 1 Laser Apparat Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposures. Contact your Avaya representative for more laser product information.
Declarations of Conformity For G350 and G700 Media Gateways: Manufacturer’s Port Identifier FIC Code SOC/REN/ Network A.S. Code Jacks Ground Start CO trunk 02GS2 1.0A RJ11C DID trunk 02RV2-T AS.0 RJ11C Loop Start CO trunk 02LS2 0.5A RJ11C 1.544 digital interface 04DU9-BN 6.0Y RJ48C Basic Rate Interface 04DU9-DN 6.0Y RJ48C 04DU9-IKN 6.0Y RJ48C 04DU9-ISN 6.0Y RJ48C 02IS5 6.
Contents Contents 1 2 3 Preface 7 • Purpose 7 • Prerequisites 7 • Intended Audience 7 • Conventions Used in This Book 7 • Additional Resources 8 • Tell Us What You Think! 8 • How to Get This Book (and Others) on the Web 8 • How to Order More Copies of This Book 9 Resources and Notices 11 • Getting Help with the Installation 11 • Avaya Technology and Consulting (ATAC) 11 • Avaya Remote Network Integration Services (RNIS) 11 • Avaya Technical Service Organization (TSO) 12 • Av
Contents 6 • Adding Users 19 • Starting the Queue 21 • Initializing Voice Systems 21 • Adding a Voice System 22 • Adding a Messaging System 23 Glossary and Abbreviations 25 Index 27 Avaya MultiSite Administration Configuration July 2004
Preface Purpose Preface Purpose This book explains how to configure Avaya MultiSite Administration (MultiSite Administration) and how to troubleshoot it. Prerequisites Installing and setting up MultiSite Administration requires familiarity with network administration, knowledge of the Red Hat implementation of the Linux operating system, and proficiency with Linux administration. This knowledge is not taught in this book but is essential for a successful installation.
Preface Additional Resources Additional Resources You may find the following additional resources helpful. For help using MultiSite Administration, access the MultiSite Administration online help. It explains how to perform basic administration tasks. To access the online help, start the MultiSite Administration client and choose Help>Help Topics.
Preface How to Order More Copies of This Book How to Order More Copies of This Book To order paper copies of this book, call or write us and request the following publication: Order: Document Number:555-233-137 Issue:Issue 6 Date: July 2004 Call: Avaya Publications Center Voice:1 800 457 1235 Fax: 1 800 457 1764 If you are calling from somewhere that cannot access US 1-800 numbers, then call: Voice:+ 1 207 866 6701 Fax: + 1 207 626 7269 Write: Globalware Solutions 200 Ward Hill Avenue Haverhill, MA 01
Preface How to Order More Copies of This Book 10 Avaya MultiSite Administration Configuration July 2004
Resources and Notices Getting Help with the Installation 1 Resources and Notices Avaya provides our customers with a variety of planning, consulting, and technical services. The sections below briefly describe the resources and services that are available. Client executives are your primary contact to obtain information and explore options to meet your specific business needs.
Resources and Notices Avaya Technical Service Organization (TSO) Avaya Technical Service Organization (TSO) The TSO provides support for MultiSite Administration to client teams, field technicians, and customers.
Resources and Notices Third-Party Resources Table 2: Avaya Internal Resources Resource Contact Information Avaya Enterprise Management Support http://aem-support.dr.avaya.com/ Avaya Technology and Consulting Team (ATAC) Phone: 1-888-297-4700 Main site (requires a password): http://forum.avaya.com Remote Network Integration Services (RNIS) http://associate2.avaya.com/sales_market/products/dat a-implementation-services/ Integrated Management Services Support Plan http://associate2.avaya.
Resources and Notices System Security Notices System Security Notices Customers are solely responsible for the security of their system, network, and access to hardware and software. The sections below define the precautions that all customers should take to maintain the security of their systems. Network Security MultiSite Administration uses the standard security features on the Red Hat Linux.
Overview Client Requirements 2 Overview MultiSite Administration is a client-server based application that enables you to administer Avaya media servers running Communication Manager software.
Overview Configuration Checklist Configuration Checklist 1 2 Setting Up MultiSite Administration on page 17 Test the Installation. Test that a MultiSite Administration client can connect to each voice system. Test that clients can (or cannot) access the parts of MultiSite Administration that you specified when setting user permissions.
Setting Up MultiSite Administration Starting MultiSite Administration 3 Setting Up MultiSite Administration To set up MultiSite Administration, you will complete the following basic activities, which are described in more detail in this chapter: 1 2 3 4 5 6 7 Starting MultiSite Administration on page 17 Setting Up the MultiSite Administration Server on page 18 Assigning Messaging Systems on page 18 Changing the Administrative Password on page 19 Adding Users on page 19 Starting the Queue on page 21 Init
Setting Up MultiSite Administration Setting Up the MultiSite Administration Server Setting Up the MultiSite Administration Server To set up the MultiSite Administration server, complete the following steps: 1 2 From the main screen, click the MSA Manager tab, if it is not already displayed. Click MSA Server Configuration. The Welcome dialog box appears. 3 4 5 6 Click Next. (Optional) Complete the fields in this dialog box. Click Next.
Setting Up MultiSite Administration Changing the Administrative Password 5 6 Repeat Steps 3 and 4 for any other messaging systems you want to assign. When finished, click Done. Changing the Administrative Password So that anyone reading this manual cannot log in to your copy of MultiSite Administration as an administrator, it is highly advisable to change the administrative password very shortly after logging into MultiSite Administration for the first time.
Setting Up MultiSite Administration Adding Users 5 6 (Optional) Complete the non-required fields. Click Add. A message box appears. 7 Click OK. The user account you just added appears in the MSA User Configuration screen. 8 9 Click the Users on Systems tab. Click Add User. The Add User dialog box appears. 10 11 From the User ID drop-down list box, select the user you just added.
Setting Up MultiSite Administration Starting the Queue Starting the Queue You must start the queue before you can use MultiSite Administration to access or make changes to that voice system. NOTE: The queue will be started already if the voice system is set to “Active” in Integrated Management Database (IMD). To manually start the queue, complete the following steps: 1 2 3 4 From the main screen, click the MSA Manager tab, if it is not already displayed. Click System Resources. Click Start Queue.
Setting Up MultiSite Administration Adding a Voice System Adding a Voice System If you want to add a voice system, you must log into Integrated Management Database (IMD) and perform the following steps: 1 In the Integrated Management Database Administrator window, click Elements in the navigation panel. The Elements page appears. 2 Click New Element. The Add Element page appears. 3 4 5 6 7 8 9 10 11 12 In the Element Name box, enter the name of the element.
Setting Up MultiSite Administration Adding a Messaging System i In the Total Channels box, enter the total number of channels. j In the Dedicated Channels box, enter the number of dedicated channels. 13 When finished, click Add. Adding a Messaging System If you want to add a messaging system, you must log into Integrated Management Database (IMD) and perform the following steps: 1 Click Elements in the navigation panel. The Elements page appears. 2 Click New Element. The Add Element page appears.
Setting Up MultiSite Administration Adding a Messaging System l If you are adding a Modular Messaging system (that is, you selected Modular Messaging in the Platform Type box), enter the Base DN of the system in the Base DN box. The default setting is “ou=people, dc=Avaya.” Change this setting only if you are sure it is a different value. 13 24 When finished, click Add.
Glossary and Abbreviations A Glossary and Abbreviations A ATAC See Avaya Technology and Consulting (ATAC) on page 11. C Communication Manager software The call processing software that runs on Avaya media servers (such as Avaya S8500 Media Server). Formerly known as MultiVantage software and DEFINITY software. M media server Any of the products that run Communication Manager software. Formerly known as DEFINITY system, DEFINITY ECS, switch, PBX, MultiVantage Solution, or voice system.
Glossary and Abbreviations T 26 Avaya MultiSite Administration Configuration July 2004
Index A Index A R ATAC, 13 Avaya Support Center web site, 12 Avaya Technology and Consulting (ATAC), 11 Red Hat web site, 13 RNIS, 11 C configuration getting help, 11 contact information for Avaya, 12 third party, 13 E Enterprise Management Support, 13 H help with configuration, 11 I installation checklist, 16 overview, 16 services, 11 M S security Avaya disclaimer, 14 for networks, 14 network, 14 notices, 14 toll fraud, 14 toll fraud intervention, 14 Services Support Plan, 13 Services Support Pla
Index W 28 Avaya MultiSite Administration Configuration July 2004
